I ordered a Christmas present online from Germany. the parcel arrived on time but with...

GetHuman-maryjomi's customer service issue with UK Mail from December 2018

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I ordered a Christmas present online from Germany. the parcel arrived on time but without contents except for packaging. On close inspection I can see that the red and white tape has been cut and sellotaped over. German company say the problem is with UK mail and I have emailed but can't actually talk to anyone. German company says I need a certificate from UK mail that the parcel is damaged before they will refund or replace. I now have two case numbers from UK mail*CC*EA*** and an earlier one*CC*DD***. UK Mail say the responsibility is with the sender.
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UK Mail

Customer service issue
Reported by GetHuman-maryjomi
Dec 7th, 2018 - 6 mons ago
I have an issue with UK Mail too
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Seen by 3 customers so far
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GetHuman-maryjomi started working on this issue
Dec 7th, 2018 1:46pm