We had rented a uhaul on the **th of July. After renting we stayed in touch with the co...

GetHuman998596's customer service issue with U-Haul from August 2018

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The issue in GetHuman998596's own words
We had rented a uhaul on the **th of July. After renting we stayed in touch with the company we rented through. We moved, but our place was suppose to be ready a week ago and it hasn't gotten finished yet. We have called and called the company we rented from and they would never answer the phone so we left message after message saying we needed the uhaul a few more days. When we contacted customer service earlier today it has come to our attention that the TRUCK WAS REPORTED STOLEN BECAUSE THEY WERE TRYING TO TEXT A HOME PHONE NUMBER AND WE OBVIOUSLY COULDN'T ANSWER IN THAT MANNER. NOW IT IS BEING THREATENED THAT THEY ARE GOING TO TAKE ME TO JAIL ON STOLEN PROPERTY IF I DON'T RETURN BY TOMORROW AND PAY THEM ****.**!!!! I DONT HAVE THAT KIND OF MONEY RIGHT NOW AS WE HAVE JUST LOST OUR HOME AND LIVING IN A HOTEL. What can I do to fix this? I can return the truck but as for the money i don't know what to do. I have never been in any kind of trouble and have * beautiful children.. I can't get in trouble for this.. please help guide me in the right direction!
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Customer service issue
Reported by GetHuman998596
Aug 16th, 2018 - a yr ago
I have an issue with U-Haul too
Not resolved
Seen by 3 customers so far
Similar issue to 320 others
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GetHuman998596 started working on this issue
Aug 16th, 2018 3:29am