X Customer Service Issues

Recently, my account was hacked. Understandably, I quickly changed my password and removed my personal information for safety. However, I am currently unable to access my account as I have forgotten the new password. Whenever I try to reset it, the reset email goes to other unused accounts linked to my primary email, making the process more challenging. I am quite frustrated as I am locked out of my account. Your assistance with this matter would be greatly appreciated.

Hello, this is Imelda (@hirlwalls on Twitter) and I am reaching out to address a concerning situation. I recently created my Twitter account, and within a short period, Twitter restricted my account's features, which I find puzzling. I believe my compliance with the terms and conditions should not have led to this action. Moreover, I encountered difficulty in regaining access to my account as the confirmation method offered was solely through a phone number, which I cannot currently utilize. I am quite unsettled by this development and urge Twitter to promptly rectify this situation by including an email verification option. For any necessary correspondence, my email is [redacted] I appreciate your attention to this matter.

Around 15 days ago, I mistakenly entered a birthday date below 18 years old, which is just around 3 years old. Consequently, my account got blocked. My Twitter account represents the Bihar Police Head Quarters (Government organization). When I set up the account, I used the social media organization date for Bihar Police. However, this led to the Bihar Police Twitter account being blocked. I would like to know the process to unblock the Bihar Police account.

My Twitter account got restricted for following too many accounts. They requested me to verify my phone number, but the process keeps failing to send a verification code. It's been five days, and my appeal hasn't received a response. I wish Twitter would provide another way to verify my identity as the phone number method isn't working. Please consider lifting the restriction on my account, @minjiloves_you.

My Twitter account got restricted for following too many accounts. They requested my phone number for verification, but I couldn't receive the code. It's frustrating as it's been five days with no response to my appeal. I hope Twitter can offer an alternative method for verification other than the phone number, which didn't work for me.

I am having trouble unlocking my account. Whenever I attempt to receive the SMS code, I receive an error message saying, "Sorry, the request failed. Please try again." This issue has persisted for a week or longer. Despite reaching out to Twitter support multiple times, I have only received generic responses. Additionally, I have attempted to reset my password, but the error with receiving SMS persists. Please unlock my account or enable me to receive SMS messages. Username: @tigor_miu Screenshot:[redacted]

My Twitter account got restricted for following too many accounts. They requested my phone number for verification, but the code wasn't sent, showing a "request failed" message. I've been waiting for five days for a response to my appeal but haven't heard back. I'm stuck since they didn't provide an alternative verification method when the phone number verification failed. I hope Twitter can offer me another way to prove my identity other than through my phone number.

Yesterday, I purchased a new Android phone. When I attempted to log into my Twitter account, it indicated that my password was incorrect. I proceeded to reset my password, but encountered a continuous loop on the Twitter website. Despite entering my email multiple times for a reset, the process kept redirecting me to restart. Can anyone help me understand the issue and guide me on how to successfully receive a new password to regain access to my account?

I am seeking to appeal my suspended account due to "hateful conduct." It is perplexing that individuals like Trump can engage in continuous hateful conduct without facing consequences, while I am restricted from exercising my freedom of speech. I am requesting my account to be reinstated and to receive personalized communication from a human representative rather than automated responses.

Hello, I am currently encountering an issue where I am unable to send direct messages on Twitter to my friends and family. During a conversation, my messages suddenly stopped sending. I attempted to message other friends with the same result. I want to emphasize that I have not sent any spam or repeated links. I believe there may be an error on your server that is preventing me from using this function. I kindly request assistance in resolving this matter. Thank you.

Hello, My account has been suspended recently, and I'm worried about it. I'm unsure why this happened as I have not violated Twitter's terms, laws, or regulations. I haven't harassed anyone or infringed upon any company's rights. I have a considerable following on Twitter that I don't want to lose. I'm hopeful for a prompt response. Thank you.

Last night, I received a string of tweets from a rude individual, repeatedly telling me to go away. I reported this harassment to Twitter, and they are investigating the matter. Despite blocking the person, they are mobilizing their friends to continue the attacks. Surprisingly, even though the person clearly broke the rules, their account remains active. This is frustrating, especially when my own account was suspended for much less in the past.

