X Customer Service Issues

Archive 158

The following are issues that customers reported to GetHuman about X customer service, archive #158. It includes a selection of 20 issue(s) reported April 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I connected my account to something as a child, and now I am unable to make any changes to the account. It has links I can't remove, and the account has been inactive for a long time. I am hoping to utilize this account for college applications and athletic scholarships. Any assistance in resetting or deleting the account entirely so I can make a new one would be highly valued. I am truly in need of a solution. Thank you for taking the time to read this.
Reported by GetHuman-tylerkib on Friday, April 9, 2021 4:13 PM
I would like to inquire about the reason for the creation of a new account. In our previous communication, it was stated that I violated Twitter policies related to scams, which I did not do. As a college student athlete, I want to clarify that fake accounts attempted to scam me, particularly those pretending to be "sugar mommas." I suspect these accounts reported me out of spite because I did not engage with their fraudulent activities. It is unjust for me to be penalized for actions I did not commit. Twitter is a platform I enjoy daily for humor and sports updates. I respectfully request the restoration of my original account (@TajionJ_3) as starting anew has been dull and reduced my interaction on the platform. Reinstating my old account would greatly improve my Twitter experience. Thank you for your consideration. Best regards, Tajion
Reported by GetHuman-tajionj on Saturday, April 10, 2021 12:06 AM
I had trouble contacting Twitter because of the lack of direct contact information. I recently saw an inappropriate tweet with a painting of children and a naked man. The process to report it was difficult as the option was hard to locate, making it challenging to report in a timely manner. I struggled to find the offender's account name, only remembering it started with a Z. Twitter needs to improve the reporting process for such vile content to ensure a quicker and easier way to report instances of child exploitation. The current reporting system is inadequate and should prioritize such serious issues for a more efficient response.
Reported by GetHuman-caberilg on Monday, April 12, 2021 3:24 AM
Yesterday, my Twitter account got suspended after a header image issue resulting in a violation of the rules. I promptly removed the image and replaced it with a harmless one. Surprisingly, my account got suspended within an hour. This is the second time my account faced restrictions, with the first related to a disagreement with another user. It appears suspicious that Twitter suspended my account for an image that I had already taken down. The user I had a dispute with seems to be intentionally targeting my account by mass-reporting it. Despite reporting derogatory tweets from this user previously, the unfair targeting continues. I've submitted an appeal, but my confidence in Twitter support is low due to its reliance on bots. Unfortunately, contacting them via phone or email seems impossible. I believe my account suspension was unjust, and I am eager to have it reinstated as I think I have been a victim of targeted reporting.
Reported by GetHuman5961807 on Wednesday, April 14, 2021 11:41 PM
My account was locked because I changed my birth year from [redacted] to [redacted] on Twitter. Despite [redacted] being over 13 years ago, they claimed I violated the age policy. I completed the locked account and reactivation forms yesterday. Twitter instructed me to log in to initiate the account restoration process through email, yet since I never technically signed out of the Twitter app, I couldn't proceed. Upon signing out and attempting to log back in, I received the same account locked message. The only option available was to sign out. I've emailed them and resubmitted the forms, but have not received a response yet.
Reported by GetHuman5974799 on Sunday, April 18, 2021 8:39 PM
I reported an individual who suggested harming my child and threatened me. He even sent images of armed individuals. Twitter claimed no violation of rules, then restricted my account without my consent. I have evidence of the threats. The FBI and FWPD are involved, acknowledging their seriousness by listing the person as a threat. Please unlock my account. Threats to my safety and family are not to be taken lightly.
Reported by GetHuman5978049 on Monday, April 19, 2021 6:09 PM
Hello! I need to bring a matter to your attention on Twitter. User @awjheez, previously @gioomshroom, has been manipulating, abusing, and harassing my friend @eifseok. They have spread lies and false information, even creating fake conversations to turn people against @eifseok. User @awjheez continues to stalk, share personal details, and make Twitter unsafe for @eifseok. I urge you to suspend these accounts to stop online harassment and create a safer platform. This individual has broken various Twitter rules, including promoting violence, harassment, hateful conduct, and threats of self-harm. Please take action to prevent further harm. Thank you.
