X Customer Service Issues

My Twitter account was suspended last week, and despite several appeals, I keep receiving the same response stating that the suspension will remain in place due to multiple violations of their rules. I've had this account for about 8 years, and this is the first time I've faced suspension. Twitter did not elaborate on what specific behaviors led to the suspension, such as what constitutes a spam account or why aggressive following was flagged when I rarely follow accounts on my suspended account. I've never evaded suspension before, except for participating in a fan project called a biochain where I created multiple accounts for the same purpose. Is there a way to restore my account other than submitting appeals? I'm looking for the quickest resolution possible.

My Twitter account got suspended because my profile and banner images didn't comply with Twitter's rules. They considered the content on them unsuitable, especially for minors. My profile picture was a caricature of myself with a lollipop, and the banner image showed a partially nude shot where I'm wearing a jockstrap, taken professionally. While I understand the need to remove these images, I believe a permanent suspension is too harsh. I've appealed twice, but only received automated responses about the content not meeting their guidelines. I'm willing to make the necessary changes, but I need my account reinstated since I use it professionally and have valuable contacts and messages there.

Hello, I need help logging into my account as it is currently locked. For over 12 hours, I haven't received any verification code despite numerous attempts. The message prompts me to verify my phone number, but I keep encountering an error stating, "we had a problem sending your request. please try again." Later, it mentioned that I exceeded the number of attempts. Despite following the troubleshooting guide, including password resets, I am still unable to access my account. I've even contacted customer support, but the issue remains unresolved. I assure you that I have not violated any rules. I kindly request assistance as I desperately need access to my account. Thank you for your help. My username is Flawless_Juliet.

This is my third appeal. I feel like everyone who has threatened, attacked, and harassed me has been protected. I reported a person who threatened me with no consequences. How is this fair? They broke a violation, and I’m facing permanent suspension? My profile picture was not nude; I can provide the full picture to prove that. I’ve pledged to revamp my page. It seems like there may not be a human reviewing the appeals. I was threatened, and now I’m suspended? This is not right. Due to a flawed system, trolls are winning. I use this page for business. I want to avoid court, but the bullies seem safe. I may have to involve my lawyer. I’ve endured depression and harassment. The trolls who threatened me are celebrating. It’s unjust and not right.

I have been suspended on Twitter for over 24 days now due to a violation involving a tweet about politics. I have appealed three times, but Twitter's response was, "Accordingly, your account is suspended and will not be restored." I sincerely apologize for the tweet and promise not to violate any rules in the future. This suspension has been upsetting for me as it is my first one. I am committed to following all of Twitter's rules from now on. Please, Twitter, reconsider and restore my account. I regret my actions and am truly sorry.

I am currently not active on Twitter and would like to create a new account. My existing account seems to have some issues, and I'm unsure why. I only have a landline for phone communication. I need all outdated information removed from the system so I can register with accurate details. Despite my attempts, the system is not accepting my information. Twitter does not recognize my landline number, which is my sole phone contact. It appears my name might be linked to outdated data from a previous inaccessible account. - D. Lockman

I logged out of my Twitter account and when I attempted to sign back in, I couldn't recall my password, so I initiated a password reset. I have three Twitter accounts, two from my younger years and the primary one I currently use is @Astrowrldd. During the password reset process, none of my email addresses matched my main account. When I tried to use my phone number, it indicated that there are too many accounts associated with it. I have deactivated my previous two accounts, but that didn't resolve the issue.

Hello, my name is Antonio Pittman from Kankakee, IL. Yesterday, my Twitter account got locked due to following too many people quickly, resulting in it being flagged for unusual activity. I tried to unlock it, but I no longer have access to the old school email associated with it since my graduation and the phone number connected to the account is also inaccessible as I recently changed phones. This is the second time I have experienced this issue, as my previous account "Antonio_Pitt21" was suspended for unknown reasons, preventing me from using that email address for the current account. Rebuilding my followers has been a significant effort, and I am eager to regain access to my account "Antonio[redacted]9." My new school email is [redacted], and my updated phone number is [redacted]. Thank you for your assistance in recovering my account.

Hello, my name is Antonio Pittman from Kankakee, IL. I recently encountered an issue with my account (Antonio[redacted]9) being locked out due to following too many people in a short time, which triggered "Unusual or suspicious activity" alerts. Unfortunately, I no longer have access to the previous email linked to my account as it was a high school email that was deactivated after graduation. I also have a new phone and phone number, so I am unable to receive a code to unlock my account. I used my school email because my personal email was linked to a prior account (Antonio_Pitt21) that I lost. This is the second account I've lost in 3 years, and I am eager to regain access to my old account as I have put in a lot of effort to build my following. My contact information is Email: [redacted], Phone: [redacted].

