X Customer Service Issues

Archive 134

The following are issues that customers reported to GetHuman about X customer service, archive #134. It includes a selection of 20 issue(s) reported February 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
As I'm currently not logged into my account, I'm unable to access it due to not having any backup codes or a code generator app. The issue lies with not receiving any text or code via SMS on my mobile device. Despite waiting for over two minutes each time, I have not received any codes. I have never received any text messages on my mobile, and I'm using the same number for both my Twitter account registration and my account.
Reported by GetHuman-sabreale on Thursday, February 13, 2020 4:21 PM
I woke up today to find my Twitter account suspended and all my followers and followings removed. I have tried multiple ways to resolve this issue, but I am unable to delete my account either. This is the second time this has happened to me. Initially, my first account under [redacted] with the username @DARTH____TOR was suspended without any explanation, and now it seems to be completely gone. I am frustrated and confused about why this keeps happening.
Reported by GetHuman-tonyyul on Thursday, February 13, 2020 5:59 PM
My Twitter handle is @SocialistTroll. While browsing Twitter, I was prompted to verify my phone number. When I clicked on "call me," it didn't work, and now I keep getting an error message saying, "Something went wrong. You have exceeded the number of allowed attempts to verify your phone. Please try again later." It has been approximately 12 hours, and I am still unable to log in due to the same error message persisting: "You have exceeded the number of allowed attempts to verify your phone. Please try again later." I would appreciate it if this issue could be resolved.
Reported by GetHuman4357614 on Thursday, February 13, 2020 6:47 PM
I recently got suspended for a week, so I created a new account since I couldn't figure out how to go back to my original one. Now, my new account got suspended for no apparent reason, and my appeals are being ignored. I desperately need to go back to my original account as my eyesight is very poor. I'm using a magnifying glass to navigate. Please, if you could assist me, I would greatly appreciate it. Thank you!
Reported by GetHuman-annstarr on Friday, February 14, 2020 4:02 AM
My Twitter accounts keep getting locked every month, even though I follow all the rules. I am tired of having to prove that I am a human by filling out forms and verifying my phone number repeatedly. To make matters worse, my friends are not receiving notifications when I like or reply to their posts. Can someone assist me with these ongoing issues? My Twitter accounts are: @KhoshBayan, @_Mbayan, and @mhkhoshbayan.
Reported by GetHuman-mhkhosh on Friday, February 14, 2020 10:44 AM
I represent Matthew A. from the Rutgers University Foundation, a non-profit organization linked to Rutgers University. Our Twitter account, @advancerutgers, was established in November but has been suspended without clear reasons. We have not engaged in any activity such as posting, following, or messaging. All we did was create the account and update the profile. We kindly request assistance in regaining access to our account. If not possible, could you please deactivate the account for us? Due to the suspension, we are unable to deactivate it ourselves. Thank you for addressing this matter.
Reported by GetHuman4360915 on Friday, February 14, 2020 6:16 PM
I've been unable to regain access to my Twitter account due to suspicious activity. Despite numerous attempts to reset the password on my smartphone, I find myself constantly redirected between the reset and username pages. Twitter's automated email advised me to reset the password through the menu on my account, but I'm completely locked out and cannot follow these steps. I've reached out to Twitter for assistance repeatedly over the past week without any resolution. Your help would be greatly appreciated. My Twitter handle is @SwtSadiescakery.
Reported by GetHuman4361163 on Friday, February 14, 2020 7:35 PM
Hello, I have realized that my account and tweets are not appearing in searches or under hashtags. Additionally, people I tweet to are not receiving notifications. I have attempted to report this issue, but I have not received any responses. I have been trying to contact Twitter support through various channels for a week with no luck. I even tried calling the phone number listed in an article, but it was unsuccessful. I also left a review in the App Store, but it seems like I am unable to get any assistance with this issue.