Reported by GetHuman5983616 on Wednesday, April 21, 2021 12:51 AM
Please review the issue with my account, number #[redacted]. Previously, my account was trouble-free. The problem arose when I reached out to the @samsungID account regarding my Samsung A70 phone issue. Following this, my account was swiftly suspended. I suspect this action was linked to my complaint. Upon reviewing my Twitter profile, you will see that, apart from the complaint directed at @samsungID, I have abided by Twitter's regulations. I kindly request for Twitter to reconsider and manually investigate this matter, allowing for the reopening of my account. This occurred on July 9, [redacted]. Despite numerous appeals, my account remains inaccessible. Thank you.
Reported by GetHuman-kikitah on Wednesday, April 21, 2021 3:59 PM
My Twitter account got hacked, and now Twitter has suspended it. When I submit a help ticket, I only receive automated responses. I did not break any rules and need a real person to investigate, not send generic emails. Hello, We are informing you that your account has been suspended and will remain so due to multiple violations of our rules. The behaviors we do not permit on Twitter include: - Creating multiple accounts with similar purposes - Trying to get around a permanent suspension by using another account - Posting the same tweets or links from different accounts - Following others aggressively, especially through automated methods Please refrain from responding to this email or sending new appeals for this account as they will not be reviewed.
Reported by GetHuman-lsulfaro on Thursday, April 22, 2021 3:14 PM
I responded to a tweet by Kat Rosenfield questioning “oh dear, what is the ACLU doing” with the word "suicide." However, this led to my account being locked by Twitter, citing a violation of rules against promoting suicide. Despite appealing the decision and providing evidence, I have been denied and unable to regain access to my account for almost three months. Twitter's lack of reasonable customer support has made it challenging to address this issue effectively. They continue to claim that I violated their rules, despite my explanation. I find it frustrating that I am being penalized for what I believe was a misunderstanding. Unfortunately, the response from Twitter has been final, and they have not provided any further options for resolving this matter.
Reported by GetHuman-ejpoleii on Thursday, April 22, 2021 5:40 PM
Back in [redacted], when I was 10 years old, I created my Twitter account using a false birth year ([redacted]). Now that I'm 18, I tried to update my birth year to [redacted], but my account got locked. I provided my ID as proof of age, which was rejected, even though it clearly shows my birth date. It's frustrating because this document is used for age verification in my daily life. I'm unable to access my account @GreeKiller, and Twitter's customer support is hard to reach. In [redacted], as an adult, I should be able to resolve this issue more easily.
Reported by GetHuman6004974 on Tuesday, April 27, 2021 12:06 PM
My account was suspended over four months ago for a rule violation. I was informed I violated a rule by having a list that supposedly broke Twitter's rules, but the rules they provided did not mention this violation. Despite being told to delete the list to restore access, my account was locked, making it impossible to do so. Twitter's responses have been inconsistent, accusing me of multiple violations without providing evidence or details of the alleged offenses. I have repeatedly requested clarification on the rules violated and asked for my account to be reinstated as initially promised. Despite my efforts, Twitter has failed to address my concerns, maintaining my suspension based on vague allegations rather than concrete evidence.
Reported by GetHuman6010589 on Wednesday, April 28, 2021 6:58 PM
My account got suspended for allegedly violating your sensitive media policy. The profile picture used did not show any injury or violence as mentioned in the policy. Though the mention of blood was there, it was in the context of excessive violence or medical procedures, not actual blood or excessively gory art featuring blood. Despite the actress wearing makeup, there was no gore or depiction of injury. It is common to see profile pictures with blood on Twitter, and even @twittersupport has responded to accounts with such profile pictures. A movie still like mine, showing no actual blood or injury, should not lead to a suspension. In cases like this, Twitter should refer to its enforcement policy. My intent was not to make users uncomfortable or unsafe. I'm requesting a review by a real person to lift the suspension. Thank you. Case #[redacted] #[redacted].
