Trying to pick up a van that i reserved tonight. I was told by store clerk that i was able to use my roommates bank card and california id along with my drivers license to pick up the van. Upon my arrival at the pick up location i was denied cause the bank card was not in my name. I would like to be able to complete my reservation. Thank you.
I trust that U-Haul will make this right and come up with a resolution that is fair.