X Customer Service Issues

Archive 146

The following are issues that customers reported to GetHuman about X customer service, archive #146. It includes a selection of 20 issue(s) reported September 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am looking to recover my wife's deleted Twitter account because it contains important school resources that we require. Both of us are educators and it is crucial for us to access the content we had previously shared. Thank you.
Reported by GetHuman-lozierj on miércoles, 9 de septiembre de 2020 16:22
I need help with my two-factor authentication on my account. I forgot to save my backup code and the text message option is not working. I need access to my account. Please fix the text message issue or provide a temporary backup code. I am willing to follow any necessary instructions to verify my ownership of the account. Twitter support has not responded to my issue for over 2 weeks. I would appreciate any assistance you can provide. Thank you.
Reported by GetHuman-duresam on miércoles, 9 de septiembre de 2020 21:31
My account was recently suspended, despite rarely posting on it. With only around 50 tweets after using it for years, I mainly follow esports personalities like Christopher Alesund, Summit1g, and fl0m. I was shocked to find my account suspended without any explanation. I submitted an appeal and received only automated responses with no updates for over 20 days. I have not violated any terms of service and have not seen any suspicious activity on my account. I would appreciate any assistance in resolving this issue. Sincerely, @b1uedr4gon.
Reported by GetHuman-buedrg on viernes, 11 de septiembre de 2020 16:11
I have been unable to access my account for several months now and feel frustrated about the lack of assistance. Despite filing multiple reports, no actions have been taken. Back on July 15, during the hacking incident, I updated my verified account (@cbranch89) password as a precaution. This caused it to be flagged for suspicious activity, preventing me from logging in ever since. My timeline clearly shows no activity since then. Oddly, the system claims my email is not linked to the account, despite receiving an email from [redacted] (sent to this very email address) when changing the password. I am at a loss as to why this is happening and seek help in resolving this issue to regain access.
Reported by GetHuman5265452 on martes, 15 de septiembre de 2020 13:52
I need assistance updating my phone number on my Twitter account. I no longer have access to my previous number (+34 [redacted] [redacted] [redacted]), which is causing issues with logging in due to verification codes being sent there. My Twitter handle is @eThrillerWriter, and I have a substantial following as a professional thriller writer. It would be greatly appreciated if Twitter support could help me either bypass the verification code to change my phone number or disable Two-Step Verification for me to update my contact information. Thank you for your help. - Eric J. Gates
Reported by GetHuman-ericjgat on miércoles, 16 de septiembre de 2020 19:11
Good evening, I am Kian J. Reyes Figueroa, a content creator on Twitter. My account (@Kjanuelle) was recently disabled by the application, stating that I do not meet the age requirements. I have been trying to reach out to Twitter's customer service, but have had no luck in getting a response regarding this error. I believe this is a mistake as I was actively using my account to upload content before the sudden block. I have provided my ID for verification purposes. For any questions, please contact me via Email at [redacted] or [redacted] I look forward to your response. Sincerely, Kian J Reyes Figueroa.
Reported by GetHuman-kianjanu on jueves, 17 de septiembre de 2020 2:45
Hello, I believe my account was compromised and subsequently erased. I always kept my mobile device logged in, so I find it puzzling how it could have been deleted. Regrettably, my email was also breached, making me certain that my Twitter accounts were as well. As an educator, Twitter plays a crucial role in my work to showcase educational achievements, student successes, district programs, professional growth, and more. Especially during the current phase of remote learning, I urgently require access to my accounts to leverage Twitter for educational purposes and gather valuable educational insights. I am eager to know if my accounts can be recovered. Thank you.
Reported by GetHuman-odellzei on viernes, 18 de septiembre de 2020 0:23
My account was suspended on August 26, [redacted], without receiving any prior warnings or explanations. I reviewed the Twitter rules to understand the potential reasons for the suspension. One tweet that may have been misconstrued was a hyperbolic joke regarding stopping a song release which included the phrase "I will murder you." This was clearly meant as humor and not a serious threat, as confirmed by all parties involved. Another instance was a playful comment in response to an artist's joke about terrorists, in which I humorously said, "Yo pass me the terrorist application." Despite being aware of how it could be misunderstood, I clarified the context in a follow-up tweet. Additionally, as someone with mental health struggles, my tweets about self-harm were exaggerated jokes about minor issues like advertisements and YouTuber controversies, never meant to encourage harm. Though one draft of a joke may have been misinterpreted, I never intended to post it.
