X Customer Service Issues

Archive 120

The following are issues that customers reported to GetHuman about X customer service, archive #120. It includes a selection of 20 issue(s) reported December 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently changed my number due to harassment from an unknown man. Unfortunately, I forgot to update my Twitter information and now I am unable to contact them to resolve this issue. Calling Twitter has not been successful as they do not provide customer support over the phone. Emailing them has also been unresponsive. I simply want to regain access to my existing account and not create a new one.
Reported by GetHuman4105038 on Monday, December 16, 2019 5:08 PM
My account has been restricted, and I am unsure why. It is a BTS fan account, and I believe the restriction is unfair. I reposted a page on Twitter containing a podcast with inappropriate content using racist and homophobic language. Despite this, the account with offensive content remains unrestricted. I have not engaged in bullying behavior. I have attempted to resolve the issue but have not been successful.
Reported by GetHuman4105038 on Monday, December 16, 2019 6:31 PM
I recently had my account suspended due to a tweet in which I mentioned a well-known British phrase regarding Boris Johnson's treatment. I commented, "they might as well put him against a wall and shoot him." My intention was not to incite violence, but rather to express frustration over public treatment. I've noticed news articles highlighting a similar statement made by Greta Thunberg, who had to apologize but remains active on Twitter. This inconsistency in enforcement feels unfair and biased. I have a history of responsible tweeting, and this action seems extreme. I respectfully request a review of this decision. Either apply the rules consistently by taking action against Greta Thunberg as well, or acknowledge that my use of a localized phrase may have been misunderstood and reinstate my account. Best regards, Christopher Ruff Username: Meldrewman
Reported by GetHuman4105899 on Monday, December 16, 2019 6:57 PM
I possess the correct email and password for accessing Twitter. After a period of inactivity, when prompted for confirmation, I provided my old phone number. The system, however, continues to reject the number despite my certainty that it is accurate. I have attempted various area codes and tried multiple combinations to ensure its accuracy, yet the login process continuously indicates an error with the phone number.
Reported by GetHuman-mkjowens on Monday, December 16, 2019 7:46 PM
Hello, my name is Olaoye Joseph. While using my Twitter account tonight, I was prompted to enter a phone number due to an issue. The phone number linked to my account (captainjossy) was lost years ago. Since then, I have been using a different phone number and email. Here are the updated details: Current email: [redacted] New phone number: +[redacted][redacted] Please make the necessary changes to my account (@captainjossy) using the provided information. Thank you.
Reported by GetHuman4106398 on Monday, December 16, 2019 8:06 PM
My Twitter account, @fasosdelrock, was blocked for aggressive behavior or supposed use of bots, but I want to clarify that I never use bots. I utilized the TweetDeck platform to manage multiple accounts efficiently which may have resulted in a significant follower count. I am eager to regain access to my account as it is an essential tool for me. Furthermore, I have a dedicated following of [redacted],[redacted] supporters who rely on my updates. Thank you in advance for your assistance.
Reported by GetHuman-frankuh on Monday, December 16, 2019 9:15 PM
Hello, I manage a Twitter page under @NotTodaySatanl with over 3,[redacted] followers. I have a unique approach of responding to @s8n tweets with a gif saying Not Today Satan, which used to receive over [redacted] likes per reply. Recently, my account got wrongly flagged for "suspicious activity" after 5 months of consistent interactions. Since then, my replies are not getting as much engagement, and they seem to be pushed to the bottom of the replies section. This change has led to a significant drop in follower growth, from approximately 30 new followers daily to just 1, and my posts are receiving minimal likes. I have noticed this issue for about 3 weeks now, and despite hoping it would resolve on its own, it persists. I kindly request assistance via email to understand why this is happening and how it can be resolved. Thank you for your help.
Reported by GetHuman-kierpsn on Monday, December 16, 2019 11:13 PM
My account is currently suspended because it was created when I was 12 years and 6 months old. I didn't initially own the account; I acquired it around [redacted] from the original owner who had created it at the age of 14. They passed it on to me when they were 17 and I was 14. I kindly request the account to be reinstated and my ownership to be acknowledged.
Reported by GetHuman4108447 on Tuesday, December 17, 2019 2:46 AM
Hello Twitter support team, I have been attempting repeatedly to contact you without much success. Unfortunately, I have encountered two issues recently, resulting in me losing access to my account for nearly a month. I was suspended without understanding the cause. I am eager to rectify the situation and avoid creating a new account. If there was an error on my part, I apologize and would appreciate knowing what it was to prevent its reoccurrence. Looking forward to your prompt response. Warm regards, Shauna U.
Reported by GetHuman4108745 on Tuesday, December 17, 2019 4:33 AM
I came across a Twitter account, @dandu, that has been inactive since November 28, [redacted]. Despite being created in April [redacted], it only has two vague tweets. I am interested in using this username but believe it is abandoned due to no activity for over 9 years. I contacted support but received an automated response denying my request.
Reported by GetHuman-dlittlel on Tuesday, December 17, 2019 2:48 PM
