X Customer Service Issues

Hello, I have experienced being banned twice within a short period for actions I see the current U.S. leader engage in regularly on this platform. The inconsistency in enforcing rules is apparent. I acknowledge that not being able to access my account is not a huge loss, given the platform's tolerance towards certain users. Nevertheless, I find it bothersome that after several years of using this platform without receiving a single email, I am now bombarded with daily reports about my banned accounts. This change coincides with the perception that the platform now aligns with a particular public figure known for controversial behavior. I would prefer not to receive these daily emails and would appreciate your consideration in stopping them. The recent requests to remove specific posts containing strong language are unwelcome, as I am expressing my views in response to hate speech allowed on the platform. I decline to delete those posts myself and suggest you handle it. In light of these issues, I request both accounts be permanently deleted, and I ask to discontinue receiving frequent emails. Thank you.FromNib

Twitter has locked me out of my account citing "suspicious activity" and requested verification of my phone number. I complied, but then was asked to confirm my email, which they failed to send. I thoroughly checked my spam and social folders, confirmed no filters in my inbox, and attempted to use another email address with no success. Despite my efforts, contacting Twitter support only yields automated responses instructing me to log in and verify my account, trapping me in a repetitive cycle.

After updating my birthdate on Twitter, I inadvertently set it to indicate I was 12 years old instead of the required 13 years old. Consequently, my account, which has accumulated about 4,[redacted] followers and all my media content, got locked. Despite submitting my ID through their form, Twitter support has notified me that I cannot retrieve my account due to the age discrepancy. I have heard from other users who faced a similar issue and managed to regain access. I am currently unable to reach anyone from Twitter support to address this matter and potentially restore my account. I urgently need assistance in resolving this and recovering my account.

This morning, when I tried to check my Twitter notifications, I discovered that my account was locked. I received an email stating my account displayed automated behavior violating the Twitter Rules. I assure you, I'm a real person; I simply engage with others and share tweets, like everyone else does. When I attempted to verify my account using SMS, I encountered an issue where the message wouldn't send. Interestingly, my wife faced a similar situation, but her account was swiftly unlocked after receiving an SMS. The connections I've formed on Twitter mean a lot to me, so dealing with this inconvenience is truly frustrating. As someone with a disability that limits my outings, Twitter serves as my main way to socialize. Needless to say, I'm incredibly disappointed by this situation. My Twitter handle is @EliKwiz.

I have not logged into my Twitter account in over 6 years, and the associated email has been inactive for the same amount of time. My employer recently brought up my old Twitter account, which has caused some issues. I reached out to Twitter using my current email and attempted to verify my identity by uploading my passport. Despite this, Twitter Support was unable to verify my identity. I urgently need to either deactivate the account or recover the password, as I still remember the email and phone number I used to create the account.

We are experiencing issues with accessing our Twitter account due to reported unusual activity. Our account, which has 9,[redacted] followers, is crucial for our online sports business where we promote upcoming broadcasts and share positive stories and interviews with high school students and coaches post games. Twitter requested to send a verification code via text, but the phone number on file is outdated, making it impossible to receive the code. Despite reaching out to Twitter since Sunday, we have yet to receive a response regarding why our account was locked or how to resolve the situation. As Twitter is our primary social media platform, we are eager to regain access to our account. Despite multiple inquiries to their support email, we are still unable to resolve the issue and are unsure of our next steps.

I unintentionally shared personal images with my ex back in [redacted]. I recently discovered that in [redacted] he created a Twitter account using my name and posted those photos as if I uploaded them, amassing over 14k followers. I ended the relationship last year upon finding out, but he denies any involvement. I have been struggling with severe distress and have had suicidal thoughts due to this betrayal. The Twitter account in question is @submira98k. I feel like I am losing my sanity and the weight of depression is becoming unbearable.

I mistakenly sent private media to my ex back in [redacted], but I recently discovered he created a Twitter account in [redacted] using my name and posted those images, pretending they were uploaded by me. The account has accumulated over 14k followers. I only found out about this last year and ended the relationship. He denies his actions. This situation has caused me extreme distress, leading to suicidal thoughts. The Twitter account in question is @submira98k. I desperately need help to block and take down the account and all the associated media. My mental health is deteriorating rapidly due to the depression this has caused me.

I am currently facing a 12-hour suspension on social media. The issue arose when I called out a user for trolling Trump supporters after which he reported me as offensive. I've been restricted from most activities, even though I deleted the tweets he reported. What's frustrating is that after starting the 12-hour suspension, I can no longer access the platform at all. I am unable to send direct messages despite being informed that I could in a message. I am seeking clarification as to why this complete lockout has occurred. I kindly request for the account to be unlocked so I can at least message my friends on the platform.

