X Customer Service Issues

Archive 129

The following are issues that customers reported to GetHuman about X customer service, archive #129. It includes a selection of 20 issue(s) reported January 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Your terms of service prohibit users from utilizing multiple accounts to spam or harass others, but the reporting feature lacks an option to report instances where one person is using multiple accounts to harass targeted individuals. The current system only allows reporting of single accounts or up to 5 tweets without additional context, making it challenging to address this type of abuse effectively. I possess the account handles and screenshots clearly showing this behavior on threads, but I am unable to report this through the existing mechanisms. Despite individual tweets not always being extreme, the ongoing harassment from numerous accounts is the primary concern. Is there a way for me to provide these details to a human reviewer? This repeated misconduct undoubtedly violates the terms of service, and I am seeking assistance in addressing this issue. Any help in this matter would be greatly appreciated.
Reported by GetHuman4238079 on samedi 11 janvier 2020 22:57
I mistakenly input the wrong birth year on Twitter, causing my account to indicate that I was under 13 when it was created, even though I am currently 18. As a result, Twitter locked my account. After contacting their support via email multiple times and providing my ID as requested, they were unable to resolve the issue. Despite not recalling my exact username and facing difficulty with my associated email due to the account being locked, I have been attempting to unlock my account for over a month with no response from Twitter support. It seems like there might be a need for better training within their support team.
Reported by GetHuman4238569 on dimanche 12 janvier 2020 01:54
Hello, I suspect my account has been compromised as it was deactivated, and I have been unable to reactivate it despite multiple attempts with the correct credentials. My username is @Unejardin and my email is [redacted] I have reached out to Twitter's support multiple times, but they are unable to link my email to my username. I fear that something may have gone wrong during the deactivation process as I am nearing 30 days of inactivity. I have tried various methods such as logging in from different devices and contacting support without success. I kindly request assistance in restoring my account. Thank you, Kalina
Reported by GetHuman-kalinal on dimanche 12 janvier 2020 09:54
I have reported an issue to Twitter, but they are asking for $20-$45 to speak to an agent who may help. It is unfair for a victim of harassment to be charged to address a profile attacking them. I am seeking legal advice for potential court action against Twitter for allowing continued bullying and charging victims to resolve such issues. Social media platforms, including Twitter, have a duty of care to their users and are responsible for online safety. Charging victims of harassment contradicts communication conduct rules. After reporting, Twitter often states that the reporter hasn't indicated what action to take, but it's clear that the offending profile should be deleted to address harassment and bullying. This issue will not be ignored, and any court will likely find Twitter in violation of anti-harassment and anti-bullying agreements.
Reported by GetHuman-daithi on dimanche 12 janvier 2020 23:19
Hello, I am concerned about the explicit content appearing on my Twitter feed. I have not searched for this type of content, yet it keeps showing up. I have reported the accounts, but the reporting feature does not address explicit material directly. I believe X-rated accounts should require approval before appearing in feeds. The graphic nature of the content I come across is disturbing. I joined Twitter for positive posts and am now considering leaving due to this issue. It may be beneficial if sexually explicit content only appeared in feeds if the account is followed by the user. Thank you.
Reported by GetHuman-marymacy on lundi 13 janvier 2020 22:37
Hello, I recently updated my birthday on my Twitter account because I noticed an error from when I first joined. Unfortunately, this triggered an automatic lockout due to age violation. I have submitted my identification through the provided form, but I received an email warning about the potential loss of my account. Losing (@emilyfulcher_) after having it for 8 years would disconnect me from numerous contacts and interactions. Is there a way to unlock my account with the correct birthdate to prevent its removal? I would appreciate any assistance, as I acknowledge my mistake and hope to avoid losing my account. Thank you, Emily F. (@emilyfulcher_)
Reported by GetHuman4249077 on mardi 14 janvier 2020 13:39
My Twitter account got locked due to a Tweet discussing the suicide gender paradox, addressing issues of toxic masculinity and male suicide rates. This tweet sparked backlash from men who felt offended by the term "toxic masculinity". Despite reporting and blocking accounts that harassed me, my account got locked under the false claim of violating rules against hateful conduct. I seek help to restore my account as I believe I am being unfairly silenced and bullied, a common issue faced by women on the platform when discussing sensitive topics like mental health and gender norms.