Hello, on December 2nd, all of my accounts were locked. It seems like it could be due to new policies, but I have not violated any rules. I have managed to regain access to all of my accounts except @SEULGAYNESS. Twitter requested me to verify my email to unlock the account. Despite multiple attempts, I did not receive any verification email for that account. I even tried using different email addresses, but the issue persisted. I receive emails from Twitter for other matters, just not for email confirmation. I have submitted several reports, but unfortunately, there has been no resolution. It has been 25 days now, and I am seeking assistance with this matter.

Hello, on the 2nd of December, all my accounts were locked. This might be due to new policies, but I haven't broken any rules. I retrieved all my accounts except @SEULGAYNESS. Twitter requested me to verify my email to unlock the account. Despite numerous attempts, I did not receive the verification email. I tried different email addresses, but the issue persisted. I receive emails from Twitter on other matters, just not for verification purposes. I have submitted several reports, but they have been ineffective. It has been 25 days; please assist me.

I'm encountering difficulty accessing my Twitter account from another device since I have forgotten my password. There isn't an email or phone number associated with the account for me to recover it. I am currently logged in on my computer, but I am unable to update my account information without the password. Despite explaining this in my support ticket to Twitter, they advise me to use my active account to make changes, which I can only do with the password. Is there a way to reset or recover my password under these circumstances? Thank you for your assistance.

A federally protected whistleblower was identified in a tweet and shared by various Twitter accounts, including those of President Trump and The Trump Campaign. As you're aware, exposing a federally protected whistleblower is illegal, and your organization carries a significant responsibility in permitting these accounts to remain active. I trust that your organization will adhere to the guidelines you have established and that have been accepted by Twitter users. These accounts should be suspended promptly.

I am having trouble accessing my account because I recently changed my phone number and email address, and I no longer have access to the verification code. I attempted to use the backup code, but I don't have access to my old number and email as they have both been deactivated. I remember my username and password, but I can't log in due to the code, and I don't have a picture of the backup code. I am unable to change my account settings as I am unable to log in on my phone or computer. Please assist me in gaining access to my Twitter account, as I have updated my email and phone number, rendering the existing account information inaccessible.

Dear Mr./Ms., I am reaching out about my Twitter account, which was deactivated two years ago due to my age when I created it. As I am now almost 20, I am eager to retrieve my account, especially since it held sentimental value with many followers and even my favorite idol following me. The username associated with my account is "aysu_xxx," and although I attempted to log in recently, I was prompted to provide my ID, which gave me pause due to the personal nature of such information requested. Unfortunately, it seems that someone else has taken over the username "aysu_xxx". I would greatly appreciate any assistance in reclaiming my account. Looking forward to your response. Best regards, Aysu B. (@aysu_xxx)

I was on Twitter around midday Kenya time when I was informed that I would have unlimited features on my account. However, when I changed the password via email, my username appeared as Jaber[redacted]49 instead of just Jaber1, which was how I initially set it up. I created this account on September 24th and had around 40 followers with around 76 accounts followed. I encountered an issue and contacted support, mistakenly providing the wrong email address initially. I have two possible emails: [redacted] or [redacted] I last used Twitter just before midday on the same day. Support requested a code be entered, which I did not receive immediately on my phone or Gmail, but later found it in my Yahoo account. Despite getting the code, I am unsure where to enter it. Support indicated a response time of up to 3 days. I am seeking advice on how to handle this situation as I want to rejoin the conversation, particularly regarding Big Brother Naija. I am eager to continue supporting and engaging, so any assistance would be greatly appreciated.

Hello, it appears there was a mistake in suspending my account. I am confident that I did not violate any terms of service. If there was an error, kindly show me the specific Tweet to understand the concern better. I have been an active user on Twitter for many years, with a considerable following. Additionally, my Twitter and Facebook profiles are linked, offering valuable content to the online community. Please reconsider and reinstate my account, username: _Neo_Is_The_One. I appreciate your assistance, and I look forward to resolving this matter promptly. Thank you.