X Customer Service Issues

Archive 141

The following are issues that customers reported to GetHuman about X customer service, archive #141. It includes a selection of 20 issue(s) reported May 25, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently encountered an issue with my account while trying to post. After verifying I was not a bot, I was supposed to receive a verification code that never arrived, even after resetting my password. This has happened before and lasted weeks, but was later deemed an error on your end. As a user with a substantial following and two businesses, having my account locked prevents me from placing ads. My Twitter handle is @Trump_Videos, and my contact details are [redacted] and [redacted]. Please address this matter promptly to avoid further inconvenience. Best, Beth Still
Reported by GetHuman4554555 on सोमवार, २५ मई २०२०, दोपहर १:३१ बजे
We are American voters who originally emigrated from Eastern Europe 35-40 years ago. We used to vote for Democrats but switched to support Trump in [redacted] due to concerns about the Democratic Party. We are worried about their current behavior and actions, which we find alarming. The media appears to have a one-sided, Marxist leaning, which reminds us of the socialist-controlled media in Eastern Europe. We believe in allowing Americans to voice their opinions freely, without the influence of socialist agendas. We feel strongly about preserving our Constitution and our country, which is why we will be casting our votes for Trump. We are disheartened by the direction the Democrats are taking and feel it is important to stand up against socialism. We urge our fellow Americans to stay informed and not be swayed by external influences. Let's come together to protect our nation and its values. See you in November! 🇺🇸
Reported by GetHuman4877150 on बुधवार, २७ मई २०२०, शाम ५:३० बजे
Yesterday, I received a notification on my Twitter account (@joannegilvear) alerting me of a suspicious login, prompting me to reset my password. I originally signed up with the email address [redacted] back in [redacted], which I haven't used in years. After resetting the forgotten password, I discovered that my BT email account no longer exists. Upon contacting the BT Helpline, they informed me that the email address was deactivated due to inactivity for over 5 years, preventing me from resetting the password as my phone number wasn't verified on the account. My current email address is the one I am using to contact you. I'm hoping Twitter can assist me in resolving this issue by allowing me to reset my password through my current email address. Your help would be greatly appreciated.
Reported by GetHuman4877523 on बुधवार, २७ मई २०२०, शाम ६:२९ बजे
I am experiencing some issues with my Twitter account such as not seeing people I follow and not receiving DMs. I have checked my Twitter log and noticed some items I do not understand. For instance, my personalization file is 37kb, including accounts I no longer see in my timeline. Additionally, I have shared a post from the connected applications file window for reference. Any assistance with resolving these matters would be greatly appreciated.
Reported by GetHuman-kaycorna on गुरूवार, २८ मई २०२०, दोपहर १२:४५ बजे
Were Russia Hoaxers Schiff, Swalwell, and Lieu Fact-Checked by Twitter? FOX News Sunday allowed me to present the facts to all Americans – Mueller didn't charge the president with criminal conspiracy but found evidence of collusion and left obstruction for Congress to pursue. Rep. Lieu and Swalwell also touch on collusion and the importance of the investigation. Schiff highlights the evidence of collusion Republicans overlooked and disputes GOP conclusions. These tweets emphasize the significance of investigating alleged collusion with Russia during the [redacted] election. The politicians stress the legality of collusion and conspiracy, calling for accountability and transparency in politics, specifically within the Trump campaign. The focus remains on determining the extent of involvement and who within the campaign may have been aware of any collusion.
Reported by GetHuman-wginnjr on गुरूवार, २८ मई २०२०, रात ९:४४ बजे
Hello, My Twitter account was hacked on May 26, [redacted]. My username is @pakinky_corp. I can access the email address linked to this account: [redacted] We are influencers with 45,[redacted] followers. Despite emailing Twitter support with no response, I keep receiving emails about changes made to my account by the hackers. They changed my email, password, and username to @Deletecounata, creating a new account with my original username to steal my copyrighted content. I have a backup profile, @philiploganxxx, where I reported the fake page using my name. I am unsure how to proceed. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-pakinky_ on शुक्रवार, २९ मई २०२०, सुबह ९:११ बजे
I would like to address the daily Twitter notifications I receive in my email inbox from Nancy Pelosi. I am not a follower of hers nor did I request to receive her messages. I find her statements to be misleading while she appears removed from reality in her affluent neighborhood. I do not appreciate being subjected to these political messages as it feels like an imposition of Twitter's beliefs on me. I do not believe Twitter is being truthful or considerate in this matter. Please refrain from sending me any more emails related to Pelosi. I would prefer to receive notifications from a different individual such as Shaquille O'Neal, although I am not interested in following him either. Overall, I am not keen on the negative content that often dominates social media. Kindly remove these unsolicited messages from my email. Thank you for your attention to this concern.
