I was locked out of my account because I had originally put my year of birth as **** bu...
GetHuman3516774's customer service issue with Twitter from September 2019
Help with my Twitter issue
The issue in GetHuman3516774's own words
I was locked out of my account because I had originally put my year of birth as **** but recently changed it to **** as that is my real year of birth. It said I violated polices by making the account when i was still only **. On the "request an appeal" form it said I could send my birth certificate so that's what I did. But every time it emailed me back it said I needed a photo ID, so I tried sending my birth certificate and my school ID but still it didn't work. The email I was sent said that it couldn't help me anymore and suggested making a new account. When I tried making another request it said I already had an unclosed case. I really just want to be able to access my account again, please connect me with an actual person and not a computer again.
GetHuman3516774 did not yet indicate what Twitter should do to make this right.
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How GetHuman3516774 fixed the problem
Sadly, the only way to get your account back if this happens is to use an ID that says you were ** or older when you created the account. If you don't have one, then you'll have to say goodbye to your twitter account.
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