X Customer Service Issues

Archive 139

The following are issues that customers reported to GetHuman about X customer service, archive #139. It includes a selection of 20 issue(s) reported April 28, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble logging into my Twitter account @NHAYIT_AM6AAF. I have already reached out to Twitter technical support and provided them with proof of ownership documents. I want to make sure they have received the documents and help me restore access to my account as soon as possible. The email address associated with my account is [[redacted]] which I believe is secure, but I still cannot log in. I have a new email address [[redacted]]. I will send the proof of ownership documents through this new email to facilitate the process. I would appreciate it if technical support could review the documents promptly to assist me in regaining access to my account. If not resolved promptly, I may have to consider legal action. Please prioritize resolving this issue.
Reported by GetHuman4730665 on martedì 28 aprile 2020 14:55
Twitter recently blocked my account stating that it doesn't comply with their 'Terms of Service.' I created the account when I was just four months away from meeting Twitter's age requirement back in September. Before opening the account, I discussed it with my parents, and we agreed that my mother would supervise my account until I was of the appropriate age. I have always followed the rules and never violated any terms on the platform. I kindly request a review of my case to consider whether it is fair to block an account with a clean record, especially when no harm was done to others. I hope for a thoughtful reconsideration so that I can regain access to my account. Thank you for your attention to this matter.
Reported by GetHuman-bearamal on martedì 28 aprile 2020 18:02
Hello Twitter Support Team, I am Oluchi, the account holder of @lucheeyy_. I have been experiencing difficulty accessing my Twitter account as I am being prompted to verify my phone number. Unfortunately, when I attempt to use the call verification method, it fails to connect each time. I am certain that the phone number associated with my account is correct, so I'm unsure why this issue is occurring. There seems to be a misunderstanding as my account is flagged for suspicious activity, which I believe is incorrect. I kindly ask for your assistance in resolving this matter. It would greatly help if an alternative verification method, such as receiving a text message, could be made available. Your prompt attention to this matter would be highly appreciated. Thank you for your time and consideration. Best regards, Oluchi
Reported by GetHuman-divine_n on mercoledì 29 aprile 2020 00:11
Dear Twitter Support Team, I have been waiting a full week since my account got locked without receiving any updates on whether it can be unlocked or not. This lack of communication is extremely disappointing. The inconsistency in your response is evident when you focus on minor issues like account creation age instead of addressing more serious violations on the platform. The solution proposed by your team is not practical, given the complexity involved in deleting data prior to the age of 13. I am simply seeking a resolution to this matter, or at the very least, a clear explanation. Regards, Criesinversaace
Reported by GetHuman-bfflover on mercoledì 29 aprile 2020 21:26
After creating a new Twitter account, I got locked out shortly after using it normally. Trying to unlock it by resetting my password led me to a request for my personal phone number, which felt intrusive. Despite reaching out to customer service multiple times, I have not received any response in 2 weeks. Unable to delete my account, it seems like Twitter has complete control over my information without my consent.
Reported by GetHuman-riveter on giovedì 30 aprile 2020 16:45
Twitter suspended my account wrongly, citing I created it when I was 12; however, I am now 17. Their support during COVID-19 has been lacking, leading to this misunderstanding, and I am frustrated. I believe they can receive my email and I urgently require direct contact to resolve this issue. It is unfair to penalize me when it was their oversight. Kindly address this matter promptly.
Reported by GetHuman4748962 on venerdì 1 maggio 2020 06:09
Good afternoon, I'm reaching out regarding my Twitter account @damaris_smalls, which got locked because I set the wrong birth year by mistake when creating it while I was nearing my 13th birthday. After realizing the error and correcting it to reflect my actual age of 22, my account got locked due to the age discrepancy. I've tried to resolve this by submitting my ID to prove my age, but I haven't received a response yet. I'm eager to have my account unlocked as there are important memories and threads on there that I value. I hope to receive positive news soon as I'm quite upset about this situation. Thank you for your assistance.
Reported by GetHuman-cotadam on venerdì 1 maggio 2020 22:50
My account is currently locked. When trying to unlock it, I am prompted to verify my phone number by receiving a text message with a verification code. Despite attempting since 11:00 AM this morning and it now being 7:01 PM, I have not received any verification code via text. This has been ongoing for 8 hours. I have reached out through Twitter's help feature and received an email with instructions I followed, but unfortunately, it did not resolve the issue. I replied to that email as instructed but have yet to receive a response. This situation is incredibly frustrating as the problem persists.
Reported by GetHuman4754251 on venerdì 1 maggio 2020 23:05
It is important for young adults to gain a better understanding of reality and appreciate the freedoms they have. Encouraging participation in the military could provide valuable perspective. Certain platforms should uphold the principles they were built upon, like the 1st Amendment. It's crucial to avoid censorship and shadow banning. A balanced approach is needed to support all voices. The current political climate can be divisive, but open dialogue is essential. Let's strive for unity instead of division.
Reported by GetHuman4754368 on venerdì 1 maggio 2020 23:29
I am having an issue with my Twitter account. It is crucial to me, and I use it daily on my phone. Unfortunately, I lost my password and seem to have removed my email from the account. When trying to reset the password with my phone number, it indicates it's linked to more than one account, making the process impossible. Despite multiple attempts to contact Twitter Support and following their instructions, I haven't received any help. They ask me to post a specific message on my account and reply to their email with the desired email id, but I have not heard back in the two months since my initial request. I desperately need assistance as losing my phone means losing access to my vital Twitter account due to the forgotten password.
