X Customer Service Issues

Archive 119

The following are issues that customers reported to GetHuman about X customer service, archive #119. It includes a selection of 20 issue(s) reported December 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue when trying to like a tweet on Twitter. Upon clicking the like icon, I received an error message stating, "Sorry, that page doesn't exist!" The link to the Twitter account I was attempting to view is mobile.twitter.com/naima_c_786. This problem is happening on both Twitter for Windows and Twitter for Android. I kindly request assistance in resolving this issue. Thank you. Best regards, Nigarish Nasir
Reported by GetHuman-garish on Saturday, December 14, 2019 7:25 PM
Hello, I am experiencing an issue with my Twitter account being locked due to age requirements. Despite being 16 years old, my account was flagged for not meeting the criteria. I suspect an error in my birthdate entry and when trying to provide documentation to verify my age, I encounter a message indicating that the file size is too large. I appreciate your attention to this matter and look forward to the reinstatement of my account soon. Thank you.
Reported by GetHuman4096624 on Saturday, December 14, 2019 8:10 PM
I have not received the verification code since last week. Suddenly, my account is inactive. Twitter requested a code to confirm my identity, but I have not received it despite waiting for a week. The last four digits of my phone number are correct. The phone number is operational. Please assist me in resolving this issue and restoring my account. Thank you. Regards, Fatemah
Reported by GetHuman-elizabus on Saturday, December 14, 2019 9:35 PM
Hello, I am Vitale Yenzer, an active user on Twitter. I was recently notified that my account may be deleted due to an attempted age change. I have used Twitter for over six years and though I created the account before turning 13, I am now 18. Considering I have been an active user for over 5 years as an adult, I believe my account should not be deleted. Kindly advise on the possibility of restoring my account. Thank you, Vitale Yenzer
Reported by GetHuman-vitaleye on Sunday, December 15, 2019 12:31 AM
For the past 3-4 days, I've been unable to access my account and I'm yet to receive the promised verification code. Despite indicating that a call is being made, I haven't received any. Swift access to my account is crucial for communicating with my followers and sustaining my income. I'm at a loss with the lack of assistance from Twitter support for an undisclosed rule violation that led to my unfair account lockout.
Reported by GetHuman4098209 on Sunday, December 15, 2019 4:31 AM
I am encountering an issue with my Twitter account. Initially, I mistakenly entered my birth year as [redacted] instead of my actual birth year of [redacted] when setting up my account. Upon correcting this information, my account got locked, and I was instructed to recover it by submitting a picture of my ID, which I promptly did. After waiting for a response, I received an email stating that my account couldn't be unlocked because I was underage when the account was created. This is perplexing to me as I am now over 13 years old and should meet the age requirement to use Twitter. Despite this, Twitter is denying me access to my account due to my underage status at the time of account creation. I am seeking assistance to resolve this issue promptly and regain access to my account. Thank you for your help.
Reported by GetHuman-furyslas on Sunday, December 15, 2019 5:59 AM
I am having trouble with my suspended account on the Twitter app. They are supposed to send a confirmation code via SMS to my phone number, but I have not received it. I've been trying all day and have exceeded the allowed attempts to verify my phone. When I tried to log in from another phone, the authentication code was successfully sent to my number, and I was able to log in, but then I encountered the same issue with the confirmation code not being sent to my phone.
Reported by GetHuman-ogh on Sunday, December 15, 2019 8:38 AM
I am experiencing difficulty accessing my Twitter account as it appears to have been hacked or stolen. When I attempt to log in, it prompts me for a password which I enter, but it is not recognized. I tried to reset the password by providing my username and then my email address, but both are rejected. Even when I try to recover the account using my phone number, it is unsuccessful. The account hijacker has modified all the contact details linked to it. Please assist me in regaining access to my account. My username is @PrajwalBaswar.
Reported by GetHuman-pajjubas on Sunday, December 15, 2019 1:23 PM
I am facing issues with my Twitter account. Twitter is repeatedly asking for my phone number, which I consider optional. I have provided my email for communication with Twitter, but I am being pressured for my phone number, which I prefer not to give. I am a retired government employee from India and believe in following the law. I am finding it unfair that Twitter is insisting on my phone number when signing in. I would like to resolve this matter to regain access to my Twitter account.
Reported by GetHuman4093860 on Sunday, December 15, 2019 2:42 PM
I recently purchased a new phone on 12/11/[redacted]. Unfortunately, I am facing issues with accessing my Twitter account as I have forgotten my password. I attempted to reset it by having the confirmation code sent to my phone number, but I did not receive any texts after two attempts. I then tried the email reset option, but even after following the link provided, it only indicates that my password has already been changed, locking me out of my account. I have been using this account since [redacted], so it is incredibly important for me to regain access. Thank you. - Shade' A., _SlimShadeyy, Sadittarius.
