X Customer Service Issues

Archive 127

The following are issues that customers reported to GetHuman about X customer service, archive #127. It includes a selection of 20 issue(s) reported January 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking assistance to recover my Twitter account as all my attempts to appeal for reinstatement have been unsuccessful. Despite multiple tries and even contacting Twitter support, I continue to face a permanent suspension. I unfortunately fell victim to a scam by a hacker I paid to help retrieve my account. I am at a loss for what steps to take next. I have a significant following on the platform and losing access is distressing. I understand my error in sending a defensive yet inappropriate tweet, but wish Twitter offered more warnings before suspending accounts. The lack of flexibility in their policies, except regarding adult content, is frustrating and contributes to many users finding the platform's rules overly stringent.
Reported by GetHuman4068155 on Saturday, January 4, 2020 12:56 AM
My Twitter account, "realDeepDesai," was suspended after tweeting at Mark Hamill and using inappropriate language. The tweet violated Twitter's rules on hateful conduct. I want to clarify that my intention was not to discriminate; it was directed at Mark Hamill for his role in the new Star Wars movie. Although I see now how it could be interpreted negatively, I assure you it was not meant in a hateful way. I have reviewed Twitter's policies and understand my mistake. As a journalism student, Twitter is crucial for my studies. I sincerely apologize for the tweet and request a second chance. I am willing to remove the offending post and commit to following the rules going forward.
Reported by GetHuman4201782 on Saturday, January 4, 2020 9:19 PM
Yesterday, many supporters, like myself, participated in the trending tag #ViewersChoiceAsim to support a contestant on a game show. The tweet reached 6 million tweets, setting a record in India. Unfortunately, supporters of another contestant started a tag #WinningSid to counter us. They even attempted to spam our tag with similar words like #ViewersChoicAsim, causing our trend to slow down, fluctuate, and eventually drop out of the trending list. I urge for an official statement regarding the actual number of tweets to validate our efforts and prevent misinformation from the opposing side. It is crucial to rectify this situation promptly to uphold fairness. Please help us by addressing this issue and reinstating the correct tweet count accurately. Your assistance in bringing clarity to this matter is greatly appreciated. Thank you.
Reported by GetHuman-ahujasou on Sunday, January 5, 2020 8:32 AM
Hello, I am the owner of the Twitter account @odetothegirl and I am appealing the suspension of my account. The tweet in question was meant as a harmless joke directed at my close friend @odetotheboys, with whom I share inside humor. Although it may appear as an insult to an outside observer, its intention was not malicious. I never engage in harassment, bullying, or harm on this platform. I understand that my mistake led to the current situation, and I have appealed twice and contacted Twitter support without success. I am aware that other accounts on Twitter engage in hateful behavior without consequences, whereas my situation involved a harmless joke with a friend. This feels unjust, and I am hopeful that Twitter will reconsider and reinstate my account. Losing my account means losing connections and memories that are important to me. This holds emotional significance, and I am determined to advocate for the reinstatement of my account. Thank you for your attention, and have a pleasant day.
Reported by GetHuman-lovinano on Sunday, January 5, 2020 8:57 AM
My account was locked after correcting my birth date from [redacted] to [redacted] on Twitter. The age discrepancy led to the lockout since I didn't meet the minimum age requirement when signing up with @ericaforcier. I tried to verify my age with my school ID as I am only 15, but Twitter requested a government-issued ID or birth certificate. My parents advised against sending a birth certificate, and I don't have a driver's license. I'm frustrated as there seems to be no way to regain access. In the meantime, I created a backup account. Any help in unlocking my original account would be greatly appreciated.
Reported by GetHuman4205136 on Sunday, January 5, 2020 6:39 PM
I have been locked out of my Twitter account for over 3-4 days. I uninstalled the app due to phone storage issues and can't remember my password upon reinstalling it. I had only linked my old T-Mobile number for verification, and now that I have switched carriers, I cannot receive the verification code. The email associated with the account is an inactive school email, making it impossible to retrieve any reset emails. If Twitter could assist by sending the verification to my number or requesting ID proof, I could regain access. Losing access to my account with my pictures is not ideal, so I hope to resolve this without starting a new account. I appreciate your prompt attention to this matter. Thank you, H. Al-Hajebi
Reported by GetHuman-hajer on Monday, January 6, 2020 5:00 AM
Hello, I am Brandon Whelan, an emerging sports agent specializing in professional baseball players. I apologize for reaching out at this late hour due to my busy schedule. I'm contacting you regarding my client, Anthony Maldonado, a talented pitching prospect with the Miami Marlins. He wishes to be "verified" on Twitter, and as his representative, I'm seeking guidance on the verification process. Seeing verified profiles for athletes inspires young professionals like Anthony to aspire for recognition. This minor step holds significance for them in the competitive sporting world. Establishing this verification will demonstrate my ability to provide results promptly to my clients. I hope to establish a positive connection with your company for future athlete representation and verifications. Thank you for your attention. Regards, Brandon Whelan.
