I was locked out of my account because I had originally put my year of birth as **** bu...

GetHuman3516774's customer service issue with Twitter from September 2019

Help with my Twitter issue
The issue in GetHuman3516774's own words
I was locked out of my account because I had originally put my year of birth as **** but recently changed it to **** as that is my real year of birth. It said I violated polices by making the account when i was still only **. On the "request an appeal" form it said I could send my birth certificate so that's what I did. But every time it emailed me back it said I needed a photo ID, so I tried sending my birth certificate and my school ID but still it didn't work. The email I was sent said that it couldn't help me anymore and suggested making a new account. When I tried making another request it said I already had an unclosed case. I really just want to be able to access my account again, please connect me with an actual person and not a computer again.

GetHuman3516774 did not yet indicate what Twitter should do to make this right.

How GetHuman3516774 fixed the problem
Sadly, the only way to get your account back if this happens is to use an ID that says you were ** or older when you created the account. If you don't have one, then you'll have to say goodbye to your twitter account.
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Customer service issue
Reported by GetHuman3516774
Sep 1st, 2019 - 3 years ago
GetHuman3516774 shared how to fix
Seen by 13 customers so far
Similar issue to 55168 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman3516774 started working on this issue
Sep 1st, 2019 1:04pm
GetHuman3516774 confirmed the issue is fixed. Hooray!
Sep 1st, 2019 5:10pm