I reserved a **x** Climate Controlled Storage room from your Haines City, FL location a...

GetHuman5282827's customer service issue with U-Haul from September 2020

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The issue in GetHuman5282827's own words
I reserved a **x** Climate Controlled Storage room from your Haines City, FL location along with a **’ truck rental for the *rd of October.*I received a call from ”Kelly” yesterday, telling me that in fact they don't have one available. Please keep in mind that I spent a good amount of time researching the storage facility that would work best for me. *I am extremely upset since I called the facility today and a gentleman told me I could downsize the unit. I explained that a **x** was as small as I could go.*Why does UHaul bother to make reservations that they don’t know if they can. honor?*Moving is stressful enough without the added stress of having to start over again after a reservation has been made*Is this a normal business practice of Uhaul?*I am very disappointed *Sincerely, *Michelle Greeson

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U-Haul

Customer service issue
Reported by GetHuman5282827
Sep 20th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 214 others
0 customers following this

Timeline

GetHuman5282827 started working on this issue
Sep 20th, 2020 2:05pm

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