X Customer Service Issues

I understand if you are unable to assist me, but please let me know or provide me with contact information for further help. I have been trying to appeal my case with Twitter support, but have only received brief responses stating they cannot assist me. Twitter is important to me as a source of entertainment and personal memories. On March 25, my account was hacked, and unauthorized ads were posted. I have always followed Twitter's guidelines and am seeking a solution beyond the generic suspension notice I received. I am concerned about the status of my account and how long the suspension will last. Mainly, I am desperate to retrieve my photos, even if my account cannot be restored.

Dear Mr/Mrs, I am writing to report an issue with my Twitter account. In [redacted], my account @Halshehei was deactivated, and I have been unable to access it since. Recently, I discovered that someone else has been using my account, using my photos for their profile and banner, posting inappropriate and false news about Middle East celebrities. When I attempted to regain access, I found that the password and email had been changed. I kindly request Twitter support to assist in deleting my account and removing my photos from the profile and banner. Account Information: Account: @Halshehei1 Previous Password: [redacted]02 Previous Email: [redacted] Best Regards,

In [redacted], I established my Twitter account, which I have used consistently for the past seven years. Today, I noticed that my birthdate on my profile was inaccurate, prompting me to update it. After saving the changes, a notification appeared, informing me that my account had been locked for violating Twitter's regulations. I realized that when I initially set up my account at 12 years old, I incorrectly entered my birth year, making me under the required age of 13. Now at 18 years old, this oversight as a child has resulted in my account being locked. To unlock it, I was instructed to complete a form and submit a valid form of identification. Despite my attempts, I am encountering difficulties uploading a photo of my ID as the link provided seems to be malfunctioning. As Twitter holds great significance to me, being a daily source of joy with seven years of memories, I am anxious about the possibility of losing access to it permanently. I remain hopeful for a resolution and kindly seek any assistance available. Thank you.

My account was suspended on April 8. I have opened multiple support tickets on this issue and submitted a copy of my driver's license for age verification. However, I have not received any response and am still locked out of my account. I am eager to regain access to it. I am currently 17 years old, born on August 31, [redacted], with my initial account created in July [redacted]. I am willing to authorize the removal of any data on my Twitter account before August 31, [redacted], such as tweets, likes, and DMs sent on my behalf. Alternatively, if my account is reinstated, I will handle the data removal myself. I urgently request the restoration of my account as I rely on Twitter to connect with college coaches for recruitment. The suspension has put me at a significant disadvantage. While I understand the reason for the suspension, I assure you I have not violated any Twitter rules previously and will continue to adhere to them in the future. I kindly ask for your prompt attention to this matter and appeal for the unsuspension of my account. If you need any additional information, please inform me.

I created an account to engage with others on the platform, following users and liking posts. However, I soon encountered an issue where my account was locked due to excessive liking activity. When I tried to verify my phone number, I received an error message stating it was already in use, which is normal as I use it for all my accounts. Despite this, I was unable to use it for this account. Upon seeking help from Twitter customer support, I faced challenges switching to the account needing assistance as the action was consistently labeled as invalid when I clicked on the link. I am unsure why I am encountering these obstacles and simply seek guidance on verifying my account and regaining access to it. Could my phone number usage across multiple accounts be the cause of this issue?

I created my Twitter account when I was turning 13 in [redacted], so I had to input a fake birth year. I realize now it was a mistake, but as a young fan of One Direction, I needed to support them on Twitter. I continued using the account faithfully until February [redacted]. Wanting to make my account more accurate, I decided to update my birth year. Unfortunately, Twitter flagged me for providing false information years ago and requested my ID. I complied, believing they were verifying my age as 18, not realizing they were checking if I was underage when creating the account. This issue has affected my friends too. I am hopeful there might be a way to recover my account, considering the sentimental value of 7 years' worth of content. I find it unfair that my account was deactivated abruptly when I am now 19 and truthful about my age. I seek a resolution from Twitter and hope for a response soon. It was my mistake, but I am hopeful there could be a solution, as others might have faced similar challenges. Thank you for your time.

