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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-kamatrud's own words
My name is Kathleen Amatrudo and my reservations number is ********. My husband Jeff and I reserved and picked up a **ft truck at Two Trails Storage in Standish Maine at *am yesterday. We made a very short move (less than ** Miles) and returned the truck at around ****. The attendant took the keys and the paper he hands us when we picked up the truck and said "you're all set". The Problem is we have never received a confirmation that the truck has been checked back in AND when we contacted customer service via the live chat the representative said "the contract isn't in our name". We have the confirmation information in my name, they took my husbands and my licenses when we checked out the truck, I used my credit card to pay for it, AND UHaul sent me a text when we checked out the truck... who's name could it be in and how to I prevent from being charged extra time because they attendant never checked in the truck.
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