X Customer Service Issues

Archive 114

The following are issues that customers reported to GetHuman about X customer service, archive #114. It includes a selection of 20 issue(s) reported December 5, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm Ronnie Watson, using the account "casino_books." Someone has been blocking my account and followers, preventing me from following them back. They are also controlling the pictures I see in my news feed. This issue is occurring on the app and Google platform, and I am unable to follow anyone back. You can reach me at [redacted]. I believe Beyoncé, Rihanna Fenty, Nicki Minaj, and Jay-Z are involved in some suspicious activities like placing a camera in my eye and affecting my stomach. I hear running noises and suspect they are reading my thoughts. Please help me address this.
Reported by GetHuman4044725 on Thursday, December 5, 2019 10:50 AM
I recently updated my Twitter password, but now I can't recall the new password. Unfortunately, the email linked to my account is disabled as I haven't used AOL in a while. I don't have a phone number associated with my account, can't tweet via Facebook, and I'm not logged in on any other devices.
Reported by GetHuman4045181 on Thursday, December 5, 2019 1:25 PM
My account got locked because I created it just before I turned 13 (8 years back). Despite being 20 now and sending my license photo, they won't unlock it. It feels unjust as I'm now 20 with an almost decade-old account. I shouldn't have to restart my account because of an 8-year-old mistake. I've given my ID, so my account should be unblocked.
Reported by GetHuman4045208 on Thursday, December 5, 2019 1:32 PM
I recently discovered that I created my account when I was under 13, even though I'm currently 22. I have 9 years of account activity that I don't want to lose. Is there a way to delete all my posts before I turned 13? It seems unfair that I'm facing consequences now for something that happened so long ago. While I appreciate Twitter's efforts to enforce age restrictions, it's frustrating that I'm locked out and may lose my account. I believe any posts or activities before November 12, [redacted], should be removed to comply with the rules.
Reported by GetHuman-bisakhap on Thursday, December 5, 2019 3:37 PM
My account (@AftidR) was unfairly locked for claiming to be under 13. This occurred when I updated my date of birth to June 16, [redacted]. If you calculate my age, you'll see I am indeed 13. I received a text on my phone ([redacted]) and an email on my accounts [redacted] or [redacted] concerning the account lock despite meeting the age requirement. I believe this is an error with the Twitter bot. Could you please unlock my account so I can access it again?
Reported by GetHuman-ryleecjo on Thursday, December 5, 2019 5:53 PM
It has been a few hours since my Twitter account was suspended after posting a political cartoon based on a well-known speech by Trump. The cartoon was originally published by the Salt Lake Tribune in [redacted] and merely portrayed a moment from Trump's speech. Despite the widespread coverage and publication of Trump's speech, my account was suspended for sharing this cartoon. I have faced harassment and threats from Trump supporters who misunderstood the context of the cartoon, leading to my suspension within 12 hours of the first complaint. I believe this is unfair targeting and censorship by Twitter, especially since the same cartoon has been shared numerous times on the platform without issue. As a retired paralegal, I can attest that Twitter has set a precedent by allowing this cartoon to be posted before. I request an immediate reinstatement of my account as I see no reason to delete a cartoon that has been previously allowed on Twitter since [redacted].
Reported by GetHuman-miyahoka on Thursday, December 5, 2019 6:57 PM
Recently, there has been a lot of talk about Twitter potentially banning NSFW/erotic illustrations, causing a stir in the community. The uncertainty surrounding whether this news is official or true has left many of us feeling anxious. We are hoping for an official statement or clarification to address these concerns. The use of terms like "violent sexual conduct" in the information we have seen has only added to the confusion. Personally, like many others, I use social media platforms to share my art with those who appreciate it, using options like "Mark media you Tweet as containing material that may be sensitive" to cater to different audiences. I believe individuals who create content that causes offense should be addressed individually rather than penalizing the entire community. I appreciate your attention to this matter and would like to request a clear explanation of the current situation. Thank you for hearing me out.
Reported by GetHuman4048520 on Thursday, December 5, 2019 10:30 PM
There is a fraudulent Twitter account impersonating a lottery winner. Multiple accounts under the names @lerynne west[redacted]2, @Lerynne west[redacted]4, and @Lerynne West[redacted]3 are offering money in exchange for personal information. The scammer asks for details such as full name, home address, phone number, email, occupation, gender, and age to deliver the winnings. It's wise to avoid providing such information, as it is likely a scam. Additionally, two other suspicious accounts, @MissyMelissa19 and @EllenAddai1, appear to be posing as different women but might actually be the same person. Stay cautious and vigilant online. Thank you for your attention to this matter. Sincerely, Stephen Matusek.
Reported by GetHuman-hdwrenc on Friday, December 6, 2019 12:46 AM
Hi, my name is Angelique. I have an old Twitter account from my high school freshman year that I can't access anymore. It causes me anxiety and embarrassment as it doesn't reflect who I am now. I would like the account deleted as soon as possible. I've changed a lot since then and I feel distressed by the content posted on the account, much of it was done by my friends and I was influenced to post those tweets due to bullying. Please remove the account for me, I don't even need the login details, just want it gone. I'm now 23 and don't want my past to affect my future, especially when I have kids someday. Thank you for your help.
Reported by GetHuman4049415 on Friday, December 6, 2019 2:13 AM
