We had rented a uhaul on the **th of July. After renting we stayed in touch with the co...
GetHuman998596's customer service issue with U-Haul from August 2018
Help with my U-Haul issue
First: share to improve GetHuman998596's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman998596 to get a U-Haul rep on the line!
Always use the GetHuman Phone tocall U-Haul. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman998596 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman998596's own words
We had rented a uhaul on the **th of July. After renting we stayed in touch with the company we rented through. We moved, but our place was suppose to be ready a week ago and it hasn't gotten finished yet. We have called and called the company we rented from and they would never answer the phone so we left message after message saying we needed the uhaul a few more days. When we contacted customer service earlier today it has come to our attention that the TRUCK WAS REPORTED STOLEN BECAUSE THEY WERE TRYING TO TEXT A HOME PHONE NUMBER AND WE OBVIOUSLY COULDN'T ANSWER IN THAT MANNER. NOW IT IS BEING THREATENED THAT THEY ARE GOING TO TAKE ME TO JAIL ON STOLEN PROPERTY IF I DON'T RETURN BY TOMORROW AND PAY THEM ****.**!!!! I DONT HAVE THAT KIND OF MONEY RIGHT NOW AS WE HAVE JUST LOST OUR HOME AND LIVING IN A HOTEL. What can I do to fix this? I can return the truck but as for the money i don't know what to do. I have never been in any kind of trouble and have * beautiful children.. I can't get in trouble for this.. please help guide me in the right direction!
GetHuman998596 did not yet indicate what U-Haul should do to make this right.
I have an issue with U-Haul too
How GetHuman998596 fixed the problem
We are waiting for GetHuman998596 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.