Twitter keeps sending me the password reset link however i have continuously repeated m...

GetHuman-orulesob's customer service issue with Twitter from August 2019

Help with my Twitter issue
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The issue in GetHuman-orulesob's own words
Twitter keeps sending me the password reset link however i have continuously repeated myself that the link is not working it says that i have already reset my password when i click on it!! when I have not!***I have emailed * times back and forth about my issue, and have yet to actually receive a email back from a actual human , just a auto message repeating itself dismissing my problem. ticket * ********** And ***********, *********** i clearly state that i cannot log into my account. your system continues to send me the same message with a reset button however I cannot reset the password. as when i click on the link it directs me to a page that says your password has already been reset,(even though i didnt change anything or was given the chance to do so) im not sure what the issue is but I need access to my account. i was told on ticket ending in **** that I didn't send the request from the email associated with my twitter so I am re sending this request with my email linked to my account. I was also told it looks like im logged into a app, im not sure my account has been comprised because I am not logged into any mobile app on my phone. im trying to actually log in but the issue is when you send me a reset password link it directs me to a page saying my password has already been changed. im becoming frustrated as its over a week of my trying to resolve this issue and it seems as if twitter is ignoring my concern and not helping me at all. like i have access to the email associated with my account, i am received the rest password links, however there must be a bug that isnt allowing me to change the password again the error i get is the password has already been reset however i didn't change anything nor did the link allow me to!BTW I am using a computer - stop sending me password reset link they are not working . please read my email!

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Customer service issue
Reported by GetHuman-orulesob
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 73 customers so far
Similar issue to 53152 others
0 customers following this


GetHuman-orulesob started working on this issue
Aug 5th, 2019 10:55pm