Trying to pick up a van that i reserved tonight. I was told by store clerk that i was...

GetHuman733442's customer service issue with U-Haul from June 2018

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The issue and preferred resolution, in GetHuman733442's own words:
Trying to pick up a van that i reserved tonight. I was told by store clerk that i was able to use my roommates bank card and california id along with my drivers license to pick up the van. Upon my arrival at the pick up location i was denied cause the bank card was not in my name. I would like to be able to complete my reservation. Thank you.
I trust that U-Haul will make this right and come up with a resolution that is fair.
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U-Haul

Customer service issue
Reported by GetHuman733442
Jun 8th, 2018 - 11d ago
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Seen by 7 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman733442 started working on this issue
Jun 8th 4:55am