Reported by GetHuman-oranjae on Saturday, February 15, 2020 1:18 AM
My Twitter account, @dallaisis, has been hacked, and the hacker changed my password, leaving me unable to access it. When attempting to reset my password, the Twitter system indicates that my cell number is linked to two accounts. I believe the old deactivated account, @isis_dalla, also has my cell number registered. I have been in contact with Twitter's support team for over 30 days to resolve this matter, but they have not provided a solution.
Reported by GetHuman-leodall on Saturday, February 15, 2020 1:38 PM
I received an email notifying me of my suspended account, citing multiple copyright infringements. In reality, my account was suspended for violating Twitter rules due to a single tweet. I did not have the opportunity to delete the tweet before being suspended. I can confirm that there are no copyright infringements on my account as I do not share or upload any copyrighted material. The image in my profile header is a common one from Google Images. If there is any copyrighted material, shouldn't I be informed and given a chance to remove it first? I kindly request a review of this matter or the reinstatement of my account so I can address the original tweet that led to the suspension.
Reported by GetHuman-jimwillb on Sunday, February 16, 2020 2:20 PM
I need urgent assistance. My Twitter account @haleyhouseman has been hacked since January. The hacker is posting fake concert/game tickets, scamming people, and causing them to send death threats to my family on Facebook. Despite multiple reports, the hacker continues to post. Although Twitter deletes the tweets, the problem persists. The hacker changed the account's password, email, and phone number, leaving me without access. Twitter deactivated and then reactivated the account, claiming the email did not match, which I cannot control as the hacker changed it. I have repeatedly sent my photo ID to prove my identity. I am receiving threats and my daily life is disrupted. This situation is escalating, and I urgently request the deletion of @haleyhouseman. I have provided all necessary identification and sincerely hope this issue can be resolved promptly.
Reported by GetHuman4374003 on Tuesday, February 18, 2020 10:42 PM
My account has been suspended for over a month now, and despite repeatedly appealing the decision and explaining the additional context surrounding the issue, they have denied my request to unsuspend the account every single time. I suspect my messages are simply being dumped in an automated bot's inbox somewhere rather than any actual person examining the issue. The post that got me suspended was an angry response to an account that was spouting bigotry at various minority groups, which is both ironic and massively unfair. And believe me, I've seen far, far worse on there. I don't know what else to do about it, I want my account back so I can follow my friends and the artists I like. It's horrible that I have to censor myself and not stand up for people being victimized online, but it's clearly something Twitter is less than interested in, depending on your social/political stance.
Reported by GetHuman4374360 on Wednesday, February 19, 2020 12:53 AM
I am having trouble changing my password and logging in. When attempting to log in, I encountered a message stating that my account has been locked due to unusual activity and that I need to change my password for security reasons. The page instructs me to start the password change process and provides a link to reset my password. After attempting to reset my password, it indicates my Twitter username @saloomeh95 and suggests that I can resolve the issue if I still have access to the Twitter mobile app by updating my email address and resetting my password. If I require further assistance, what should I do next?
Reported by GetHuman-saminbah on Friday, February 21, 2020 9:17 AM
I kindly request the immediate unsuspension of the accounts linked to Mythomedia Press and the Children Of Ankh series. These accounts have been meticulously built over twelve years. As a devoted supporter of your platform from the outset, I urge you to consider the impact of suspending these accounts associated with a series of books and a Canadian publisher. It is unfair to harm an entire company managed by a woman with M.S, her daughter, and team. If this issue persists, I will be forced to involve the media. The suspension has caused immense distress. I have M.S and experienced significant stress last night. The suspension has disrupted my work leading up to an upcoming release. The content shared on these accounts is not spam; it includes series information, quotes, interactions with the author, and the publicity team. It is essential to differentiate between spam and genuine engagement. I implore you to restore all accounts linked to the provided phone number [redacted] without further delay to prevent exacerbating my health condition. Your consideration and prompt action are greatly appreciated.