Reported by GetHuman-shadeaj on Sunday, December 15, 2019 4:28 PM
Hello, I need help with my Twitter account. My handle is @Pengriffeyjr97. Yesterday, my account got locked due to "suspicious behavior," but I haven't received any notifications about unauthorized access attempts. I tried using the "send an email" option, and my email is correct, but I haven't received any emails. I also changed my password multiple times, but the issue persists. Can someone assist me with unlocking my account, please?
Reported by GetHuman-rqdavis on Sunday, December 15, 2019 5:15 PM
My Twitter account, denzelDRS, got suspended. When I try to appeal, it asks me to log in, but it claims it can't find my account. I changed my birthday, mistakenly saying I was underage when creating it, but I'm now 19 and wish to retrieve it. I emailed Twitter previously, but no response yet. I seek assistance in recovering my account as it holds memories from high school that I cherish. Thank you.
Reported by GetHuman4101011 on Sunday, December 15, 2019 9:25 PM
Please, I kindly request your attention to the matter I am about to address. A user named Fadel on your platform has been unfairly targeted with multiple reports by a group displeased with his opinion on the Pokémon Sword and Shield game dynamics. Despite efforts to support Fadel, neither he nor his supporters are familiar with the identity of these individuals. Sadly, this unjust pattern of mass reports has led to Fadel being banned on three previous occasions. I understand that evading bans through new accounts is against the rules. However, Fadel has merely participated in discussions about a video game and does not deserve to face repeated bans on such wrongful grounds. Could you consider showing some goodwill this holiday season by preventing him from being wrongfully accused of harassment, a victim instead of the culprit?
Reported by GetHuman4101550 on Monday, December 16, 2019 12:04 AM
While using Twitter, I received a message to verify my phone number. The issue is the message is not going to my designated account number, and I do not have an associated email address with the account. When resetting my password, the code was sent to the correct mobile number promptly. However, clicking the button to send the message to access the account fails to reach the correct number. It has been almost 48 hours, and I still do not have access to my account.
Reported by GetHuman-duresha on Monday, December 16, 2019 2:06 AM
My account got suspended after I expressed my displeasure to @trumpwarroom for injecting propaganda into my feed. I used strong language once, and now I'm suspended for bullying. It's frustrating since the president engages in similar behavior regularly. It feels unfair that his actions are tolerated while mine led to suspension.
Reported by GetHuman-leewik on Monday, December 16, 2019 4:28 AM
My Twitter account got locked because it was created when I was under the required age, but I'm now 17. My dad made it for me years ago. I've worked hard to build a following for my journalism. Please help me restore it.
Reported by GetHuman4102864 on Monday, December 16, 2019 9:32 AM
I recently updated the Date of Birth on a Twitter account for a company I work at. The account got locked because Twitter assumed it belonged to an individual instead of a business due to the initial creation date over 10 years ago. "I understand that Twitter's Terms of Service mandate users to be 13 years or older, and we acknowledge that this account was created prior to meeting this age requirement." This is simply an error, and I urgently require assistance in unlocking the account. Thank you.
Reported by GetHuman4103475 on Monday, December 16, 2019 12:57 PM
My Twitter account, @AndyWendt, was recently hacked. On December 12, [redacted], I received suspicious emails from Twitter informing me of unauthorized login attempts and a password change for my account, which I did not initiate. Despite multiple failed attempts to recover my account through email, phone number, and account name, I could not regain access. When trying to contact Twitter support, I only received automated responses stating the email address I used did not match the one on the account, which was altered by the hacker. Losing access to my 12-year-old account with around [redacted],[redacted] followers has been devastating. Any advice on how to resolve this issue would be greatly appreciated. Thank you for your help. Andy Wendt
Reported by GetHuman-arwendt on Monday, December 16, 2019 3:41 PM
The Twitter team has not reviewed or responded to my case #[redacted] yet. I am a legitimate user from Hong Kong who always follows the rules. I need my account to be unsuspended promptly. It has been half a month, and I have not received any helpful information. Although I was informed that I violated the rules, I was not given specific details. I am extremely disappointed with Twitter's lack of communication. Can you assist me in any way?
Reported by GetHuman-annko on Monday, December 16, 2019 4:14 PM
My Twitter account got locked because I was tweeting a lot. When they asked me to verify that I'm human, I tried to get the code sent to my phone but kept getting an error message saying the request failed. I tried three times, and now I can't try again because they said I exceeded the allowed attempts per day. Today, when I attempted again, I received the same error message. Can someone please help? Also, it seems like my account unfollowed everyone. Will they be restored once I prove I'm a real person?
Reported by GetHuman4104774 on Monday, December 16, 2019 4:34 PM

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