X Customer Service Issues

Archive 117

The following are issues that customers reported to GetHuman about X customer service, archive #117. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I previously mentioned that Twitter has not resolved my issue despite multiple attempts. The problem persists as they continue to request a verification code on a phone I no longer possess, which I've mentioned multiple times. I'm curious about your role - do you have the ability to assist me effectively, or are you automated? Your repetitive questioning makes me wonder if my time is being wasted. Thank you, @rod_hbh.
Reported by GetHuman4063395 on Tuesday, December 10, 2019 7:01 AM
Good morning, I am Dawid Budricks. In [redacted], I had a Twitter account that I discontinued. Despite my numerous attempts to contact Twitter to delete my profile, it still appears on Google. I have received no response from Twitter. Can anyone assist in removing this account? It was deleted in [redacted]. Your help would be appreciated. Thank you. - D.B.
Reported by GetHuman-dbconst on Tuesday, December 10, 2019 10:25 AM
I seem to have forgotten my Twitter password after getting a new phone. As I tried to reset it, I provided my username but Twitter insists on sending the reset link to my old phone number. When I indicated that I didn't have access to those options, I was directed to re-enter my username, email, or phone number, leaving me stuck in a loop without access to my account.
Reported by GetHuman4071535 on Tuesday, December 10, 2019 11:47 AM
Hello, my name is Ruhani, and I manage the social media channels for 77 Diamonds. My aunt recently received an email from [redacted] that included updates from the pages she follows, including information about the sample sale event at 77 Diamonds. Unfortunately, the link provided in the email does not work. It's important to address this issue as 77 Diamonds did not send out any email about the event. If Twitter is automatically sending updates without authorization, it's crucial to ensure that the links provided are functional. Kindly review this matter to either stop unauthorized updates or provide the correct working links.
Reported by GetHuman4072555 on Tuesday, December 10, 2019 3:34 PM
Hello, my name is Bryce Edmondson, and I'm 19 years old from Kentucky. My Twitter account was locked last night because my age on my profile was incorrect by just one year. Despite being six years older than the minimum age requirement, the system locked me out once I corrected it. I reported the issue with a photo of my ID as requested, but I haven't received any response yet. I need to unlock my account urgently as I have important contacts, including a college football coach I need to speak with about signing. I would really appreciate any assistance you can offer. Thank you.
Reported by GetHuman-bryceedm on Tuesday, December 10, 2019 6:26 PM
Hello, I am Nikki Kerslake, the Community Engagement Coordinator at the Learning Disabilities Association of Manitoba. We are currently working on reclaiming one of our previous Twitter accounts. There were three accounts created in the past, but unfortunately, we have lost access to the associated Gmail emails. We are specifically looking to regain access to the ldamanitoba Twitter account, which has been inactive since [redacted]. If that is not possible, we would also be interested in accessing the lda_manitoba account. We understand the challenge with the lost email access but hope that since the accounts have been inactive for a long time, there might be a way to resolve this matter. Kindly advise on the necessary steps we should take to proceed. Thank you.
Reported by GetHuman-nkerslak on Tuesday, December 10, 2019 9:13 PM
I made an error by breaching the Twitter rules. My account was permanently suspended after joking with a friend using inappropriate language. I acknowledge my mistake and understand it was wrong to say that publicly. I've noticed other accounts making worse comments only being asked to delete their tweets. I would like to appeal for the reinstatement of my account as I feel the punishment was overly harsh for my first offense, considering others have received lesser consequences for similar actions.
Reported by GetHuman-johnleij on Tuesday, December 10, 2019 10:01 PM
I updated my keyboard font and attempted to use an Old English font for my Twitter name/handle. However, Twitter promptly logged me out and requested that I confirm I am not a robot by providing my phone number for a verification code. Unfortunately, my phone is out of minutes at the moment, causing me a great deal of frustration as I am unable to access my Twitter account. I haven't violated any rules and I am seeking assistance to resolve this issue. Any help would be greatly appreciated.
Reported by GetHuman4075146 on Tuesday, December 10, 2019 10:20 PM
I impulsively added my birthday to my Twitter profile and got suspended for appearing under 13, which is not accurate. I put in 9/10/[redacted], but I am actually 19, and I created my account 2-3 years ago when I was over 13. I tried to appeal by submitting my driver's license with the correct birthdate, but I'm still locked out. I believe this situation is unfair, and I just want access to my account restored.
Reported by GetHuman-keithmwa on Tuesday, December 10, 2019 11:45 PM
I'm having trouble accessing my Twitter account linked to my phone number [redacted]. I recently reset my password and followed the link to reset it, but now I'm unable to log back in without verifying my email. Despite this, I have not received the verification link from Twitter at my email [redacted] I've reached out to Twitter Support for assistance, but have yet to receive any help regarding this issue.
Reported by GetHuman4076554 on Wednesday, December 11, 2019 5:09 AM