Reported by GetHuman-nimuyvon on mardi 14 janvier 2020 15:38
I previously served as the principal at Blacksmith Public School in Toronto, Canada. Approximately a year and a half ago, I transitioned to Bloordale Middle School and attempted to link our new school's Twitter account (@Bloordalems) to my current work email ([redacted]). Despite this, I encountered issues as my old email address linked to the previous school's Twitter account (@BlacksmithTDSB), preventing the connection due to an unresolved password matter. Since the password and telephone authentication for the @BlacksmithTDSB account were altered over a year ago, neither the current Blacksmith principal (Denese Brown) nor I can recall the password. This inactive account must be deactivated to ensure I can regain control of my email and successfully link it to our new school's Twitter account. Although I have attempted the recommended account deactivation steps, the process requires a password reset that I have not received via email. I kindly request assistance in resolving this issue promptly. Please contact me at [redacted] or reach me on my cell at [redacted]. Thank you for your attention to this matter.
Reported by GetHuman4251208 on mardi 14 janvier 2020 21:07
My account is currently locked due to not meeting the minimum age requirement when it was created. I mistakenly entered the wrong date of birth, but I am actually 31 years old with a birthdate of September 27, [redacted]. My Twitter, SoundCloud, and email accounts are joint accounts with my friend Alex Williams. We have individual user accounts on Twitter which are @fruity_williams for Alex and @IAmChrisThunder for me. We have included both our names in the bio of the joint account on Twitter. I am eager to resolve this issue promptly, so please reach out to assist me in regaining access to my account. Sincerely, Chris J. Hogg (AKA Chris Thunder) from Wrestling Aus Style.
Reported by GetHuman4253064 on mercredi 15 janvier 2020 11:32
Hello, I am Bea Arreola, and my account (@bearreola) got locked due to an age restriction issue. I mistakenly changed my birth year when I was half asleep. Despite this error, I'm actually over 18, born on August 27, [redacted], making me eligible to use Twitter. Please reconsider unlocking my account as I meet the age requirement now. I want to clarify that my account was created by my sister a year before I started using it. Although I understand the age policy, I kindly ask for a reconsideration on the account lock. I can correct the birth year, and there are valuable memories on my account that I don't want to lose. Thank you and have a great day.
Reported by GetHuman4252393 on mercredi 15 janvier 2020 15:47
Dear Supervisors, I am Ward Haidar, the executive manager of Ward Book House Twitter account (@Darwardsy). This is the second time I have encountered this issue. I have been actively promoting our literary books and authors on Twitter in the past two weeks, gaining new followers and receiving positive feedback. It's crucial for us to preserve this account as it's linked on various platforms. Despite following all rules, my account was locked today without any valid reason. When trying to verify using my phone number, I encountered a technical error preventing me from receiving the verification code. I have not received any emails or alternative verification options. My phone number is [redacted][redacted] under MAXIS network in Malaysia. I am eager for a quick resolution and open to email verification or any necessary steps to resolve this matter promptly. Best regards, Ward
Reported by GetHuman-wardbook on jeudi 16 janvier 2020 06:06
Just over a year ago, I was suspended from Twitter. My account, which was 10 years old with over 17.5k followers, was essential for promoting my work and local activities. Despite reaching out to Twitter multiple times about being harassed, threatened, and mass reported, the situation escalated on December 28, [redacted], when a notorious group targeted me after harassing my friends. Even though Twitter acknowledged their abusive behavior towards me, they only made them delete their comments without further consequences. My appeal has been pending since then, preventing me from submitting any new appeals. It is crucial for me to regain access to my account.
Reported by GetHuman4258659 on jeudi 16 janvier 2020 18:23
My account was suspended on Thursday, January 16th because I mistakenly used a word that violated the rules. I used the word "kill" as a friendly joke a couple of years ago without realizing it was an issue. I have submitted an appeal to Twitter, but have not received any feedback yet. I need my suspension lifted quickly and cannot wait days for a response.