Reported by GetHuman-danbrenn on शुक्रवार, २९ मई २०२०, दोपहर १२:३७ बजे
As a dedicated army of @bts_twt, we have noticed that our beloved member 'Jimin' and HT #JIMIN haven't been trending for over three weeks, which is unusual given their typical high engagement of >500k tweets. #JIMIN, often referred to as 'The guy from Twitter', usually trends frequently. This issue is not only important to us as k-pop fans but also as customers of #JIMIN & @BTS_twt, who have a massive following of over 20M, excluding us, the army. We kindly request your assistance in addressing this issue, as some of us suspect that Jimin's popularity may have led to intentional reporting or interference from those who harbor animosity towards him. We urge you to look into this matter. Thank you for your help.
Reported by GetHuman-jinpia on शुक्रवार, २९ मई २०२०, दोपहर ४:५८ बजे
My Twitter account @angelakoshoni got locked when I accidentally changed my year of birth while trying to correct the month. After following all the steps to unlock it with no response, I submitted my ID and passport data page to prove my age. I've been waiting a long time for a resolution. I've had this account for 9 years without any issues or rule violations. I hope my account can be unlocked promptly. Case number: [redacted]. Thank you.
Reported by GetHuman-feyikosh on शुक्रवार, २९ मई २०२०, शाम ७:१७ बजे
I recently attempted to deactivate my Twitter account, but after entering my password, nothing happened. When I tried logging in the next day and couldn't access my account, I followed the password reset instructions. However, I received an email stating that the contact email I provided doesn't match the one associated with the account. I am certain that I used the correct email associated with the account, and even when I tried using my phone number or username, the account couldn't be located. It seems like there might be a technical issue preventing me from accessing my account. I need help resolving this as I believe my account is not deactivated or hacked, but I am unable to get assistance.
Reported by GetHuman-manispu on शनिवार, ३० मई २०२०, रात १:५६ बजे
Yesterday, my Twitter account, created in [redacted], was suspended without reason. Despite contacting customer support, I received an automated message accusing me of trying to avoid a permanent suspension. Although I was suspended in [redacted], my account was reinstated in March this year without issues until this recent suspension. I'm baffled as to why this happened as I did not try to evade a permanent suspension. I had an older account from [redacted], my first on Twitter, which I lost access to due to a forgotten password. When I managed to regain access to my old account, both the old and current ones were suspended. I am eager to resolve this situation promptly.
Reported by GetHuman3903691 on शनिवार, ३० मई २०२०, दोपहर ३:५१ बजे
Subject: Urgent: PUBG Account Hacked Dear Support Team, I am reaching out to inform you about the recent hacking incident involving my PUBG account. My Twitter account, linked to my PUBG account, was compromised by a hacker who changed the login credentials, preventing me from accessing it. Yesterday evening, I discovered that my PUBG Account with Character ID [redacted], associated with my email and Twitter accounts, was also hacked. Despite my attempts to recover it, the hacker demanded a ransom of 15,[redacted]/- to return access. I urgently seek your assistance in investigating this matter and disconnecting my Twitter account from the PUBG account. This action will enable me to regain access through my email. Your prompt attention to this issue would be greatly appreciated. Thank you for your help.
Reported by GetHuman4891285 on शनिवार, ३० मई २०२०, रात ८:५८ बजे
Hello Tech Support, I am a middle school math teacher, Amy McQuaide. Recently, a student discovered my old Twitter account created during my college years in [redacted]. Unfortunately, I can't remember the password as it was linked to my old phone number, which I no longer have, and an email I struggled to regain access to. The email reset option is not working, and I urgently need to delete the account as it contains inappropriate content that could jeopardize my job. Despite numerous attempts to contact Tech Support, I received only automated responses. My current phone number is [redacted]. I am desperate for help to resolve this issue and safeguard my career. Thank you, Amy McQuaide
Reported by GetHuman-mcquaide on शनिवार, ३० मई २०२०, रात ९:३१ बजे
Trump should be banned from Twitter. His recent comments criticizing the Democrat mayor of Minnesota during this crisis are unnecessary and divisive. He uses Twitter to spread lies, hate, and propaganda, further deepening divides in the country. While some may believe his misinformation, Twitter should not be a platform for such behavior. By allowing him to continue, Twitter is enabling him to mislead the American people and incite fear and hate. It's time to take a stand and not let him use this platform for his own agenda. Thank you.
