X Customer Service Issues

Archive 123

The following are issues that customers reported to GetHuman about X customer service, archive #123. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, I attempted to change my password, but unfortunately, I did not receive the verification code. I have waited all day, ensuring that all my information is correct, yet still, the code has not arrived. Even this morning, the situation remains the same. I have repeatedly tried to no avail. Without the code, I am unable to access my account. This issue has persisted since yesterday morning, leaving me unable to proceed further. I am frustrated by the lack of code as it prevents me from utilizing my account. I have been patient, but the code has not been sent to me despite my efforts. At this point, I am unsure how to proceed, feeling exhausted from trying repeatedly without success.
Reported by GetHuman4137945 on воскресенье, 22 декабря 2019 г., 16:30
I came across a troubling situation on Twitter involving a person named Nick Fuentes. I found it contradictory for someone with a surname like Fuentes to have racist views. I attempted to address this through sarcasm in my comment, clearly labeling it as such. Unfortunately, it seems that many users misunderstood my intention, highlighting a general lack of awareness about sarcasm. Frustrated by this and previous similar incidents on Twitter, I have decided to deactivate my account. However, I am unable to locate the deactivation button on my account page despite following the provided instructions. Can someone please provide me with a direct link via email to deactivate my account, as I find that Twitter no longer aligns with the standards I wish to maintain in my online interactions.
Reported by GetHuman-leegrego on воскресенье, 22 декабря 2019 г., 20:20
While trying to adjust my settings on Twitter, I noticed that my birth year was incorrect. I attempted to correct it, but unfortunately, this action resulted in the immediate suspension of my account. I promptly submitted a photo of my ID as requested. However, I received an email a day later indicating that the issue had not been resolved. I believe I mistakenly inputted the birth year [redacted] instead of [redacted]. Given that it is currently [redacted], I am not 13 years old. I hope this matter can be resolved soon. Thank you for your attention.
Reported by GetHuman-ayuishes on воскресенье, 22 декабря 2019 г., 21:52
Hello, I am experiencing an issue with my account, @missycashxo, as it has been locked. When trying to receive a confirmation code, I received a call instead of a text message. The automated voice was difficult to understand, making it challenging to grasp the numbers provided. After waiting 24 hours and attempting the verification process again, I encountered the same issue with the voice call system. I would prefer to receive a text message with the code as I find it easier to comprehend. Historically, I have always received verification codes via text, so I am unsure why this method has changed. Currently, my account remains locked. Please advise on how to proceed. Thank you, Missy Cash
Reported by GetHuman-missycas on воскресенье, 22 декабря 2019 г., 22:48
I recently changed phones and installed the Duo app for two-factor authentication, but I didn't complete the activation process. Subsequently, I factory reset my old phone before giving it to a family member, erasing everything on it. Now, when trying to log in to Twitter, the system prompts me for a code from Duo, which I enter correctly, but it doesn't work. After three unsuccessful attempts, I requested to receive a text message on my phone number ending in "23," yet I never received it. I'm unsure if there was an issue with inputting my phone number or if there are problems with sending out codes. Despite trying other options, I keep getting stuck in a loop requiring two-factor authentication on Twitter, which I can't complete. My Twitter handle is IAmaLiberalTMDD. It seems like either texts are not going through or my phone number was incorrectly entered. Feel free to contact me at the email address provided. Thank you.
Reported by GetHuman-kazaafrk on понедельник, 23 декабря 2019 г., 4:31
I have been unable to access my account for the past 24 hours after updating my birthday to reflect my actual age. Despite sending the requested form and my ID confirming I am now 19 years old, Twitter has not restored my account due to my age being under 13 when I first created it. I have noticed that others in a similar situation had their accounts reinstated with the condition that all activity pre-dating turning 13 would be removed. My account has been part of my life for nearly 8 years, and I am willing to accept the same compromise as those users to regain access. I hope you can review your decision to suspend my account. Thank you for your attention to this matter.
