Dear Twitter,**I write as a contributing editor for Making Chromosomes Count, the Down...

GetHuman4760037's customer service issue with Twitter from May 2020

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The issue in GetHuman4760037's own words
Dear Twitter,**I write as a contributing editor for Making Chromosomes Count, the Down Syndrome community newspaper and also as the mother of a little girl with Down Syndrome. My name is Rachel, my daughter is Betsy.**I am going to be blunt. Twitter are not doing enough to curtail use of abusive language around Down Syndrome on their platform. Condoning use of jokes about the condition, comments about the worthiness or right to life of people with the condition and even allowing accounts that mock the condition is unacceptable. It is discriminatory, prejudiced, irresponsible and dangerous.**The plethora of offensive material on the platform is truly astounding. Every day I search for 'Down's syndrome' on Twitter and I scroll through the previous ** hour's swamp of derogatory comments, discrimination and prejudice. I screenshot and save examples. I report every comment I see. And the next day, it is no better. Twitter, you need to make an attempt to curtail this vile spread of hostility towards people with Down Syndrome, like my daughter.**Maybe you think it's not important enough to do anything about? Maybe you think anyone taking offense is being over sensitive? Maybe you have just used the word 'snowflake'?**We all know what Down Syndrome is, don't we? Incorrect. What you think you know about Down Syndrome comes from a world steeped in prejudice towards people with the condition. Historically, people with Down Syndrome were treated as less than human. Placed in institutions. Ridiculed. Referred to as 'Down syndrome people' or words that are so dehumanizing and offensive I refuse to repeat them. But things are different now, aren't they?*To some extent they are. People with Down Syndrome now have the same right to an education and healthcare, which, unsurprisingly, means people with the condition have a better quality of life now. This is a massive improvement, but in lots of ways, this deep seated prejudice is still evident in our communities. And Twitter gives them licence to promote their prejudice.**By giving a platform to people who seek to dehumanize, ridicule and abuse people with Down Syndrome they are not only normalising this derogatory treatment but encouraging and promoting it. Hate crimes against people with disabilities are on the rise in the UK. **Something is a disability hate incident if the victim or anyone else thinks it was carried out because of hostility or prejudice against disabled people. As the mother of a child with Down Syndrome, I can categorically state that the abuse towards people with my daughter's condition that Twitter allow to be promoted on their platform is motivated by prejudice. **Moreover, online abuse is categorised as a hate crime under UK law. Disability hate incidents can take many forms including: verbal and physical abuse, teasing, bullying, threatening behaviour, online abuse, threatening or insulting texts and*damage to property. It can be a one-off incident or part of an ongoing campaign of harassment or intimidation. Twitter are giving an open area for this.**Why is abusive language towards people with Down Syndrome tolerated on Twitter? **What is being done to prevent the hate and hostility towards people with Down Syndrome on Twitter?**Who monitors Twitter to ensure that Is I law is being upheld on the platform?**Has any investment into strategies to safeguard people with learning disabilities been made?**When can people with Down's Syndrome and their loved ones be able to use Twitter without sustaining psychological damage from the hostility circulating?**When is Twitter going to take responsibility for the role it plays in promoting hostility towards people with Down Syndrome that leads to hate crime?**Social media should be a safe place for people with Down Syndrome and their families to socialise. We should feel comfortable being who we are without being subjected to hostility. We should not have to spend hours reporting hate speech, only to see another barrage the next day.**Twitter, you are letting us down. **We look forward to your response.**Rachel

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Twitter

Customer service issue
Reported by GetHuman4760037
May 3rd, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 14655 others
0 customers following this

Timeline

GetHuman4760037 started working on this issue
May 3rd, 2020 9:41am
GetHuman4760037 indicated the issue is not fixed yet.
May 3rd, 2020 3:56pm

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