Hello, I'm Lamar Boykin, the owner of IME Recruiting on Twitter. My profile picture features a side view of me wearing a blue baseball cap, and my account has around 89 followers. Recently, I've encountered an issue where my account has disappeared, prompting me to create a new one. Retrieving my original account is crucial, as it's essential for my work with high school prospects seeking scholarships, especially during these financially uncertain times of Covid-19. Many parents rely on my services, and without my original account, I'm unable to access crucial coach contacts. Please assist me in recovering my original Twitter account so I can continue making a positive impact through my company. Thank you for providing a valuable social media platform that helps transform lives. Sincerely, Coach Lamar Boykin

A while back, I created a Twitter account that has since become inactive and is being accessed by someone else. The account retains an embarrassing picture of me from my younger days. I wish to have the account terminated or ideally have the picture removed to avoid it showing up on Google search results when my name is looked up. Although I cannot recall the password, I believe the email linked to the account is [redacted], which I still have access to. Despite being unable to find the account through a username search, it remains visible when my name is Googled. I am prepared to provide any necessary identification to prove my ownership. I aim to resolve this issue to ensure a clean online presence before using Twitter again. I appreciate any assistance you can provide in resolving this matter.

Hello, could someone assist me, please? I’m feeling very anxious and overwhelmed at the moment. Recently, I added my birthdate to my Twitter bio, and as a result, my account got locked. It turns out that when I created the account back in [redacted], I was underage. Now that I am 20, it’s frustrating to be locked out of my account due to an age issue from years ago. I really want to regain access to my account. I tried reaching out via email through the app, but it hasn’t been helpful. I attempted to upload a picture of my ID as requested to verify my age, but the image upload keeps failing. I even tried following the instructions provided to unlock my account using my phone number, but I couldn’t find the specified "start" button. I’m distressed and unsure how to proceed as I can’t reach out to support from my locked account. I assure you there is no hacking involved. Changing the password did not unlock the account either. Please, I’m desperately seeking assistance. Thank you. My Twitter account: Itscocobeach

After updating my birth year on Twitter, I found myself locked out due to not meeting the minimum age requirement when the account was created. Despite submitting photos of my I.D. through the provided form, confirming I was of age, I have not received any response after weeks of waiting. I am anxious to have my account reactivated and would appreciate any assistance. My username is @kayla_shaee, which is currently not visible to others.

Hello, I am @be8Z7bUDYCOhdZ3 on Twitter. My account is currently locked and requires verification through my phone number. Unfortunately, I changed my phone number but did not update it before the account was locked. Please reach out to me via my new account @ZtJqzp3 or my current phone number [redacted] [redacted]. The phone number linked to my locked account is [redacted] [redacted]. I am from South Korea. Thank you and hoping to hear from you soon.

My account under the username al@moyohair has been locked since April 17th due to an error in entering the business start date as a birthdate, resulting in the account being blocked because the business is actually 12 years old. I promptly uploaded a copy of my passport showing my correct birthdate of 23/3/[redacted] and submitted an appeal. I received an email from Twitter support on April 17th at 22:15 with the following message: Twitter Case #[redacted] Hello, Thank you for providing your ID. Our team will verify that you meet the minimum age requirement for managing your account at its creation. We will contact you once this process is complete with further instructions. Please note that no additional requests for this account will be considered. Thank you, Twitter Since then, I have not received any updates. Assistance would be greatly appreciated. Thank you, Kevin B.

I've recently noticed that my tweets are no longer appearing in my followers' feeds, even though they can find my account through the search bar. It seems like Twitter may have shadow banned me without any notification. I suspect this might be due to my frequent use of the hashtag #AmazonWishList, which I've been using to organize gift-giving during the challenging times of the COVID-19 pandemic. I find it disheartening that a platform meant for spreading kindness would take this action without any communication.