Reported by GetHuman4140194 on понедельник, 23 декабря 2019 г., 5:44
My account was supposed to be suspended for 12 hours, but it has now been days! It was supposed to be returned to full status! I am unable to receive my verification code by phone because the home phone I signed up with has a different area code now. I signed up with [redacted], and now it is [redacted], so if they are sending me my verification code, it is probably going to someone else! Why can't they send the code to my email? They suspended my account for 12 hours, so why have they not returned it to full use?
Reported by GetHuman4127645 on понедельник, 23 декабря 2019 г., 16:00
I am currently locked out of my Twitter account because they are requesting verification. Unfortunately, I no longer have access to the old email or phone number associated with the account. I am willing to provide any necessary identification or answer security questions to prove my identity. I would greatly appreciate it if Twitter could allow me to verify my identity through methods like providing ID, birth certificate, or even a video call to regain access to my account. I have had this account for a significant period and would prefer not to create a new one from scratch.
Reported by GetHuman4146087 on вторник, 24 декабря 2019 г., 8:12
Please remove all details and images for the MySpace and other websites associated with the Company that represent Lucressia Hoff, including the listed website links. Thank you for your prompt attention to this matter. To confirm the removal, please contact this email address: [redacted]
Reported by GetHuman4146462 on вторник, 24 декабря 2019 г., 11:02
I received a notification from Twitter that there was suspicious activity on my account overnight, resulting in it being locked. This situation is new to me, and I attempted to reset my password but kept being redirected to the same screen or informed that I had exceeded the allowed attempts. I am unable to regain access to my Twitter account, loveceejayy. Twitter has not provided guidance on resolving the issue and locked me out without permitting me to reset my password. It seems like the links are not working correctly. I would appreciate assistance in resolving this matter. Thank you.
Reported by GetHuman4146804 on вторник, 24 декабря 2019 г., 13:21
Since this morning, my Twitter layout has transformed into three columns. The feed is now in the middle, the trends are on the right, and the buttons are on the left. This new layout appears on both my iPad and laptop. Surprisingly, my iPhone's layout has remained unchanged, which I appreciate. I am not a fan of this new display and did not make these alterations. I find it quite inconvenient. I have no interest in constantly seeing "Trends for you" prominently displayed. Unfortunately, I am unable to provide a screenshot. Can someone please assist me in restoring the previous layout? Thank you.
Reported by GetHuman-foxmtn on вторник, 24 декабря 2019 г., 18:43
I recently made a comment in a political discussion mentioning extremist radicals like the Muslim Brotherhood in Egypt. Unfortunately, my account got suspended for supposedly posting hateful content which was not my intention. It seems someone reported my comment due to a difference in political opinions. I explained that the specific comment was made by my brother using my account, but support did not listen and labeled it as hateful. I have been a loyal customer for five years and would like my account to be reinstated. I tried to reason with support, but they insist it goes against their policies. I believe my account should not remain suspended for expressing opinions about radical groups like ISIS. I hope Twitter can review this situation and understand the true story behind the suspension. My email is [redacted] and my Twitter handle is @just_weirdo13.
Reported by GetHuman3903691 on вторник, 24 декабря 2019 г., 22:29
I recently engaged in a political discussion mentioning extremist groups, specifically the Muslim Brotherhood in Egypt, suggesting their role in political control. Unfortunately, my account got suspended for allegedly posting hateful content, which I believe was simply a political opinion someone disagreed with. The specific comment in question was not mine but written by my brother using my account. As a loyal customer for five years, I am seeking to have my account reinstated. I do not condone hate speech and would like Twitter to consider the context of my remarks. Despite my attempts to explain the situation to support, they have deemed it as violation of their policies. I am requesting Twitter to review this case and avoid unfairly penalizing me for a political viewpoint expressed in a comment. I can be reached at @just_weirdo13 or via email at [redacted].