Reported by GetHuman4260717 on vendredi 17 janvier 2020 05:31
Hello, Twitter Community, I would like to clarify that my cousin created my Twitter account for me in the past to introduce me to the platform. At the time I was one year underage, but I was not involved in the account setup. Regarding the discrepancy in birthdates between my ID and Twitter profile, my actual birthdate is close to midnight on August 17, [redacted]. While my official documents show August 16, I celebrate my birthday on the 17th. I admit my mistake and apologize for any confusion caused. I value honesty in representing my personal information digitally, and upon noticing the error, I promptly corrected my Twitter birthday. I sincerely ask for your understanding and request the reinstatement of my account. This account holds sentimental value, preserving memories I cherish and wish to keep for the future. Thank you for your consideration. Best regards, Kurt James B.
Reported by GetHuman-kbornsqu on vendredi 17 janvier 2020 07:59
Hello, I'm reaching out regarding my account @str8bank that was suspended today due to "hateful conduct." I want to explain the situation that led to this suspension. During a heated exchange, a user accused me of being a pedophile, prompting me to respond defensively with profanity. While both sets of tweets were reported, only my account was suspended, despite never having violated Twitter's terms in the past. Twitter is not just a social platform for me; it is crucial to my livelihood as it is my sole source of income through promotions and ads. I am a single parent, and losing my account has thrown me into a state of uncertainty about how I will provide for myself and my child. I humbly request the reinstatement of my account as this suspension has deeply affected me both financially and emotionally. I have already submitted an appeal: Case# [redacted]. Please reconsider my situation and give me the opportunity to continue using my account @str8bank. Thank you.
Reported by GetHuman4265142 on samedi 18 janvier 2020 13:37
My account was recently locked due to limited activity for up to twelve hours. I made a strong statement in response to a man who has committed awful crimes, but I believe he deserves to face the consequences of his actions. I didn't target anyone directly on Twitter, but the suspension still occurred. I find this situation frustrating and hope it can be resolved.
Reported by GetHuman4269553 on dimanche 19 janvier 2020 21:57
I cannot remember the password to my old Twitter account and no longer have access to the email for password recovery. I've attempted to contact Twitter to regain access, but for privacy reasons, they are unable to assist. The account has been inactive for over 6 years. I would like the account to be deleted as there is content on it that no longer reflects who I am today. My current account still reflects me accurately. The old account has content I no longer wish to be associated with, and I would appreciate it being removed from the internet. I am not seeking access but rather requesting for the account to be permanently deleted.
Reported by GetHuman-deymonaz on lundi 20 janvier 2020 03:40
I believe my Twitter account has been compromised as someone has posted a Tweet that violates Twitter rules using my account. I have contacted Twitter today regarding a post dated June 23, [redacted], but reported today, January 20, [redacted]. The post includes a vile message paired with my current profile picture featuring a Christmas logo that I only added in December [redacted]. My previous profile picture from June [redacted] did not have the Christmas logo. I am certain I did not send or approve of this tweet, and it contains references I am unfamiliar with. While I do engage in sarcasm and humor on Twitter, I would not post something like this. I have faced harassment from individuals with the MAGA tag in the past, but I always block them. Lately, I feel targeted by someone on Twitter due to my opinions. I urge you to investigate this incident, as it appears to be part of a larger issue of targeting users who do not support President Trump on Twitter. I appreciate any assistance you can provide, as I suspect my account has been compromised by someone with malicious intent. Thank you for your attention to this matter. Sincerely, Helen B.
Reported by GetHuman-poetimac on lundi 20 janvier 2020 14:05
My Twitter account, @Silver_Turbo, got permanently suspended over a comment related to violence in a video game. I don't believe my remark should violate Twitter's rules since it was about a fictional character in a game where violence is central. The suspension feels unfair because my comment didn't target real individuals or any protected groups like religion or ethnicity. I am requesting Twitter to reinstate my account without affecting my followers or tweets.
Reported by GetHuman-jaycoxda on lundi 20 janvier 2020 20:49
I recently received a message from Twitter asking me to change my password due to suspicious activity and they sent the verification code to an old email I made over a decade ago, which I can no longer access. I tried changing my password while still logged in on my Samsung Android phone but couldn't proceed due to the verification code issue. I have over 3k followers and share positive foodie posts, so I really want to regain access to my account. Can you please assist me in unlocking my Twitter account so I can update it with a new email address? Thank you for any help you can provide.
Reported by GetHuman4273348 on lundi 20 janvier 2020 22:54

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