My name is Kathleen Amatrudo and my reservations number is ********. My husband Jeff an...

GetHuman-kamatrud's customer service issue with U-Haul from January 2019

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The issue in GetHuman-kamatrud's own words
My name is Kathleen Amatrudo and my reservations number is ********. My husband Jeff and I reserved and picked up a **ft truck at Two Trails Storage in Standish Maine at *am yesterday. We made a very short move (less than ** Miles) and returned the truck at around ****. The attendant took the keys and the paper he hands us when we picked up the truck and said "you're all set". The Problem is we have never received a confirmation that the truck has been checked back in AND when we contacted customer service via the live chat the representative said "the contract isn't in our name". We have the confirmation information in my name, they took my husbands and my licenses when we checked out the truck, I used my credit card to pay for it, AND UHaul sent me a text when we checked out the truck... who's name could it be in and how to I prevent from being charged extra time because they attendant never checked in the truck.
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U-Haul

Customer service issue
Reported by GetHuman-kamatrud
Jan 6th, 2019 - 2 mons ago
I have an issue with U-Haul too
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GetHuman-kamatrud started working on this issue
Jan 6th 4:12pm