Reported by GetHuman4756466 on sabato 2 maggio 2020 14:02
I have recently been suspended from my Twitter account due to suspected suspicious activity. Twitter is asking me to reset my password, but I am unable to access the email linked to my account, [redacted] Despite selecting "I don't have access," I am continuously directed to reset via email. I am positive that I remember my password, but Twitter is not allowing me to log in. Unfortunately, I cannot update my password as I no longer have access to my Yahoo email and contacting Yahoo has not been successful. I need assistance in unlocking my Twitter account. Thank you.
Reported by GetHuman4757262 on sabato 2 maggio 2020 17:00
My Twitter account got locked because of an age issue when I tried to update my birth year. I have used this account for a decade and I am currently 23 years old. I have submitted proof like my ID card and my mother's ID to confirm my age and my parent's authorization through a Twitter support ticket. I am now waiting for my account to be unlocked. However, today when I logged in, I discovered that Twitter had deleted my account without any explanation. I rely on my Twitter account as a portfolio to showcase my artwork and have a substantial following. It is crucial for me to retrieve this account, and I am hopeful that Twitter can assist in recovering it for me.
Reported by GetHuman-mintnatt on martedì 5 maggio 2020 13:04
My Twitter account, @socalledboothy, was deleted recently without explanation. Thinking of creating a new account, @socalledboothy1, it got suspended within a day. I tried to verify my phone number for the new account, but it said the number was already in use by my original account, @bookchicclub. However, I can't access that account. I attempted to add a new account through the Twitter app but received a message stating, "We cannot currently register this phone number." How can I set up a new account without facing another suspension or lockout? Your assistance is greatly appreciated.
Reported by GetHuman-bookchic on martedì 5 maggio 2020 13:19
Last Friday, on May 1st, [redacted], my Twitter account got hacked. The hacker has changed the email linked to my account, making it impossible for me to reset my password. Despite filing two reports with Twitter, I haven't received any acknowledgment or assistance. The hacker has made concerning changes to my account, including tweeting, blocking my friends, and switching my account to public. They have maintained my name and picture, using my identity. I am hoping to regain access to my account or have it permanently deleted to prevent further misuse. I discovered that my account interacted with a user @___thehelp, which I suspect might be the hacker. Any help in this matter would be highly appreciated. Thank you, Nick
Reported by GetHuman4775730 on martedì 5 maggio 2020 20:55
An account on Twitter is posting nonconsensual and explicit photos of women, including myself as a victim. A photo of me was posted without my consent, as well as a hacked explicit photo from when I was a minor. I've reported the issue to Twitter multiple times, providing my government ID as requested, but it has been over two weeks without any response or action. The main concern is that the explicit photo shows up on Google Images when searching my name. I've also contacted Google to remove it, but they require Twitter to act first. The delay by Twitter is causing frustration.
Reported by GetHuman-cruzjann on mercoledì 6 maggio 2020 03:24
My Twitter account (@jake_bogdon) has been hacked. The hacker changed the email, phone, and password, preventing me from accessing any password reset options. They are sending messages to my followers pretending to be me, offering money-making schemes. I received around 20 messages about this today. Despite submitting multiple help tickets to Twitter, the responses suggest changing my password, which I cannot do. I sent in a photo of my Texas Driver's License to prove my identity. I hope this helps in recovering my account. I am desperate for assistance to regain control. Thank you.
Reported by GetHuman-bogdon on mercoledì 6 maggio 2020 21:30
Case Number: [redacted] Dear Twitter Support, I am reaching out regarding my locked Twitter account. The tweets I usually post are focused on my spiritual journey and prayers, such as my daily reflections and Bible verses. Participating in prayer walks and seeking guidance from God are essential aspects of my routine. Despite facing health challenges like juvenile onset diabetes, I have remained dedicated to my faith and consistent in my spiritual practices. During my prayer walks, I have felt a profound connection with God, strengthening my beliefs and finding solace in prayer. I have also shared my experiences from a recent fasting period, highlighting my commitment to spiritual growth and receiving blessings from God. I kindly request for my Twitter account to be reinstated as my tweets reflect my relationship with God and my journey as a devoted follower. Sincerely, Miss IDJ
Reported by GetHuman4783680 on giovedì 7 maggio 2020 00:33
My initial Twitter account got hacked in October [redacted]. I reported the issue and created a new account. Surprisingly, I managed to recover my old account, but my new one was suspended before I could deactivate it. When I tried contacting Twitter again, my old account got suspended as well. Now I have control over both accounts but can't utilize them. I hope Twitter can lift the suspensions on both accounts so I can update my information or deactivate them to create a new one. Despite multiple attempts through support tickets, I haven't received any response.
Reported by GetHuman-zaccheal on giovedì 7 maggio 2020 23:45
I forgot the password for my Twitter account: @deduecore. I used the email address [redacted] to create the account. However, despite requesting a password reset, I am not receiving a reset link in my email. Twitter support sent messages stating a password reset was sent to my email, but there is no clickable link provided. I would appreciate speaking to a real person from the Twitter support team to help resolve this matter.
Reported by GetHuman-sodastar on sabato 9 maggio 2020 05:52
I am currently trying to recover my Twitter password. I have followed the procedure, entering my email address and username. Despite checking all email folders including spam and social, I have not received any recovery emails. I have opened multiple support tickets on support.twitter.com explaining the situation and confirming I have checked all email folders. The automated response I received instructed me to check my spam folder even though I've already done so. I even attempted to recover my password using my phone number, but encountered the same issue.
Reported by GetHuman-elmagna on sabato 9 maggio 2020 10:22

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