X Customer Service Issues

Archive 143

The following are issues that customers reported to GetHuman about X customer service, archive #143. It includes a selection of 20 issue(s) reported June 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Recently, my account was locked, and I attempted to log in to resolve the issue. However, Twitter repeatedly indicates that my password is incorrect. I have requested a password reset multiple times over two days, yet I have not received any emails. I have thoroughly checked all my email folders, tabs, and filters, including spam and junk, with no success. Despite following Twitter's troubleshooting guide and confirming the accuracy of my email (a Gmail account), I have been unable to resolve this issue. I have tried resetting my password from both my phone and computer without receiving any reset links. Despite reaching out to Twitter support multiple times, I continue to receive the same automated responses. Is there a way to directly communicate with a Twitter representative to obtain a password reset link?
Reported by GetHuman4973828 on sábado, 20 de junio de 2020 0:48
Hello, I hope things are going well for you. I'm reaching out because I'm facing an issue with my business Twitter accounts: @DFS_Squid, @squid_lineups, and @SquidNFL have been suspended for a month due to messages about a new group chat. This was my first mistake, and I haven't been informed about when my accounts will be reinstated. I've appealed the decision multiple times but have not heard back from Twitter Support. My team and I are struggling without knowing when our accounts will be active again, especially in these uncertain times. Thank you for any assistance you can provide. Best regards, Blake
Reported by GetHuman-squiddfs on martes, 23 de junio de 2020 1:38
Dear Support Team, I would like to address an issue I am experiencing with my account. My username is @mj_marfer, and I have been unable to use my account since it was suspended. Some of my comments about the flag the Civil Guard is displaying were reported by someone, leading to the suspension. I assure you that my comments were not offensive in any way. This morning, someone insulted me in response to my comments, but the message was deleted before I could take a screenshot. I have screenshots of my replies, but I am unable to reach Twitter Support via email. I kindly ask for a prompt review of the situation to reinstate my account. Unfortunately, this is not the first time such an incident has occurred, where differing comments have led to reports and account suspensions. I am awaiting your swift response regarding this matter. Warm regards, M.J. Martínez Fernández
Reported by GetHuman-mj_marfe on sábado, 27 de junio de 2020 15:08
Hello, I've attempted all recommended solutions, but I am unable to access my account. I've been a Twitter user since [redacted] and never encountered login issues before. I suspect I may have been hacked. Given that I can't receive calls on my phone due to working from home, the text verification seems to be the problem. My job is being affected by the temporary account suspension. Kindly disable the call verification method to resolve this issue. Thank you.
Reported by GetHuman-nelosimm on lunes, 29 de junio de 2020 20:07
Please fix Twitter by turning off the block today. Create a new Twitter account for [redacted] Ensure Twitter remains open and safe, avoiding any strangers. Please address this issue promptly as I am new to this platform. Also, create a new Facebook account for [redacted] and resolve any issues with it. I apologize for the lengthy message and any inconvenience caused. Thank you for your help and understanding.
Reported by GetHuman5015908 on miércoles, 1 de julio de 2020 5:39
My Twitter account (@Guy[redacted]4) was recently suspended unfairly without any clear cause. I have carefully reviewed all the platform rules, terms of service, and policies and can confirm that I have not violated any guidelines. I apologize if unknowingly I triggered an automated suspension which has occurred to me in the past. I truly believe the suspension was unwarranted. Considering it is a new account, I speculate that my following activity might have mistakenly raised a spam suspicion. I am committed to strictly following Twitter's regulations and kindly request for the issue to be resolved promptly. I aim to utilize this account for promoting my brand and products. If restoring the account is not feasible, I kindly ask for my data to be erased in compliance with the GDPR regulations. Thank you for addressing this matter promptly!