Reported by GetHuman-cclairel on viernes, 18 de septiembre de 2020 1:08
My service has been limited for almost a week now. I'm not too concerned, but I find it unfair since it was limited due to a tweet I wrote to President Trump. What I said to him wasn't nearly as severe as what he says to those he dislikes. If they restrict me for that, then they should do the same to him. I dubbed him a #premeditatedmassmurderer because he downplayed the seriousness of Covid-19. It's frustrating that they let him speak freely while restricting us for minor reasons. I deleted the emails. Maybe I should have left them and faced being blocked for an unknown period. They should hold him accountable just like they do with us. He has a hand in the deaths caused by Covid-19. It's alarming how they handle these situations.
Reported by GetHuman-jpsnowbi on viernes, 18 de septiembre de 2020 18:36
Hello Twitter, this is the user @iceclariice. I'm having trouble accessing my account, @iceclariice. I really need to use it, but I'm unable to log in. If there is something I am doing incorrectly, please inform me. I apologize if I have made any mistakes and assure you that I will not repeat them. I intend to update my phone number since my old one is no longer valid, preventing me from logging in. It has been 4 days, and I am feeling unsettled about this situation. Please, I am requesting your assistance in resolving this matter. I am committed to using my @iceclariice account for positive purposes. I kindly ask Twitter to consider my message and address this issue promptly. Your support is greatly appreciated. Thank you, User @iceclariice P.S. I have cherished memories on my @iceclariice account spanning 10 years. Can you please help me regain access to it? Thank you.
Reported by GetHuman5278970 on sábado, 19 de septiembre de 2020 1:48
My account @shiyax was compromised back in August by an unauthorized individual who also got into my email address [redacted] Subsequently, they altered the security settings of the account, including changing the email, phone number, and other personal details. The hacker even went ahead to modify the username to @shiyax69. Previously, my account was linked to [redacted], and even though I managed to regain access to the email, I am struggling to recover my twitter account due to the changed email linked to it. I am ready to provide any necessary information, including the security details from before the hack, to assist with this recovery process. Additionally, the hacker has created another account to prevent the use of my original account name @shiyax. I kindly request your support in helping me regain access to my twitter account and restoring the security settings to my own as soon as possible. Thank you.
Reported by GetHuman5282693 on domingo, 20 de septiembre de 2020 12:47
Hello, I am writing to address my recent account suspension. I firmly believe that this action is based on a misunderstanding, as I have always strived to comply with Twitter's guidelines. The suspension has had a profound negative impact on my well-being, and I kindly request assistance in restoring access to my account promptly. Upon regaining access, I commit to reviewing and adhering to Twitter's rules diligently to prevent any future issues. My Twitter account is not only vital for personal connections and business purposes but also plays a significant role in maintaining my mental health and happiness. I am particularly affected by this situation due to being autistic and struggling with mental health challenges. The sudden suspension has left me feeling lost and distressed, as my online community means a great deal to me. I am willing to rectify any unknowing violations and will exercise greater caution moving forward. Warm regards, Tia A. Twitter username: @gwstiaa
Reported by GetHuman-tiaatkin on domingo, 20 de septiembre de 2020 12:55
Hello, I am reaching out about the Twitter account lmfaofan99 that I created when I was 10 years old but never really used. Unfortunately, I have no access to the account because I forgot the password and no longer have the login information, email, or phone number associated with it. I am now 19 years old and would like the account deleted for privacy reasons. I am the unique individual named David Fynn-Ryder and can provide Canadian government-issued photo identification to verify my identity and connection to the account. The account has been inactive since [redacted] and should have been deactivated based on your inactive account policy. Please contact me via email at [redacted] to discuss this further. Thank you
Reported by GetHuman-fynnryde on miércoles, 23 de septiembre de 2020 11:20
My Twitter account (@LovelyPota) got locked in August for "unusual activity" even though I wasn't using it at the time. When I tried to recover it, it said my phone number was associated with other accounts. I had never set up an email for the account, so I ended up completely locked out. Even my other accounts with the same phone number got locked for some reason. Twitter's support was not helpful and claimed there was no way for me to regain access. I believe if I could speak with a person and explain, maybe they could assist. I am willing to provide proof of identity and other account details. This account had 15k followers and important messages from users like @nightbarbie and @sav_vyx. I really hope to recover it as it holds significant memories from when I joined in January.