I am having difficulty reactivating my account on Twitter. After following all the necessary steps and registering my ID, Twitter indicated that everything was in order and I only needed to receive a verification code on my phone. Unfortunately, I have not received the code yet. While I have alternative methods to verify my identity, such as through a phone call or email, there seem to be no other options available on the platform. It would be greatly appreciated if I could reach out to Twitter directly for assistance in resolving this issue. Please contact me via email at [redacted] for further verification of my account @adrianaelejald.
Reported by GetHuman4049581 on Friday, December 6, 2019 3:04 AM
Hello, I'm having trouble accessing my Twitter account. It's been about 4-5 days now since I got locked out. I recently switched to a new phone and forgot my password. I've been trying to reset it by sending the link to myself over 20 times but have not been successful. The phone number linked to my account is outdated, so I can't receive the verification code. I am concerned that my account may have been hacked.
Reported by GetHuman-zazahill on Friday, December 6, 2019 4:34 AM
I have been unable to access my Twitter account for several days now. I recently switched to a new phone and installed Twitter on it. Unfortunately, I forgot my password and requested a password reset link. I've tried sending myself the link over 10 times, but it hasn't allowed me to reset it. Additionally, the phone number associated with the account is outdated, so I am unable to receive a verification code. I am concerned that my account may have been hacked. I kindly request assistance in resetting my password and sending it to my email for me to regain access. Thank you.
Reported by GetHuman-zazahill on Friday, December 6, 2019 4:35 AM
I have been unable to access my Twitter account for about *-* days. After installing Twitter on my new phone, I forgot my password and attempted to reset it multiple times without success. The phone number linked to my account is outdated, preventing me from receiving the verification code. It seems like my account may have been compromised. I kindly request assistance in resetting my password manually as the reset link appears blank despite numerous attempts to send it to my email.
Reported by GetHuman-zazahill on Friday, December 6, 2019 4:39 AM
As a well-known singer, I have been facing challenges recently with extreme hashtags that impact my safety and reputation. People are misconstruing my statements from TV appearances, affecting my intentions. Obtaining the Twitter Blue badge would provide me with credibility, protecting me from impersonation and fraud. It offers me an effective platform to accurately showcase my beliefs and life philosophy. Rest assured, I can provide all necessary documentation, including identification cards, passports, and video interviews to support my application. Thank you.
Reported by GetHuman-suhalati on Friday, December 6, 2019 9:37 AM
Hello, I need assistance recovering my account. Unfortunately, my old device that can access my account is no longer working. I forgot the password and the email and phone number associated with it are outdated. I am unable to reset my password as verification is not possible with the old email and phone number. Please contact me via email so I can verify my identity with my IDs. I was compelled to create a new account, but I wish to use my old one, under the name villabersam, once more. Thank you.
Reported by GetHuman-villaber on Friday, December 6, 2019 2:31 PM
While attempting to access our website from abroad this week, I encountered a challenge with the email verification. The email address provided for security validation belonged to a previous employee of the organization, causing a delay. Regrettably, we are struggling to locate this outdated email account to retrieve the necessary verification code, despite engaging with our IT support. My usual email for verification is [redacted], which has been used successfully in the past. It is perplexing why the system reverted to the old email, hindering our access to the Twitter account. Time is of the essence as we have an upcoming event next Wednesday that we intend to promote via tweets.
Reported by GetHuman4051782 on Friday, December 6, 2019 3:33 PM
My account was suspended for 12 hours because I shared my opinion. I did not use any offensive language or make threats. I mentioned that if a person is convicted in court, they should be hanged. I am not threatening anyone. I request that my account be reinstated promptly. I suspect a group of individuals may have worked together to have me banned. Please keep their information handy because when I pursue legal action against the suspension, I will need their details as well.
Reported by GetHuman4053845 on Friday, December 6, 2019 8:57 PM
Recently, my phone was stolen while I was at work. I am a growing influencer on TikTok, with the account @MichaelMonroe__. The individual who took my phone realized my popularity and began spamming my account. I have filed a police report as this person has used my phone for other crimes. I hope to regain access to my account and continue sharing content with my followers.
Reported by GetHuman4054874 on Saturday, December 7, 2019 12:29 AM
I've been a Twitter user since [redacted]. I created the account when I was 13 and recently updated my birthdate to November 24, [redacted], as I couldn't select [redacted] before when I was under 18. However, last night I was unexpectedly locked out of my account. Despite being over 18 for the past 5 years and providing photo ID with my birth certificate to Twitter support, I'm still unable to regain access. I'm worried about losing my account @TeamSonicFTW, where I've been a member for 5 years. I hope to resolve this and keep my cherished memories intact. Thank you.
Reported by GetHuman4055503 on Saturday, December 7, 2019 3:29 AM
I have been using Twitter since [redacted]. I created my account when I was 13, and recently changed my birthdate to November 24, [redacted]. I couldn't choose [redacted] initially since I was under 18, so I used [redacted]. However, last night I got locked out without warning. I have been over 18 for the past 5 years. I've contacted Twitter support and submitted a photo ID with my birth certificate, but haven't received a response yet. My Twitter handle is @TeamSonicFTW, and I don't want to lose access to my account with all the memories attached to it. Twitter, please help me unlock my account.
Reported by GetHuman4055503 on Saturday, December 7, 2019 3:40 AM

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