Reported by GetHuman5020968 on jueves, 2 de julio de 2020 11:26
I am a desperate mother seeking help. My daughter is currently in a fragile state due to threats and harassment on Twitter. The account in question, Hamzaalikhan123, is posting harmful content about my daughter, including personal pictures and videos without her consent. Despite numerous reports to the police and emails to Twitter, the account remains active. As a mother, I fear for my daughter's safety and well-being. I urge Twitter to take immediate action by deactivating this account to prevent any further harm. The authorities are already involved, but we need Twitter's cooperation to protect my daughter from this distressing situation. I am deeply disappointed by Twitter's lack of response and handling of such serious matters. Please, help us in this critical situation before it escalates.
Reported by GetHuman5032447 on lunes, 6 de julio de 2020 3:49
I frequently use Twitter Block Chain to block numerous accounts. However, Twitter sometimes wrongly identifies me as a bot when I have to log in multiple times quickly, resulting in my account being locked temporarily. In the past, I would resolve this by going through a captcha check and receiving a code via text. Now, Twitter is attempting to call me, but my phone service blocks automated calls and requires a human input code. As a result, I can't receive the call to regain access to my account. There are numerous other verification methods Twitter could utilize. I prefer the old method of receiving a text message to verify my account. If they must call, please ensure it's a human, not a robot. Thank you.
Reported by GetHuman-whudunit on miércoles, 8 de julio de 2020 6:40
I am experiencing difficulty accessing my Twitter account @Creepypastalov9. Despite having the correct password, I was locked out of the account during a recent interaction. The phone number associated with the account is outdated, and I never updated the email, making it a challenge to recover the account. This Twitter handle holds sentimental value to me as I have owned it since [redacted], originally from my middle school days and now as a high school senior. I kindly request your assistance and understanding in this matter as I am distressed about potentially losing access to this account.
Reported by GetHuman5042093 on miércoles, 8 de julio de 2020 8:16
This is my third email regarding my account, ietjennierest, which has two-step verification enabled. Due to my damaged phone and lack of backup codes, I have been unable to access my account. The solutions provided in your previous emails have not worked, and despite replying for further assistance, I have not received a response from your support team in over a week. I can verify my identity and urgently require your assistance in recovering my account.
Reported by GetHuman5045484 on jueves, 9 de julio de 2020 1:18
Every time I log into Twitter, I encounter a blank "Are you a robot?" test page, preventing me from using the platform. Unfortunately, when I attempt to appeal or seek help, the necessary submit button is missing. It seems like I may have been blocked from using Twitter. Any assistance would be greatly appreciated. Contact me at [redacted] Thank you, Yeung YUE. Address: 6542w Georgia Ave, Glendale, AZ [redacted].
Reported by GetHuman-peepings on jueves, 9 de julio de 2020 10:02
I've had an account since [redacted]. I have never used any abusive language or posted anything unsuitable. However, a few days ago, Twitter blocked my account and asked me to delete a post. This was very upsetting to me because I believe it is a platform where I can express myself in a civilized manner. If you review all my conversations since I joined, you will see that I have always followed the rules. Please let me know where I went wrong. Regards.
Reported by GetHuman-jainpwn on jueves, 9 de julio de 2020 14:17
Hello, I recently got suspended out of the blue for reasons unknown to me. I attempted to recover my account from suspension, but I couldn't recall the password. Since the account was solely for my K-pop fandom, no email was linked to it. Consequently, I am unable to reset the password as it claims I've reached the limit, even though I haven't made any changes. Any advice on how to resolve this issue?
Reported by GetHuman-mukoroes on jueves, 9 de julio de 2020 15:40
My Twitter account, @CathSalfino, suddenly stopped functioning 11 days ago without any prior notifications. I've encountered issues like unable to like tweets, retweets not showing appropriately, and prompts to retry when commenting or posting. Despite submitting several reports, I've only received automated responses advising me to log out, change my password, and a vague mention of potential account compromise. When attempting to like a tweet, I'm met with a message suggesting my actions seem automated, hinting at possible spam. I'm uncertain if my account was reported for this or if Twitter reviewed my activity to confirm.