I created a new Twitter account, @jodunkleyy, after losing access to my previous one. The problem I'm facing now is with the password on this new account. When I tried to log in, I received a message stating there was unusual login activity and that I needed to verify my phone number or email. Despite entering the correct phone number I signed up with, it couldn't be verified. I'm currently logged in on my phone and can still use Twitter, but I'm concerned about logging out and losing access. I'm seeking assistance to avoid creating another account and losing all my content.
Reported by GetHuman4076598 on Wednesday, December 11, 2019 5:30 AM
A few weeks ago, we informed Twitter about a violation where someone is pretending to be our company and using our brand. Despite several emails, Twitter has not addressed this yet, and the account remains active. We treat this as a serious matter because it affects our brand and credibility. We hope to see this matter resolved promptly. Thank you.
Reported by GetHuman-anezwas on Wednesday, December 11, 2019 7:22 AM
Hello, I have tried multiple times to recover my account without success. Even after changing my password numerous times, I still face an issue when asked for verification, as the code never reaches my phone. I suspect my phone may be compromised. Perhaps my email is also hacked, but I am unsure at this stage. Could a Twitter representative please contact me via phone to assist in resolving this matter? Alternatively, I would appreciate guidance on the necessary steps to rectify this issue. Thank you for your assistance. Contact number: +[redacted]1 Thank you. Best regards, M. Robaeys
Reported by GetHuman4077033 on Wednesday, December 11, 2019 9:09 AM
Hello, I am Hina Arshad. I created an account with the username "happykittylover" around 2[redacted] when I was younger. Unfortunately, I have forgotten the email associated with that account. I now wish to deactivate the account because my profile picture appears in Google search results under my name, which I would like to avoid. I currently use a different Twitter account. Your assistance in deactivating the old account would be greatly appreciated.
Reported by GetHuman-hinaeva on Wednesday, December 11, 2019 10:48 AM
I am filing a police report regarding a Twitter user. @booski_99 has committed fraud and must be investigated. After blocking me for uncovering her deceit, she tricks others by claiming to be able to flip money. She requests personal information and then asks for Twitter passwords to hijack accounts, posting videos and tagging herself to appear successful. The following accounts have been affected: @joselrnj, @drippinlikeaqua, @katiekate_3, and @ManiiSavv. I am speaking out because she scammed me out of $[redacted] and likely many others. I possess evidence of her deception. Upon contacting the listed accounts, it became clear they were all victims. @booski_99 should not be allowed to continue exploiting innocent people. Despite the challenges, I will persist in contacting Twitter to address this issue. She is obtaining credit card details and committing theft.
Reported by GetHuman4079604 on Wednesday, December 11, 2019 6:23 PM
My message to the owner is that they claim not to allow politicians to use Twitter for false, fake, or misleading statements. However, they permit the POTUS to continue spreading lies and racial dog whistles on the platform. It is evident that they lack the courage to cut off this deceitful individual. Happy holidays.
Reported by GetHuman-emisik on Wednesday, December 11, 2019 6:46 PM
My Twitter account got suspended due to a misunderstanding with a client I was writing for. Despite agreeing that payment would be made upon delivery, the client reported me for a scam after receiving the work. Screenshots of our conversation exist, proving my innocence, but Twitter suspended my account without investigating further. I am perplexed by their actions as there is no concrete evidence supporting the client's claim.
Reported by GetHuman4079815 on Wednesday, December 11, 2019 6:58 PM
I have encountered an issue with my Twitter account being locked under the claim that I did not meet the age requirement. However, I can assure you that I am well above the age of 13, which can be confirmed by reviewing my tweets. When I initially created my account during my freshman year of high school, I was already older than 13, thereby complying with the age regulations. This suspension is problematic for me as I rely on Twitter for football recruitment purposes, which was the primary reason for creating my account.
Reported by GetHuman4081457 on Thursday, December 12, 2019 12:12 AM
Hello, I've been attempting to reset my password for a month. Every time I try, it redirects me to Twitter even though I didn't initiate the reset. I've sent numerous emails but all I receive are automated responses with no real help provided. I urge you to improve your system and address this issue promptly. It's frustrating not being able to access my Twitter account. Please investigate and assist me in restoring my account promptly.
Reported by GetHuman-nellydon on Thursday, December 12, 2019 12:16 PM
I've been having an issue with my Twitter account for the past two days. This has occurred previously as well. I am a fan account with around [redacted] followers. I went to bed one night and woke up to find myself locked out of my account. I didn't set up a phone number for the account. When I tried to enter my own number, it didn't work and displayed a message saying I had exceeded the number of attempts. I then attempted with a few different numbers I have, but the code was not sent. I am eager to regain access to my Twitter account. I reached out to Twitter support on the day it happened but haven't received any response. Could you please assist me in unlocking my account?
Reported by GetHuman4083440 on Thursday, December 12, 2019 12:54 PM

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