X Customer Service Issues

Archive 125

The following are issues that customers reported to GetHuman about X customer service, archive #125. It includes a selection of 20 issue(s) reported December 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have an account that I set up four years ago. I remember the username and password, but back then, I didn't have an email to verify my account, so I used a fake, random email address. I can't recall the exact combination of characters I used for the fake email. Twitter requires me to verify the email address to log in. I really need to access my account as it holds all my important memories. Your assistance in identifying the fake email I used would be greatly appreciated.
Reported by GetHuman-pastelsk on venerdì 27 dicembre 2019 19:04
I would like to address a situation regarding the incorrect account closure on Twitter. I reported an impersonating account run by an ex-friend, and while the fraudulent account @31fergiejenkins remains active, our legitimate account @fergiejenkins31 was mistakenly shut down. This account is essential for our charity work through the sales of memorabilia. Kindly restore our original account @fergiejenkins31 promptly, including all followers, and ensure its verification as our foundation page. Our new Twitter handle is @fergieajenkins, which also requires verification as the official page of Ferguson Jenkins, the Hall of Fame pitcher. I have included a letter from a foundation board member regarding the confusion. Your immediate attention to rectifying this issue is greatly appreciated. For further communication, please contact me at +[redacted]5. I oversee his affairs and am represented by Jennifer Masuda from Octagon. Thank you, Kathryn U.
Reported by GetHuman-fergieje on venerdì 27 dicembre 2019 22:27
I created a Twitter account on my desktop about two weeks ago. Upon signing up, my account got suspended and requested me to verify my phone number. However, when I tried to enter my number, I received a message saying, "Due to technical issues..." I've attempted to contact support through the help page but haven't received any response yet. I'm hoping to find a phone number for Twitter support here so that someone can assist me. The username of the account is @DzRapide, which is a business account and not my personal one. I'm looking for a resolution to this issue or to be contacted via email for further assistance. Thank you and have a great day!
Reported by GetHuman-rapidesh on sabato 28 dicembre 2019 00:36
My account got suspended, and I believe it was done in error. I've attempted to verify my number, the only option provided by Twitter, but I keep receiving a technical error message. This issue seems to be with Twitter, not my account. Please unlock my account as it holds essential information for me. I'm a 17-year-old trying to live my life and can't bear to lose access to my account. Thank you.
Reported by GetHuman-syazbry on sabato 28 dicembre 2019 02:58
I would appreciate some assistance for a friend who is concerned about a recent issue. While searching for a tweet, my friend noticed that her retweets and likes for her favorite artists seemed to have disappeared from their timelines. Although a few likes remain, many are missing. We are unsure if there may be an issue with her account. Please advise on how this situation can be resolved. Thank you for your attention to this matter.
Reported by GetHuman-floralie on sabato 28 dicembre 2019 03:15
I'm currently locked out of my account for security purposes. However, when I try to log in, I'm unable to proceed due to the password change requirement. To complicate matters, I removed my phone number and email from my account settings previously, making it impossible for others to reach out to me through the account. Despite my attempts to reset the password using the provided link, I'm stuck in a loop where re-entering my username just brings me back to the same password change request screen. Resolving this issue is proving to be challenging, as I'm unable to successfully change my password.
Reported by GetHuman-brawes on sabato 28 dicembre 2019 04:19
My account got locked on November 22, [redacted] due to the age limit restriction. I provided Twitter with both my birth certificate and driver's license to prove I am above 13 when I created the account. After waiting for a month without any updates from Twitter Support, I attempted to log in to check if my account was unlocked, but no luck. Trying to reset my password using my username, email, and phone number did not help as my account could not be located. This has been frustrating as I have waited for over a month now, and it seems like Twitter may have deleted my account without my consent. I need assistance resolving this issue because although Twitter advised me to be patient, I am unsure when this waiting period will end.
Reported by GetHuman-kcnavarr on sabato 28 dicembre 2019 08:59
There is a private Twitter account under the name TheGrahamNash** that appears to be involved in scam activities. This account displays poor grammar and lacks knowledge of technical aspects related to music production, which is unusual for a professional songwriter like Graham Nash. Moreover, the user copies text from the internet and refuses to provide a simple verification from their official account. They also claim to have a briefcase full of assets that they want to send to avoid being blackmailed by their wife, which seems highly suspicious. Be cautious of engaging with such accounts as there are red flags indicating deceptive behavior.
Reported by GetHuman4163897 on sabato 28 dicembre 2019 10:43
My account was suspended for hours. I couldn’t log in on time. I tried everything that was suggested to fix the issue, but still no luck. Today, I still have no access and want this problem resolved. When I managed to submit an appeal, I mistakenly tried to delete the reply, which led me back to the beginning with no solution. I need assistance to resolve this matter. I prefer not to use an alternate email or phone number, but if necessary, I will provide additional contact information to start the appeal process again. Your help is greatly appreciated.
Reported by GetHuman4165064 on sabato 28 dicembre 2019 16:48
I mistakenly entered my birth year as [redacted] instead of [redacted], leading to the suspension of my account due to age restrictions. I submitted an appeal using my driver's permit without a photo since I lack a driver's license or passport. Unfortunately, I received an email stating they couldn't confirm my ownership, refusing further assistance to access my account. I am seeking complete reinstatement of my account access and correction of my birth year to [redacted].
Reported by GetHuman-mlcreati on sabato 28 dicembre 2019 23:14