My account was locked because it seems like I wasn't 13 when I created it, but now I'm almost 22 years old. This was more than 9 years ago, and I don't remember having Twitter for that long. I find it unfair that my account was locked and deleted over this issue, especially when other social media platforms allow users to update their birth year easily. My birth year was only off by 1 year, and I rarely use the account anyway. It's frustrating that I can't simply update this information. I am well above the required age, and making a new account is not a solution, as it would require creating a new email as well.

My account @catawu has been locked due to an unspecified reason. I am willing to delete the tweet in question to regain access, but I am unable to get into my account. I have attempted to seek help through the support page, but I never receive a code on my phone or an email confirming my support ticket submission. The correct email is on file as I receive notifications when logging in from a different device; however, I still cannot access my account without the necessary code.

Good afternoon, I am Kim Consular from the Philippines. I've been attempting to access my old Twitter account to remove a picture that led to bullying at my workplace. Unfortunately, I no longer have access to the email linked to my account. Although I recall my username, I can't remember the password or the email on file. I am willing to provide documentation to verify my ownership of the account. I urgently need your assistance as I have been a target of bullying, which has had a severe impact on me. Username: i_amkimmorgan

Hello, I'm the hundredth person frustrated with Twitter and Google for leading me to dead ends. As a helicopter mom, I inadvertently locked my son out of his account while setting up parental controls. Despite the error message claiming he's under 13, I can vouch that he's older. I'm eager for a resolution from someone knowledgeable. If you truly represent Twitter, then I apologize for my previous comments. Impersonation is rampant, making it hard to trust online. You can reach me at [redacted]. Please restore access to my son's account, "Azazel TSA." Thank you for understanding. Apologies for any brashness; my Navajo heritage might be a factor. Wishing for a prompt solution.

I was recently suspended for allegedly violating hate conduct policies after standing up against racism from a friend group who attacked me. My intention was to defend myself, not to promote hate. The friend group mass reported me, but I have multiple witnesses corroborating my side of the story. I value my account and have worked hard on it. Please reconsider and unsuspend my account. The incident occurred after I shared my achievement of reaching 4.5k subscribers.

I recently had trouble accessing my Twitter account, tayelor_s, as I forgot my password but managed to log in after a while. I mistakenly removed my phone number for authentication and now I'm locked out due to the two-factor authentication request, which I never set up. I seek Twitter's assistance to bypass this extra security so I can regain access to my account. I can provide various forms of verification to prove the account belongs to me.

I've been using an old account my friend created in [redacted] actively for about three years. Today, I updated some information, including changing my birthdate. This caused my account to lock because the system detected that I was under 13 at the time the account was created, although the person who made it was 13. Altering the birth year has made it impossible for me to access my Twitter account, and I am worried about losing all my data.

I attempted to correct my birth year from [redacted] to [redacted] due to an error. However, upon changing it, my account got locked because they required users to be at least 13 years old. I am 15, so this restriction does not apply to me. I followed the instructions to unlock my account by submitting a photo of my permit, but they claimed it was unreadable, even though it was clearly legible. I don't want to create a new account, so I'm hoping to regain access to my current one.

Hello, a while back, we created a Twitter account with the handle @UCFarboretum. Unfortunately, we lost access to that account and had to create @UCF_Arboretum instead. I'm reaching out to seek assistance in deleting the @UCFarboretum account so we can use that tag without the underscore. We actively use our current account daily, but the previous one (@UCFarboretum) that is now inactive and inaccessible is no longer in use. Is it feasible to deactivate that old account?

Yesterday, I was attempting to update my profile by changing my name, picture, and birthday on Twitter. While inputting my birthday, I mistakenly entered [redacted], resulting in my account being locked. Despite being aware of Twitter's policy requiring users to be at least 13 years old to open an account, I was indeed 13 with my mother's supervision when I created my account in [redacted]. I would greatly appreciate it if my Twitter account could be reinstated. Thank you.

I recently upgraded my phone and encountered a problem logging into my Twitter account due to forgetting my password. Unfortunately, the reset process appears to require my old password, and my email and phone number are no longer linked to the account to facilitate the reset. The instructions suggest I am already logged in on the app, even though I am not on either my old or new phone. I have a long history with this account and prefer not to create a new one. Kindly send a password reset link to my personal email at [redacted] that does not necessitate me being logged in.