Hello Twitter Community, I am encountering several technical challenges that are not addressed in the FAQs. Despite having new followers, I am unable to follow them back due to Twitter's restrictions. The platform advises me to unfollow those who don't follow me, but it limits the list of people I can view, hindering my ability to identify non-followers. This limitation makes it challenging to maintain mutual connections. When I check my notifications on my phone, the feed jumps to the latest ones abruptly, making it difficult to read through them all. This lack of scroll lock disrupts my reading experience. Is there a way to prevent this sudden jump in the feed so I can smoothly go through my notifications? I have tried to seek technical support via phone but realized Twitter doesn't offer a hotline. My concerns go beyond what FAQs cover, and having a 1-[redacted] number for assistance would be beneficial. Due to these issues, I lost around 2,[redacted] followers out of my 10,[redacted]. Is there a way to regain them since the problem lies with Twitter's restrictions on following back? I appreciate if Twitter could address these matters comprehensively in the FAQs for transparency and provide adequate support for users facing similar challenges. Best, Dean K.

I am experiencing an issue with my Twitter account where a prompt keeps asking for my password for verification. Unfortunately, I have forgotten my password and am unable to access the connected email account due to forgetting its password as well. I have since created a new email with Gmail as I faced difficulties with my Yahoo account. Additionally, my phone number has changed, but I cannot update it on Twitter as I do not recall my password. I acknowledge that I struggle with passwords and have attempted various combinations to no avail. I can provide verification through my old phone number and email associated with the Twitter account. Any assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I've been attempting to reactivate the Twitter account (RUH_KSH) for our government hospital for several days now. While the email and phone number have been verified, I was surprised to find that the account had been suspended without any explanation. I work in the media department of the hospital, and it's crucial for hospital staff to access instructions about clinic appointments and hospital visits through this account. Additionally, visitors rely on the account for health awareness campaigns, including information about the Coronavirus. I kindly ask for your assistance in reactivating the hospital account, as it serves a significant purpose for many people. I am willing to provide any necessary information to facilitate the reactivation process. Thank you for your help.

Around two weeks ago, my Twitter account was locked, and I needed to verify it by providing a code sent to my old phone number. I forgot to update my number, which was no longer in use as I had a new one. My service provider must have deactivated the old number. This resulted in my suspension, possibly triggered by unfollowing many accounts at once to curate my timeline. I submitted an appeal two weeks ago but have not received a response. I rely on Twitter to stay connected with friends, especially during the pandemic when physical distancing is in place. I am eager to regain access to my account as it holds many memories. I am accessible via my new phone number or email for verification.

Two weeks ago, my account was locked, and I needed to verify myself by getting a code from Twitter sent to my associated number. Unfortunately, I had not updated my new number, leading to my suspension. I suspect my old number was deactivated since it was not in use for over a year. This may have happened because I unfollowed multiple accounts suddenly as I manage my follows regularly. This was to streamline my timeline with more relevant content. I appealed two weeks ago but haven't received a response. I rely on Twitter to stay connected, especially during the pandemic when physical distancing keeps us apart. I am hoping to have my account reinstated soon as it holds many memories. I can verify myself using my new phone number or email.

I am known as Milli Major. My Twitter account @MajorB2DAL got locked, and I have attempted to reset the password. However, the link provided doesn't work and keeps redirecting me. Despite informing customer support that the link is not functional, I have received the same password reset link around 8 times. When I enter my email address, it indicates that it's not recognized, despite it being the same address I've used for years without any changes. Twitter is crucial for my daily social and business activities. Being a verified user, I feel unsupported as I suspect either a hack or a technical glitch. I have exhausted all my options. Can someone assist me with this issue promptly? I have an important project approaching, and it's essential to have access to my account, which I've cultivated over a decade. Your help in resolving this matter is greatly appreciated.

Subject: Assistance Needed with Twitter Account Access I am encountering issues logging into my Twitter account @[redacted]. I have reached out to Twitter support concerning this matter and have shared the necessary ownership verification documents. I kindly request that Twitter technical support assists in resolving this login problem promptly. I have also forwarded proof of ownership documents, which include a photo file, to support my case. In my correspondence with Twitter support, I highlighted my concerns about the security of my previous email, which appears to have been compromised. I urge the technical team to review the documents provided as evidence of my ownership of the account @[redacted]. To expedite the process, I can re-send these documents via my current email, [redacted]. Unfortunately, I am unable to upload them directly through the available channels on the platform. Thank you for your attention to this matter as I am eager to restore access to my account without further delay. Sincerely, [N]