Hey! My parcel is supposed to be delivered already. It was send from Wetzlar (GER) to B...

GetHuman1686657's customer service issue with UK Mail from December 2018

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The issue in GetHuman1686657's own words
I was trying to figure out where my package is, but the website says, its already here. My neighbor is at home the whole day and I was there as well, so no chance. ... Hey! My parcel is supposed to be delivered already. It was send from Wetzlar (GER) to Bristol (UK). Unfortunately there was an address error, eventhough my mother wrote the same address than last time.*I want to ask, where my parcel is right now, if it will be delivered or I have to collect it somewhere?*The shipment number is CY*********DE.
That my package is obviously not here and the address on the package is right.
I just want my christmas package from my mom.
I was doing everything in my life with DHL, cause I'm german. First problem now. Eventhough the address was the same on the last parcel.
Tried to call DHL Germany, UK Mail, DHL Bristol (too expensive)..
I have an issue with UK Mail too
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UK Mail

Getting a parcel from Germany to Britain
Customer service issue
Reported by GetHuman1686657
Dec 4th, 2018 - a mon ago
I have an issue with UK Mail too
Not resolved
Seen by 6 customers so far
Similar issue to 436 others
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Timeline
GetHuman1686657 started working on this issue
Dec 4th, 2018 12:45pm