Reported by GetHuman-kcormack on Friday, February 21, 2020 5:00 PM
I purchased a PUBG Mobile account linked to a Twitter account from a seller. I changed all the Twitter account details and linked it to a new email and phone number. After a month and a half, someone hacked the Twitter account, locked me out, and changed all the information. I contacted Twitter's help center, provided proof of ownership, but received unhelpful responses. I am trying to find a way to speak with Twitter in person as losing the Twitter account means losing access to my PUBG Mobile account.
Reported by GetHuman-pubgmv on Saturday, February 22, 2020 6:18 PM
I have dedicated 12 years to developing the Children of Ankh series universe accounts with Mythomedia Press and PR, cultivating a loyal following through genuine tweets. Unfortunately, all but two of my accounts have been suspended, removing followers. This series is my passion, especially after being diagnosed with M.S. and writing 9 books despite my health challenges. I manage the accounts manually, occasionally with help from my daughter. The recent shutdown of my Mythomedia Press accounts has been devastating, as Twitter is a crucial platform for my business. Despite my efforts to comply with Twitter's guidelines, my accounts remain suspended, leading to immense frustration with their lack of support and loyalty. I have rebuilt my following once before and refuse to let this setback deter me. I urge Twitter to reconsider and reinstate all my accounts promptly. If necessary, I am prepared to seek legal assistance to resolve this issue. My health struggles make this situation even more challenging, but I am determined to fight for my universe. You can contact me through my website www.childrenofankh.com.
Reported by GetHuman-kcormack on Saturday, February 22, 2020 10:52 PM
My Twitter account, @lobasfootstool, was suspended and after appealing, Twitter Support claims I violated hateful conduct and will not be reinstating my account. I have never spread hate towards any minority groups or made threats in my tweets. As a Gay, Hispanic Immigrant supporting movements like Black Lives Matter, it makes no sense for me to spread hate against these groups. I am disappointed that Twitter did not specify which tweet violated their policy. Unlike other suspended accounts, mine does not primarily spread hate but instead shares love for artists and jokes with friends. I believe this is a mistake and hope they reconsider reinstating my account.
Reported by GetHuman-kingquac on Wednesday, February 26, 2020 7:58 PM
I use several Twitter accounts to communicate with friends, but I was mistakenly locked out for being flagged as a robot, which is not the case. I need to appeal for the unlocking of all my accounts as I lack phone numbers across them. It is crucial to me to regain access to these accounts. I kindly ask Twitter to address this matter by allowing me to use a single phone number for all my accounts.
Reported by GetHuman4406134 on Friday, February 28, 2020 12:50 PM
I reached out to Twitter a month ago regarding the suspension of my Twitter account @bloodygalore due to alleged copyright violations. The suspension email listed multiple copyright cases, but most were unrelated to my account. There was only one incident a year ago involving a video with background music. I followed the instructions to submit a DMCA counter notification, but the system kept rejecting it, claiming there were attachments when there were none. Despite separating the content, I faced difficulties sending a complete response. The tweet in question has been deleted, and being a user for 9 years, I have complied with all requirements. I am eager to regain access to my account. What are my options now? -William
Reported by GetHuman4409925 on Saturday, February 29, 2020 2:38 PM
I have had a functional Twitter email account for about 3 years. I usually log in using voice mail without any issues. While trying to set up a homepage, an old account that I haven't used in 8-10 years unexpectedly appeared on my apps page. Both Twitter accounts seem intertwined and caused confusion. I have taken steps to delete the old account icons through internal measures and ensured all information was cleared from settings as well. I have double-checked to verify that everything is removed after the app icons disappeared. I am now attempting to create a new Twitter account without any link to the old one. However, Twitter is not allowing me to proceed as it claims my phone number is incorrect, even though it is accurate.
Reported by GetHuman-ccwhitma on Sunday, March 1, 2020 1:30 AM

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