Hello, I represent a nonprofit organization that has had a turnover of volunteers and unfortunately lost track of our Twitter accounts - @pcr_Chi (we want to delete this account) and @PCR_Chicago (we wish to reactivate this account, but we have lost access to the associated email). Could you please help us with this matter? We are willing to provide any necessary official documentation from our organization, People for Community Recovery. Thank you for your assistance.

I am experiencing ongoing difficulty accessing my Twitter account. Despite proving I am not a bot, I am still locked out for three days now. The unlock code is being sent to a phone number I no longer have access to, despite my efforts to update it to [redacted]. I have provided this number multiple times through emails and requests to @TwitterSupport without success. The repeated attempts to send the code to the wrong number are frustrating. I urge for a more efficient solution where Twitter can unlock my account without the need for a code, as this process previously took an excessive sixteen days. It appears unnecessary and reflects poorly on their service. I hope for a prompt resolution to this issue without unnecessary delays.

I keep getting locked out of my Twitter account for no reason, and it's frustrating. Last month, it took me sixteen days to regain access after multiple complaints. This time, it's been three days already. It seems to take forever for a real person to help me, while the algorithms at @Twitter are not helpful at all.

Someone tampered with my photos, edited them, and posted the altered images on Twitter. This has severely damaged my reputation, and I am rightfully upset. The individual responsible even had the audacity to request inappropriate photos from me after I confronted them. I have taken action by reporting this to the authorities and am pursuing legal action. The Twitter handle of the perpetrator is CPT perv. I am determined to seek justice in this matter as it has already forced me to deactivate my Facebook account due to receiving unsolicited friend requests and threats.

Hello, I wanted to report an incident where someone created a Twitter account using my name, Samanea Magsanoc, to post my private photos without consent. The account, @karma_24715, had images of me naked with my face visible but nipples censored. The bio claimed to post my nudes and encouraged others to contact me for sexual favors, leading to targeted harassment. I messaged the account, and the individual replied provocatively. I am seeking assistance in removing the account and preventing similar actions in the future. Thank you for looking into this matter promptly.

Two weeks ago, my phone was stolen, and since then, I have been struggling to log in to my Twitter account because I forgot my password. When I click on the "forgot password" option, I receive an email with a link to reset it. However, when I try to reset the password, I am informed that I cannot do so because it has already been done. I reached out to Twitter support by submitting a ticket, and they responded with instructions mentioning that I might have a connected app still active. The issue is that I am unable to log in to my account to follow these steps. I am seeking assistance as I simply want to regain access to my Twitter account.

Hello, I had an old Twitter account under the handle @janaMalshehri with the phone number +[redacted] 56 [redacted]. I recently changed my phone number and cannot remember the associated email address. Now, I have a new account with the handle @janalsh_ that I use daily. I would like to permanently delete my old account, but I need to log in to deactivate it. I have been unable to log back in, so I am reaching out to Twitter for assistance. The last time I accessed that account was around 2[redacted]. Please help me resolve this issue as I have not received any responses despite reaching out multiple times. Thank you.

Hello, I created a Twitter account in [redacted] but have not used it since then. Unfortunately, I forgot my password, the email associated with the account, and did not provide a phone number. I am concerned because I cannot deactivate the account, and I worry about the photos on it being accessed. My cousin made the account without my knowledge. Recently, I discovered the account still exists, and it worries me. My real name is Nimrah Khan, but my Twitter username is Totally__Cyra. I would appreciate any assistance in resolving this issue as it has been distressing for me.

Six years ago, I created a Twitter account that I never used. The email ([redacted]) and password I signed up with are no longer active. When my name Seeta Deosaran is searched, the old Twitter account still appears. I no longer want this profile to show up and would like it completely removed from search results. My online presence and identity have evolved, and I need assistance in resolving this matter. Thank you, Seeta Deosaran.

I recently encountered an account that expresses strong opinions, which is acceptable. However, the recent posts have crossed a line. The account stated that all Muslims are terrorists, claiming they are destroying Europe. Even worse, they shared a documentary on Twitter implying that Muslims are responsible for the hatred of Jews. This divisive behavior is extremely concerning as it stirs up unnecessary conflict between two religions. It is important to address this issue as it may incite further hatred that we cannot tolerate.

My Twitter account was unknowingly used by someone else for a long time. Even though I rarely use the platform, it was active and recently led to a suspension due to abusive tweets I did not write. I discovered the user was also accessing my email because the suspension notification was marked as read. After spotting numerous deleted emails, I contacted Google to secure my accounts. Shortly after, there was an attempted login. I have evidence of this and want to share it with Twitter support, but I cannot reach a human representative.