Reported by GetHuman4213372 on Tuesday, January 7, 2020 4:12 AM
I am experiencing issues with my Twitter accounts. Both of them, 'soalasmari' and 'asmrinet,' have been disabled without any explanation. I am unable to verify my phone number, and after reaching out to Twitter support, I have not received any response. This situation feels unjust and hostile. Please provide me with a reason for the account suspension and let me know what steps I need to take to verify my identity. I am willing to provide necessary documents like a passport, ID, or driver's license if needed. It is frustrating to see accounts associated with ISIS and bots continue while mine, which are genuine, are blocked. I hope to receive a response from Twitter soon to understand why my accounts were disabled and to have them reinstated.
Reported by GetHuman-mycerta on Tuesday, January 7, 2020 5:15 AM
I recently got blocked by Twitter for the second time today, and I'm feeling really upset about it. My first suspension was for 12 days because of a tweet regarding Russell Westbrook and the mistreatment by Colin Cowherd. This time, Twitter suspended me for seven days after I tweeted about the NFL not hiring black head coaches and referred to Ryan Clark as an Uncle Tom. I find it unfair that I'm being penalized when Donald Trump can continuously tweet criticizing various individuals, including President Obama, without getting blocked. I would like to request for my Twitter account to be unblocked. Donald Trump seems to never face repercussions for his numerous tweets, so why should I? My name is Gordon Curvey, and you can reach me at [redacted] or via email at [redacted]
Reported by GetHuman-gcurvey on Tuesday, January 7, 2020 6:09 PM
Greetings, I am facing a significant issue with my account, gleichhalb9. Recently, I was logged out on all devices, and my account has been locked. To regain access, I need to verify my phone number. However, I no longer have access to the old phone number as I lost my phone and got a new one without updating the information on my account. Despite this, I can confirm that gleichhalb9 is indeed my account as I have all the necessary details. In summary: - I am logged out of gleichhalb9 on all devices. - The account is locked due to "suspicious activity," which confuses me as I have not engaged in any improper actions. - Verification is required with the old phone number, which I cannot access due to losing my phone and the number. - Changing the phone number necessitates being logged into the account, a process hindered by the need to verify with the old number.
Reported by GetHuman-simika on Tuesday, January 7, 2020 11:49 PM
I was suspended for a comment I made about "IOC needing to smarten up." It should not be interpreted as promoting suicide. I value mental health and would never promote harm. I find it unfair given the content on Twitter not being moderated the same way. Please reinstate my account promptly. Thank you.
Reported by GetHuman4218507 on Wednesday, January 8, 2020 12:53 AM
Hello everyone, I hope you're all doing well. I am currently facing an issue with my Twitter account and could use some advice on how to resolve it. Recently, I unintentionally posted a tweet that was flagged as inappropriate and resulted in my account being locked. I promptly followed Twitter's instructions to either appeal the decision or delete the tweet. Despite my efforts to address the situation promptly, my account remains inaccessible. I have tried to follow up on the appeal through the Twitter app, as suggested, but to no avail. The appeal process seems to be stuck, and I am unsure how to proceed further. Missing out on the latest discussions and trends is quite frustrating, and I would appreciate any guidance on how to regain access to my account. Thank you all for your help and support during this challenging time. Best regards, @lilsh3sh
Reported by GetHuman4219055 on Wednesday, January 8, 2020 4:13 AM
Hello Twitter community, I find myself locked out of my Twitter account and I'm unsure how to unlock it. Here's what happened: I, a female user, made a lighthearted tweet "females, first" to a user who is now suspended. Unfortunately, he deemed it sexist and reported it. Twitter informed me that the tweet violated their rules and advised me to either appeal or delete it if I believed it was a misunderstanding. The user who reported me was actually a bully and had his account suspended, but I remained locked out. After receiving an email stating I needed to take action to regain access, I promptly appealed through the Twitter app, expecting a swift resolution. However, weeks went by in [redacted] with the appeal still pending. Feeling frustrated by missing out on interactions, I eventually decided to retract the appeal on Christmas Eve to avoid a tarnished record. Despite Twitter providing a link in the initial email to cancel the appeal, repeated attempts to do so through various methods were unsuccessful. I am reaching out for assistance to receive a new cancellation link and regain access to my account. Thank you for your understanding. Twitter handle: @lilsh3sh Twitter name: Shesh Name: Shego Estest Email Address: [redacted] Phone Number: unavailable
Reported by GetHuman4219055 on Wednesday, January 8, 2020 4:17 AM
I had my Twitter account suspended a couple of months ago. I appealed the suspension when it happened, but was told I had violated the Twitter Rules. Despite not believing I had broken any rules, I created a new account. Recently, a friend informed me I could appeal the suspension months after the fact. I submitted an appeal form and received an email from Twitter support stating that my old account isn't in violation and is just locked. To unlock it, I needed to log in and follow the account owner confirmation instructions. However, I haven't been receiving the verification email after multiple attempts. I checked all folders, attempted to change the linked email address, and tried at various times to no avail. How can I ensure I receive the email to unlock my account?