Reported by GetHuman-jscotton on Wednesday, April 28, 2021 7:19 PM
Hello, I will now explain my issue below (I am well aware that this place is not intended for this purpose, but my calls to recover my suspended accounts have gone unanswered). Almost 1 year ago, my account was suspended for "bypassing a permanent suspension"; however, I had never been suspended before. It was a misunderstanding because I had given a friend's Twitter account, which got suspended. Nevertheless, I accepted the penalty (even though it was unfair as I shouldn't have given the account) and created a new account. Unfortunately, for the past year, all my accounts have been suspended within a maximum of one month. I would really like, if I cannot recover my suspended accounts, at least for this penalty to stop. Moreover, three weeks ago, access to my account @blasinho_10 was made available to me after it had been suspended for 8 months, but it was suspended again 1 week later for no apparent reason. Please understand that Twitter plays an important role in my current life, and I need my account. Thank you in advance for the importance you will give to my case. Sincerely, Diego
Reported by GetHuman6010885 on Wednesday, April 28, 2021 8:03 PM
My account @lixiefaiiry has been suspended wrongly. I believe I haven't breached any Twitter regulations and rules. I wasn't informed of the reason for the suspension. I've owned this account for quite some time, using it to engage and stay informed about local and international news. I'm not pretending to be anyone; it's a fan account as indicated in my location. I've made multiple appeals, providing my number and email to verify I'm not a bot. I am eager to regain access to my Twitter account. I've familiarized myself with the Twitter regulations and commit to not violating them. A few hours before the suspension, I experienced a near hacking incident, prompting me to change my password. I am willing to provide any necessary details to confirm ownership of the account. Losing my Twitter account would be challenging as it is my primary social media platform. Thank you.
Reported by GetHuman-pinkiywi on Friday, April 30, 2021 7:48 PM
I have attempted five times to recover my carefully worded tweets on Twitter. It is challenging to convey my points effectively within the limited space per comment. The information I shared is crucial for those facing unaddressed issues. I want to emphasize that my content does not violate Twitter's terms of service; I provide verifiable citations and strive to inform. Despite this, all my comments spanning over a decade were removed by Twitter. It is disheartening as there are few platforms where individuals can share essential information. My concern is that important topics, such as children being separated from parents without due process, are not being discussed. How can Twitter remove my contributions that shed light on these critical matters?
Reported by GetHuman6027301 on Monday, May 3, 2021 7:40 PM
My name is Edward B. Baltimore, and I have been dealing with a relentless stalker for over four years without a break. I believe I have the solution to all viruses in Chapter 4 regarding viruses, which I shared with the Republic of China. Unfortunately, individuals like Bill Gates and Anthony Fauci have hindered public health progress. The situation involves a quarantined stalker linked to President Donald Trump, potentially supported by the DC Superior Court. This has led to complications with Facebook and Google's involvement. Some historical actions should have prevented certain individuals from holding their current positions. I am advocating for changes to ensure public health and welfare around the world. It's essential to address these challenges on a global scale while considering past injustices.
Reported by GetHuman6036747 on Wednesday, May 5, 2021 9:45 PM
My account, @workingoncrying, was suspended several months ago for alleged platform manipulation. I am puzzled by this as I have never engaged in any activity to artificially influence or harm other accounts. This suspension feels unjust and more like an attempt to silence me rather than a fair assessment based on evidence. I have not used TweetDeck, sold retweets, or accepted undisclosed brand deals. My account was a personal escape from stress and depression, where I connected with others and stayed informed about news and reactions. Losing it has left me feeling empty. Although I acknowledge the delay in resolving account issues, I want to emphasize that the allegations of platform manipulation against me are unfounded. I kindly request a thorough explanation or response. Please feel free to contact me at [redacted] or via email at [redacted]
Reported by GetHuman-rosyatom on Thursday, May 6, 2021 11:08 PM
I came across a news report stating that Twitter banned an account related to Trump. I believe Trump was the best thing for America, which is why I chose to delete my account with your company. It seems like adults are acting like children by constantly opposing Trump. Despite your dislike for him, he is beloved by many, and the truth about the alleged election fraud will prevail. It's time to reconsider your ways and turn to Jesus, as wickedness is not acceptable in God's eyes. I suggest reflecting on Proverbs 6:16 onward, especially as it relates to the issues at hand. Feel free to email me, but know that your opinions hold no importance for me or others. Looking forward to Trump in [redacted].
Reported by GetHuman6041349 on Friday, May 7, 2021 1:02 AM
I'm experiencing issues with receiving the OTP on my mobile number. Despite trying to reset my password, using an authenticator app, and utilizing backup codes, I am unable to proceed. Upon logging in with my email and password, the 2FA verification page appears. Despite attempting SMS OTP, authenticator app, and backup codes, I have been unable to progress. Following the 2FA, a second verification page requests a phone call, but no call is received. Clicking "send OTP" also does not result in receiving the OTP, although I successfully received it when initially logging in. I have reached out via email and Twitter without any response or assistance. Any guidance would be greatly appreciated.
Reported by GetHuman6047054 on Saturday, May 8, 2021 6:06 PM

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