Reported by GetHuman4893335 on रविवार, ३१ मई २०२०, दोपहर ४:३२ बजे
Hello Twitter Support, I am experiencing an issue with my personal Twitter account @Anupamkumarmis5. It appears that my account has been suspended. I have always used this account for genuine and social purposes and have not engaged in any wrongdoing. I have followed the Twitter guidelines and policies by submitting an appeal with the Case# [redacted]: Appealing an account suspension - @Anupamkumarmis5 [ref:00DA[redacted]K0A8.5004A00001wZw6R:ref]. However, my account has not been reactivated yet. I would greatly appreciate your assistance in resolving this matter and reinstating my account. I value being a member of Twitter and have encouraged others to join and participate on the platform. In India, Twitter serves as an important platform for expressing our thoughts and concerns to the government. Thank you, Twitter, for your attention to this matter. Best regards, Anupam M.
Reported by GetHuman-aanupamm on सोमवार, १ जून २०२०, रात ३:१८ बजे
I need assistance with my Pubg account that is linked to Twitter. I was unexpectedly logged out of both accounts and now I can't remember my exact username. I had only registered my Twitter account with a phone number and did not use an email address. When I attempt to recover the password using my phone number, I am told there is more than one account linked to it, which is not the case. I suspect my account might have been hacked. I had made significant progress in Pubg, and I am unable to recover access. I am unsure how to proceed since there seems to be no way to contact Twitter for help.
Reported by GetHuman-ahmedroh on मंगलवार, २ जून २०२०, दोपहर ४:०८ बजे
On May 29, [redacted], my Twitter account, which I created in [redacted], was suspended for no reason. I tried reaching out to customer support, but all I received was an automated message accusing me of avoiding a permanent suspension. Last year, I was suspended, but my account was reinstated this year in March. Everything was fine until they suspended me again without a proper explanation. I don't understand what I did wrong. I had another account from [redacted], my first one, which I lost access to when I forgot my password. This led me to create my current account, which was suspended on May 29, [redacted]. Now, both my current and old Twitter accounts have been suspended, even though there was no hateful content on either of them. My handle is @ahmedgamal277 and my old account handle is @jimmy29996. I discovered that there are multiple accounts linked to my phone number ([redacted]5), but I only recognize the ahmedgamal277 account as mine. It seems someone else created additional accounts with my phone number without my permission. I want this issue resolved promptly as I fear being suspended for life if I create a new account.
Reported by GetHuman4904649 on बुधवार, ३ जून २०२०, रात २:५७ बजे
Dear Sir/Madam, I am writing to inquire about the suspension of my Twitter account, @ruth1212. My account has been suspended since May 19, [redacted], without explanation. Despite my attempts to reach out, I have not received a response. I am disappointed and frustrated by this ordeal. I have always adhered to your regulations and am confused as to why my account was suspended, leading to the deletion of my photos, followed lists, and followers. I request an explanation for the suspension and guidance on any necessary steps to resolve this issue. I kindly ask for the restoration of my account, previous settings, and retrieved photos. Thank you for your attention, and I await your prompt response. Yours sincerely, Ruth1212
Reported by GetHuman-visionyk on बुधवार, ३ जून २०२०, दोपहर २:०१ बजे
My Twitter account is currently restricted. They have requested that I verify my phone number through a phone call to provide a code for account access. Clicking the "Call me" button results in a message saying, "Sorry, the request failed. Please try again later." Despite multiple attempts, I am unable to try again and have been asked to wait. It has been approximately 11 hours since this issue started. Contacting Twitter Support is challenging as my account's linked email is inaccessible and they are not assisting with an alternative email. Verification via text message has been successful in the past, so the request for a phone call is puzzling, especially since it is not functioning correctly.
Reported by GetHuman4910044 on गुरूवार, ४ जून २०२०, सुबह ७:५१ बजे
I am having trouble accessing my account. It appears to have been hacked again. Despite seeing no activity, someone is using it to ask people if they want to make money. The hacker changed all my information, preventing me from logging in. I received an email about a suspicious login from Springfield, MA. The username was changed from Love__kai to kai_thick. I need assistance to lock out the hacker and reset my password so I can regain control of my Twitter account. I have evidence of the unauthorized access. This situation is urgent, and I seek your help to recover my account, which I have had since [redacted] and is crucial to my work as an R&B artist.
Reported by GetHuman-jaebrow on गुरूवार, ४ जून २०२०, दोपहर १:१९ बजे

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