Reported by GetHuman3903691 on вторник, 24 декабря 2019 г., 22:35
I had a conversation about politics and mentioned that extremist radicals like the Muslim Brotherhood in Egypt were responsible for the country falling under the control of a military dictator. Unfortunately, my account got suspended for what I believe was a misunderstanding. The comment that caused the issue was not made by me but by my brother who used my account. I have been a loyal customer for five years and I believe my account should be reinstated. I have tried to explain the situation to Twitter support, but they insist it was hateful content. I want them to know the true story and reconsider restoring my account. My username is @just_weirdo13. Thank you.
Reported by GetHuman3903691 on вторник, 24 декабря 2019 г., 22:38
A few years back, in my youth, I created a Twitter account where I posted cringeworthy content. I unfortunately used a fake email and now cannot remember the password. My only option link is my phone number, but it's linked to three other accounts making it useless. I really need this account deleted as I no longer want it online. I'm willing to provide any necessary verification to prove ownership of the account.
Reported by GetHuman4148983 on среда, 25 декабря 2019 г., 0:59
Dear Twitter Support, I have been attempting to have my Twitter account unlocked for a week now. I seek clarification as to why my account is locked and an estimated timeline for when it will be reinstated. Despite reaching out twice through email, I have not received any replies. I suspect my account was blocked due to me sending multiple impeachment protest images to Mitch McConnell, Lindsey Graham, and Donald Trump. Consequently, I am unable to Tweet, re-Tweet, like, or follow other accounts as Twitter believes my responses are automated. I assure you that I am not a bot but a 59-year-old mother and grandmother who initially joined Twitter to follow Andrew Yang during his presidential campaign. Kindly unlock my account so I can re-engage with the platform. I apologize for any breaches unknowingly committed, as I am new to Twitter and still learning its functionalities. For verification purposes, my phone number is [redacted]. I appreciate your prompt response. Thank you, Marilyn Cathy Turner P.S. I have reset my password multiple times per the emails received, yet my account remains locked.
Reported by GetHuman-mcmturne on среда, 25 декабря 2019 г., 1:19
I have a new phone number now, which is [redacted], but my Twitter account still has my old number, [redacted], associated with it. The authentication code is being sent to my old number, which is no longer in service. It's crucial for me to access my account because it contains important information related to the NFL combine and connecting with agents. I really need help to log in and update my phone number on my Twitter account.
Reported by GetHuman-timbonne on среда, 25 декабря 2019 г., 6:23
I am seeking to reach out to Twitter through email or chat regarding a user known as Onision (Gregory Jackson) who consistently posts inappropriate content. He is currently under FBI investigation. Despite reporting his account multiple times, I have not received any response. It would be beneficial for Twitter to take action and ban this user as his content promotes repulsion and harassment among users.
Reported by GetHuman-rosiveli on среда, 25 декабря 2019 г., 8:47
I need help accessing my NGO's account. I have been locked out and unable to receive the verification code from Twitter. Despite multiple attempts with my number and my sister's, we have not been successful. It has been a few days, and we still haven't received the promised email. I am incredibly frustrated with the unnecessarily challenging process. This issue stands out as I have not faced similar problems with any other social media platform.
Reported by GetHuman-theammah on среда, 25 декабря 2019 г., 17:37
My account was unexpectedly locked due to an issue with the birthday feature on Twitter. Despite trying to resolve it by sending my ID, my mother is reluctant to submit hers. When I received an email saying I should use the online form for support instead of email, I found it unhelpful. I am baffled as to why my account was locked over a birthday setting. I urgently need Twitter to unlock my account as there are photos I haven't saved yet. The situation has left me feeling anxious and confused. I am hesitant to call the support team as I lack funds, and I would prefer to chat with them instead. I previously posted a similar query on Gethuman but didn't explain it well. Thank you, Renzo
Reported by GetHuman-renzopr on среда, 25 декабря 2019 г., 20:42

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