After activating my two-factor authentication verification back in September, Monday ni...

GetHuman4522077's customer service issue with Twitter from March 2020

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The issue in GetHuman4522077's own words
After activating my two-factor authentication verification back in September, Monday night I opened twitter app on my phone and out of nowhere it asked for my identification by putting in my password. That was easy so I did so. However after putting my password in it then took me to a screen where I got receive a code by via SMS, Authentication Code or Backup Code. A text message was never sent to my phone, couldn’t access my Authentication code nor use my backup code. In fact when I checked to see what was on file for my phone number nothing was in the box. The same for my email but I was able to rest my password with my email. This same email has been on file since I’ve made my Twitter account back in ****. I don’t know what else to do so Twitter Support please help!

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Twitter

Customer service issue
Reported by GetHuman4522077
Mar 25th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 12709 others
0 customers following this

Timeline

GetHuman4522077 started working on this issue
Mar 25th, 2020 3:42am