We made a guaranteed reservation for a uhaul pick-up in Memphis TN this morning and whe...

GetHuman815705's customer service issue with U-Haul from June 2018

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Help with my U-Haul issue
Before contacting them, items GetHuman815705 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman815705's next move: have a U-Haul rep call.
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The issue and preferred resolution, in GetHuman815705's own words:
We made a guaranteed reservation for a uhaul pick-up in Memphis TN this morning and when we went to pick it up they did not have it available. Instead, directed us to another part of town. This is a huge inconvenience and we are extremely dissatsifide with the service.
I trust that U-Haul will make this right and come up with a resolution that is fair.
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U-Haul

Customer service issue
Reported by GetHuman815705
Jun 24th, 2018 - 2 mons ago
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Seen by 4 customers so far
Similar issue to 163 others
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Timeline
GetHuman815705 started working on this issue
Jun 24th 3:30pm