I mistakenly pressed the wrong button and was instantly charged for credits I did not w...

GetHuman-smaher's customer service issue with Twoo from August 2018

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The issue in GetHuman-smaher's own words
I mistakenly pressed the wrong button and was instantly charged for credits I did not want without any warning or any opportunity to confirm that I this is what I wanted and it has taken me about **mins to find any contacts details for this site, so I expect this to be rectified straight away and when I do wish to genuinely purchase credits I will but only when I decide to as this very much looks like you have set this up that way to get money by default.*I am happy to use this site but only on my own payment terms but if this is not rectified immediately I will contact all the relevant governing bodies to highlight this deliberate act, so I would appreciate your response to me as a matter of urgency as I do not have the funds in my account to cover this charge but will be charged by my bank for this action.
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Customer service issue
Reported by GetHuman-smaher
Aug 12th, 2018 - 7 mons ago
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GetHuman-smaher started working on this issue
Aug 12th, 2018 10:22pm
GetHuman-smaher confirmed the issue is fixed. Hooray!
Aug 14th, 2018 11:46am