I forgot the password to my Twitter account. When I attempt to reset the password, I receive a message saying that the attached email is not associated with the account. However, I have proof that it was because I have emails from Twitter support in October regarding a different issue. I have not changed the email, so I am concerned that my account may have been hacked. Unfortunately, using the provided links and bots has not been successful in helping me regain access to my account and reset the password. The Twitter handle is @themakeupmomma, and the email associated with it is [redacted]
Reported by GetHuman4167062 on domenica 29 dicembre 2019 00:57
I recently updated my birthdate on Twitter and my account got locked. Even though I am 19 years old, Twitter mistakenly flagged me as underage. Despite my attempts to verify my age by submitting my ID photo, the link provided seems to not work, leaving me unable to prove my actual age. I have a screenshot showing that Twitter locked my account, and despite my efforts, I have not been able to regain access. I am seeking assistance in resolving this issue promptly as I simply want to regain access to my account.
Reported by GetHuman-hfzzuki on domenica 29 dicembre 2019 04:11
I am experiencing harassment in real life due to someone's desire to acquire my Twitter handle. This individual has been sending food deliveries to my home with the intention of bothering me. Furthermore, they have obtained the addresses of some of my family members and have begun sending deliveries to them across multiple cities in two states. Despite being in my 40s, this behavior is incredibly immature, and involving my family adds to the distress. Following these incidents, I received a text message from a spoofed number asking me to surrender my Twitter account. Additionally, they claimed to have posted my phone number on inappropriate websites. I have filed a police report, but their assistance has been limited. My goal is to prevent anyone else from claiming my handle if I ever deactivate my account. I believe if I have the assurance from Twitter that this is not possible, it may deter the harasser. I am reaching out for guidance on how to proceed with this situation.
Reported by GetHuman4167619 on domenica 29 dicembre 2019 04:40
Good morning, I am a UMASS Lowell MBA student working on my Capstone course. As part of our project, we need to interview a high-level executive from Twitter to discuss the company's strategic direction. Our group of 5 members will participate in the virtual interview. I am reaching out for guidance on how to arrange this interview and whom to contact. I have a set of prepared questions to share in advance if necessary. Attached is a PDF with project details mentioning this requirement. The excerpt specifies the need for a teleconference with a CxO. We aim to follow proper teleconference etiquette during the interview. Any assistance in identifying the appropriate contact person for this interview would be greatly appreciated. Thank you for your support, and I await your response.
Reported by GetHuman-eastkost on domenica 29 dicembre 2019 09:55
I am encountering an issue when attempting to log in. A prompt to verify my phone number keeps appearing, but when I try to request a code, an error message prevents the process. When I try to submit a ticket for help, it suggests that I could fix the problem immediately, yet my attempts have been unsuccessful. After seeking assistance from my friend, they noted that my account is temporarily restricted. I have not posted anything violating the platform's rules. If there is any such content, kindly inform me, and I will remove it promptly. I suspect the phone number verification error is causing the restriction, as I am not receiving the code. It is crucial for me to access my account promptly. Thank you for your anticipated help, and I eagerly await your prompt resolution of this matter.
Reported by GetHuman-jezzsidh on domenica 29 dicembre 2019 10:10
Last week, I made an error which led to my account being suspended a few days later. I was informed that it would be released within 12 hours, but that did not happen. Upon entering my email for verification, the link consistently redirected me to the Twitter app to log in, only to have the app close before completion. My username is Theprettylizzy, and my email address is [redacted] Please assist me promptly in resolving this issue. Thank you.
Reported by GetHuman4168724 on domenica 29 dicembre 2019 14:26
My Twitter handle is @Theprettylizzy, and it got suspended last week for using fake words. Twitter mentioned they would lift the suspension in 12 hours, but it hasn't happened yet. I am sincerely sorry and kindly request for my account to be reinstated. Please, Twitter, assist me in removing the suspension from my account with the username @Theprettylizzy. Thank you.
Reported by GetHuman4168724 on domenica 29 dicembre 2019 14:46
I recently got an email from Twitter informing me that my account was locked because of suspicious activity. They asked me to reset my password, but the link kept redirecting me to the same page without allowing me to change it. I am unsure of the next steps as Twitter support has not been responsive. I am worried about the security of my personal information in this situation.
Reported by GetHuman-kylelair on domenica 29 dicembre 2019 16:50
My account recently got locked, and I was unaware of the age restriction. I am now 19, and I find it unreasonable to be locked out seven years after creating the account. I have been using Twitter consistently, and being locked out now is very disappointing. The system required me to input my age, so I used my date of birth. Unfortunately, due to unclear instructions, I was locked out. It stated the age requirement is over 13, which I meet, but then mentioned the age limitation was applied when the account was set up. I hope we can find a solution promptly as Twitter is my sole social media platform. Starting over would deter me from using it again. I appreciate any assistance you can provide. Thank you, Brandon.
Reported by GetHuman4170009 on domenica 29 dicembre 2019 20:33
I am locked out of my Twitter account due to age requirement issues. I initially created my account when I was 14 or 15, and the requirement is 13. Recently, I realized my birth year was incorrect ([redacted] instead of [redacted]) and corrected it, leading to the lockout. Despite being 18 now, attempts to submit my birth certificate were unsuccessful. Twitter seems determined to prevent me from regaining access to my account unjustly. I am eager to recover my account.
Reported by GetHuman4170177 on domenica 29 dicembre 2019 21:17

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