Reported by GetHuman4219728 on Wednesday, January 8, 2020 9:33 AM
Hello, I'm experiencing issues with my Twitter account that are negatively impacting my professional presence. Whenever I try to log in with my personal information, it keeps redirecting me to an account belonging to someone named plunge_ione, who has been suspended. Despite not knowing this individual, my sign-in details seem to be linked to his account. I've been unable to access my own account and make changes. Apparently, my phone number is associated with two accounts, which could be due to the phone being reconditioned. I'm considering deleting my account as a solution, as I'd rather not have one than maintain a stagnant profile. Unfortunately, I haven't received assistance from Twitter support, and I'm struggling to find a UK contact number for further help. Any assistance would be greatly appreciated.
Reported by GetHuman-floandre on Wednesday, January 8, 2020 11:26 AM
I recently discovered a Twitter account created in [redacted] under my name, Andrea Isaacs, without my knowledge or consent. It displays my old home phone number, which is listed as my WhatsApp contact (I do not have WhatsApp), along with my name and a picture of two bears. A friend I haven't spoken to in a long time received a tweet from this account with an unpleasant comment, although the account seems to be locked. Despite my efforts to find it through Google, I could not locate it. The account shows no activity but has one follower. This situation has left me quite shocked and concerned. If necessary, I can provide a screenshot from another email address. Any advice on how to address this would be greatly appreciated.
Reported by GetHuman4223173 on Wednesday, January 8, 2020 9:39 PM
I am experiencing issues with accessing my road safety Twitter site under the handle Trevor8Hobbs. I am unable to log in due to forgetting my old password and email address. I believe I may have used the following now defunct email addresses for verification: [redacted], [redacted], [redacted], or [redacted] which were associated with the old service provider Linknet in Mullumbimby NSW, Australia. I also have a Facebook account under trevor.hobbs.35 for verification purposes. I would like to update my Twitter email to [redacted] and change the password on my laptop as Twitter is only accessed from there, not mobile. I kindly request verification of my identity for my site which has been active since [redacted]. Your help is greatly appreciated. Thank you, Trevor Hobbs - [redacted] - Twitter: Trevor8Hobbs
Reported by GetHuman-trevjhob on Thursday, January 9, 2020 4:16 AM
I am currently locked out of my account and have contacted Twitter multiple times via email without receiving helpful responses. I am certain of my password and twitter handle, but repeated login attempts prompt me to reset the password, which I am unable to do since I am not signed in on any device. I need assistance regaining access to my account. Thank you for your attention. Best regards, @gwottraploard
Reported by GetHuman-isaac_lo on Thursday, January 9, 2020 6:59 AM
I recently lost access to my original account because I would have been underage when creating it. When I made the account back in January [redacted], I was 12 years old, turning 13 in May of the same year. With the help of my mom, I got parental consent to create a Twitter account, which I have had for 10 years. This account holds sentimental value to me as I built a small network and cherish it in my own way. I'm aware of the policy regarding underage users, but I am hopeful to regain access, if only to retrieve some photos. Losing access to the account feels like losing 10 years of memories in an instant.
Reported by GetHuman4225109 on Thursday, January 9, 2020 9:11 AM
I own the Twitter account @unicornkhun. Last night, my account was logged out and mistakenly restricted. I can still access my registered email to click the reactivate account link sent to my email. However, Twitter is asking for an OTP that was sent to the old phone number I no longer use. I need help to regain access to my account. I am willing to provide a photo of myself holding my ID card, similar to the process on Instagram for hacked accounts.
Reported by GetHuman4225112 on Thursday, January 9, 2020 9:12 AM

Help me with my X issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!