I represent an agency working with SAS. Previously, a social media manager established the handle @SASSoftwareIE for SAS. Since this manager departed, we are facing difficulty accessing the account due to the verification process requiring their phone number or email. Consequently, we are unable to access this crucial business account. We seek guidance on bypassing the verification to regain access or potentially transferring the account to a new email address without the need for the previous manager's access. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman4111504 on Tuesday, December 17, 2019 5:03 PM
I updated my Twitter handle to something random like "@huhsuhsu," then deactivated the account without changing it back. Unfortunately, I didn't link it to an email or phone number for recovery. I remember the old username, password, and past tweets. The account has been inactive for only a few days. Is there a way to regain access to it?
Reported by GetHuman4112255 on Tuesday, December 17, 2019 6:54 PM
My account has been locked for nearly two days due to age restrictions. I've submitted my ID documents, but they informed me via email that they can't unlock my account. I acknowledge creating the account before the age of 13. However, my understanding was that Twitter would delete any pre-13 activities, which I'm ready to comply with. I'm puzzled as to why Twitter terminated my account since, other than this rule violation, I believe I have abided by all other guidelines. How can I regain access to my account?
Reported by GetHuman-proudsha on Tuesday, December 17, 2019 7:27 PM
In [redacted], I created an account using a temporary email address that I never used again. Username: @Hirallybear I am requesting access to this account or for it to be deleted as it contains my full name, Hillary Justine Vos, along with my childhood posts and picture. This makes me uncomfortable as the account shows up in search results when my full name is looked up online. Please advise if you require a copy of my ID to confirm my identity. For contact, reach me at [redacted] Thank you in advance. Hillary
Reported by GetHuman-voshilla on Tuesday, December 17, 2019 9:34 PM
I have been trying to increase my Twitter following organically while adhering to all Twitter guidelines. I never engaged in mass following or unfollowing and ensured my tweets were not offensive or spammy. Despite my efforts, my Twitter account has been suspended inexplicably. My business relies heavily on this account, so I am urgently requesting its reinstatement. Thank you.
Reported by GetHuman-cutietae on Wednesday, December 18, 2019 1:26 AM
Hi there, my account @kimnamjoon___ got locked a few days ago due to an age restriction issue. I was only trying to update my birth year, and Twitter mistakenly locked my account for not meeting the age requirement when it was created. I really value this account and would appreciate any assistance in getting it back. I've attempted various methods to resolve this, but unfortunately, Twitter Support has not been very helpful to me. Thank you in advance for any help you can provide.
Reported by GetHuman-nmeezza on Wednesday, December 18, 2019 1:51 AM
Hello, I recently posted a tweet that violated Twitter's rules, resulting in me being locked out of my account. When I try to log in to verify my email address and remove the tweet, I am unsuccessful. After verifying my email address, it just redirects me to a page informing me that an email has been sent for verification. I reached out to Twitter via email, and they provided a form to fill out to resolve the issue. Unfortunately, I can't log in to access and fill out the form. I am currently at a standstill with no other means of communicating this problem to Twitter.
Reported by GetHuman-leilaaaa on Wednesday, December 18, 2019 2:21 AM
Hello, my account @herhobibi is currently locked, and I'm struggling with the 2FA verification. Twitter is not sending me any codes, making it impossible to appeal for the locked account. I am unable to verify my phone numbers as no codes are being sent. I am now informed that I have exceeded the allowed attempts. I would appreciate your assistance in unlocking my account. Thank you. My account has been locked for approximately 10 hours.
Reported by GetHuman-rifdahts on Wednesday, December 18, 2019 3:45 AM
Hello, my name is Lovell Bullock. I have been using Twitter for over a decade. Recently, my account was hacked. Although I changed the password, the hacker renamed it "George Zimmerman hate page" and posted offensive tweets that got my account suspended. The suspension was supposedly due to a tweet I didn't post, saying "I will stab George." Despite explaining the situation in my appeal, Twitter decided not to reactivate my account. I rely on my Twitter for daily social interactions and I'm at a loss on how to resolve this issue. Help in getting my account unsuspended would be greatly appreciated.
Reported by GetHuman4115340 on Wednesday, December 18, 2019 8:37 AM
Hello! I encountered an issue with my Twitter account wherein I was informed that I created it when I was underage. Although I can't recall the exact age at the time of account creation, I can confirm that I never actively used Twitter until I was around 15 or 16 years old. Given that I now rely on Twitter for my job involving sports at both local and international levels, it has become essential for me to access my contacts and followers. I made efforts to rectify this by submitting my ID, my mother's ID, and birth certificate to Twitter on December 5th to verify that I am over 13 years old with appropriate consent. Nonetheless, I am yet to receive any response or resolution from them. I would greatly appreciate any guidance on addressing this matter. Apologies for any language errors. Warm regards, Anniken Skain.
Reported by GetHuman-annska on Wednesday, December 18, 2019 8:45 AM

Help me with my X issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!