Reported by GetHuman-csalfin on jueves, 9 de julio de 2020 17:27
I recently updated my email on my Twitter account. After verifying it through the email Twitter sent me, my account got restricted. Now, I need to enter a new verification code to unlock it. Unfortunately, the code has to be sent to a phone number that I no longer have access to. I never updated my new number on the account. Please help. Thank you.
Reported by GetHuman5049149 on jueves, 9 de julio de 2020 23:02
Hello, I wanted to discuss an unfortunate incident involving my sister that took place a few weeks ago on Twitter. She was publicly shamed and humiliated, leading to anxiety attacks. This situation has made it difficult for her to leave the house. Someone wrongly assumed her identity in a conversation, manipulated messages, and posted sensitive information like her name, picture, and address online. We attempted to resolve this with the person responsible, but our efforts were ignored. While I understand everyone is entitled to their opinions, the public exposure of personal details could potentially harm my sister and my family. I am hesitant to escalate this to the Cybersecurity department as I do not wish for the individual to face severe consequences. Our primary goal is to have the harmful post discreetly removed to ensure my sister's safety and peace of mind.
Reported by GetHuman-marikoca on viernes, 10 de julio de 2020 8:57
My original Twitter account was suspended months ago due to a misunderstanding about a joke I made with a friend. Despite my attempts to create new accounts, I violated the guidelines unintentionally. This suspension has impacted my friendships and mental well-being. I wish to have a clean slate by wiping my old accounts and starting anew to regain access to Twitter. The inconsistency in policies, where others who have made direct threats are allowed back, adds to my frustration. I simply hope to use Twitter again without any further issues. Thank you.
Reported by GetHuman-formemor on miércoles, 15 de julio de 2020 7:58
My Twitter account (@SDFGNXV) got suspended, and I'm unsure why. I didn't receive any warnings about specific tweets or any temporary bans. They simply suspended my account. I appealed, but the response claimed it was due to avoiding a prior suspension, which is false since I'm new. Research showed others were suspended without cause with reasons like "automated behavior," "spam," or "evading suspension." This is frustrating! My account focused on anime, UFOs, chemtrails, ghosts, recent travels to Austria and France, and more. I want my account reinstated! There are harmful users on Twitter, but I was suspended for sharing my interests. Help me reclaim my account and address this censorship.
Reported by GetHuman-mizarzet on sábado, 18 de julio de 2020 0:42
Hello, I'm Nasir Jones, the owner of the Twitter account @sixstarvon, reaching out for assistance with a counter-notification for the following tweet: I used tweets and videos solely for promotional purposes. As a student at North Carolina A&T University and an event manager, we host social events for students during homecoming, aggie fest, and other large events in the area. The DMCA removed some videos that may have infringed on copyright, but I thought it was fine to keep the rest up. If my account got suspended because of these tweets, I would gladly delete them to continue using Twitter for business marketing. I aim to share my opinions, ideas, and evidence-based facts through this platform. Best, Nasir Jones [redacted] South Booker St Apt C Greensboro, NC [redacted] [redacted] I confirm that I believe in good faith that the material was removed or disabled due to a mistake, and I agree to the jurisdiction of the Federal District Court in my area and accept service of process.
Reported by GetHuman-nvjones on sábado, 18 de julio de 2020 19:50
I am looking to deactivate my Twitter account due to their policy changes resulting in the release of personal information. I believe in my right to privacy and intend to take legal action in the U.C.C. court for violating privacy rights, freedom of religion, and freedom of speech. I request the removal of my data from your platform and any information depicting me as engaging in hate speech. I plan to pursue legal action against all parties involved under U.C.C. Law for damages. I aim to maintain a fair and unbiased relationship throughout this process and reserve the right to seek damages, including scheduling fees and the selection of an independent jury from my community if necessary.
Reported by GetHuman5089662 on miércoles, 22 de julio de 2020 10:10

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