I am forwarding this email to you in regards of my twitter account @hopeftmikey which h...

GetHuman-hopecali's Locked Account issue with Twitter from September 2019

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The issue in GetHuman-hopecali's own words
I am forwarding this email to you in regards of my twitter account @hopeftmikey which has been suspended due to copyright (which I had no idea I was doing so) as you can see I reached out to Universal Music Group like I was instructed to in an email that told me how to go about getting my account back**“Retractions*The fastest and most efficient way to resolve a copyright issue is to seek a retraction from the original reporter. Each copyright infringement notification was sent to you by email and included a copy of the original DMCA takedown notice we received, along with the contact information of the reporter. You may want to reach out to the reporter and ask them to retract their DMCA takedown notice against you. The original reporter is the only party that may file a retraction and they may send their retraction to: copy right @ twitter .com, along with details on the removed content (specific URLs) and a statement that the reporter would like to retract their DMCA takedown notice.”**That was copied and pasted from an email sent to me by Twitter. Universal Music Group is saying they can do nothing about helping me restore my account yet I was told to contact the person who removed my tweets. As you can see I did and my account is still suspended, I would really appreciate if you could help me get my account back the proper way and we can all move past this misunderstanding.**Sent from my iPhone*****Email from*Content Protection @ unmusic .com***Thank you for contacting us about the removal of content from Twitter. No one is more frustrated about this situation than we are, so we welcome the opportunity to explain why this is happening.**First, please note that Universal Music Group has no control over Twitter’s policies or its platform. If you have questions or concerns related to a specific account, you will need to contact Twitter directly. If you have been referred to us by Twitter, they have done so disingenuously, as Twitter is well aware that only they can take measures such as restoring suspended accounts.**Here’s what is really happening. Recording artists and songwriters earn their living from their music. Our role is to connect them with fans in ways that are entertaining and convenient, so that fans can enjoy the music in a mutually beneficial way that also allows artists to continue to make great music. To achieve that, we have licensed more than *** digital music services. And, as a result, last year music fans enjoyed more music than ever before in history.**The issue here is that Twitter—unlike hundreds upon hundreds of other platforms—refuses to obtain licenses for the use of music, including remixes and cover versions of songs. Their decision harms both artists and competing technology platforms. Twitter continues to make music available in a manner that deprives artists of any compensation while also gaining an unfair advantage over competing services that pay artists for music.**We certainly understand any frustration you might have as a result of Twitter’s decision, and we remain hopeful that Twitter will choose to join the community of hundreds of platforms around the world that respect artists and obtain licenses. And we hope that you share our goal to assure music creators are compensated fairly. Of course, in the meantime, we encourage you to post on licensed platforms including Facebook, Instagram, YouTube and Soundcloud. You can find a comprehensive list of licensed services in your country at this website.**If you have questions about your account or Twitter’s choice not to license music, we encourage you to e-mail copyright @ twitter .com**Sincerely,**UMG Content Protection Team**Sent from my iPhone

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Twitter

Locked Account issue
Reported by GetHuman-hopecali
Sep 25th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 57112 others
0 customers following this

Timeline

GetHuman-hopecali started working on this issue
Sep 25th, 2019 4:44pm
GetHuman-hopecali indicated the issue is not fixed yet.
Sep 26th, 2019 5:03pm
GetHuman-hopecali indicated the issue is not fixed yet.
Sep 29th, 2019 2:55am

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