Reported by GetHuman-nylaheve on domingo, 27 de septiembre de 2020 21:43
For the past month, my account has been compromised by someone who has taken my personal photos and information, including my name and location, to impersonate me on Twitter. Despite filing multiple complaints, nothing has been done to address this clear violation of the terms of service. I received a ban for a minor infraction while this person continues to use my images and mock my health situation. I am seeking guidance on how Twitter handles such violations and where I can submit a formal legal complaint via my attorney to have this imposter removed from the platform. Could you please provide the appropriate address and recipient for this legal action?
Reported by GetHuman-leamatt on lunes, 28 de septiembre de 2020 22:55
My Twitter account has been suspended. I did not engage in promoting violence or discrimination towards any individual or group. In the current state of our country, where democracy is fragile, it's crucial to protect free speech and differing opinions. The issue seems to stem from a tweet I made about a peaceful transition of power. I urged the president to leave peacefully, stating there are more citizens than him and that he cannot harm all of us. This was not meant to incite violence but to remind the leader of his accountability to the people and respect for democracy. I believe my suspension and loss of followers are unjust and impede my right to express my opinion. I previously reached out via email but did not receive a satisfactory response. I kindly request a thorough review of my case, the reinstatement of my account and followers. If suspension is deemed necessary, I ask for clear explanations on how my actions violated the rules. I hope for a fair assessment and await your response promptly. Thank you for your attention to this matter.
Reported by GetHuman5310785 on martes, 29 de septiembre de 2020 1:40
I am currently unable to access the password for our business Twitter account. Initially, it was logged into my old phone which I no longer have access to. I have attempted to log in using my mobile number and personal email, but both are connected to my personal account. When trying to reset the password, I encountered issues as it is linked to my old phone and personal account. I reached out to Twitter through my personal account, explaining the situation, and they sent me an email with instructions on how to reset the password. However, after following the steps, I have not received a response from them. I am unsure of what steps to take next to regain access to our business account. Thank you.
Reported by GetHuman5313415 on martes, 29 de septiembre de 2020 17:50
Dear Twitter team, We are requesting the blue badge verification for our Twitter account @BCAMultifinance. Previously, we obtained blue badge verification for our Facebook page, BCA Multifinance PT. Our company, PT BCA Multi Finance (BCA MF), was established in [redacted]. Initially named PT Central Santosa Finance (CSF), we officially changed our name to PT BCA Multi Finance in [redacted]. We have legal documents available if required. BCA Multi Finance is dedicated to trust in services, product development, and preventing misuse on social media. Additionally, the Indonesian government mandates a credit relief program for all financial services. We hope for prompt verification from Twitter. Concerns have arisen due to fake accounts using the BCA Multi Finance name on Instagram and Facebook. We appreciate your assistance.
Reported by GetHuman5320173 on jueves, 1 de octubre de 2020 9:27
I am attempting to add my phone number to multiple accounts, but Twitter is not allowing me to connect more than two accounts to my number. I have been locked out of all my accounts due to attempting to follow NSFW artists on one of them. As a result, I must now ask my friends and family multiple times to send me the code since I am unable to add my number to all my accounts. I believe I should be able to connect up to 10 accounts to one phone number, but Twitter is not allowing it. Please assist me in adding my phone number to my other accounts.
Reported by GetHuman5324130 on viernes, 2 de octubre de 2020 7:24
Around two months ago, I submitted numerous appeals to Twitter regarding my account, which was wrongly suspended for alleged finance scamming. My account handle is (@imgreenie) and the associated email is ([redacted]). Despite my efforts, I did not receive proper assistance, and it has been incredibly frustrating to be wrongly accused. I primarily used my Twitter account to manage and promote the esports team I am part of. It is perplexing to be flagged for finance scamming when I haven't even used the app in the past month during the suspension period. This is only my second suspension on Twitter, with the first one quickly resolved as it was a misunderstanding about spam. I have never faced a permanent suspension before, and I am seeking a formal review to have my account reinstated.
Reported by GetHuman5332427 on domingo, 4 de octubre de 2020 22:21

Help me with my X issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!