X Customer Service Issues

Today, without realizing it, I added my birthday to my Twitter account, which I created when I was only 11 years old. At that time, I used it to share my daily activities and support my idols like Greyson Chance & Justin Bieber. Despite never breaking any rules or engaging in illegal activities, Twitter now enforces a policy requiring users to be at least 13 when the account was created. It feels unjust that after eight years of no issues, Twitter is now suspending my account. I'm seeking assistance in restoring my account as I feel it is unfair to penalize me for something that happened so long ago. Twitter has been my preferred social platform for years, and I have created a community of friends on my fan account with whom I share concert memories and updates. Losing access to this account would be heartbreaking. I'm hopeful for a resolution to this situation.

On Friday, July 26th, [redacted], there was a concerning incident involving Bette Midler making a controversial statement on Twitter. The issue was reported on CNN and remains a public matter. As an affected individual, I voiced my concerns to Twitter regarding the offensive tweet, only to find my account suspended for alleged hateful conduct based on race. Despite my efforts to appeal the decision, my account remains suspended, limiting my ability to engage with my audience for personal and professional reasons. The situation highlights a disturbing bias towards the black community, with Twitter failing to address the real issue at hand. My 8,[redacted] followers have expressed support for my stance, and the impact of this suspension on my platform has been significant. I urge for a fair resolution to restore my account to its previous status before this incident occurred.

On July 26, [redacted], Bette Midler posted a controversial tweet on Twitter, referring to Black people as "BlackGround," which caused outrage among many, including myself. Despite reporting it to Twitter, the tweet remains online. I responded to her tweet by expressing my offense, stating that labeling an entire race as "ignorant" is unacceptable. Shockingly, Twitter suspended my account, @2Kos2order, citing hateful conduct related to race. My appeal, emphasizing that I was defending my race against her hurtful remarks, was denied after six days. This unjust suspension has silenced me on social and business fronts, affecting my ability to connect with my [redacted] followers. The bias displayed by Twitter and Bette Midler is alarming, as my attempt to stand up against racism is being suppressed. It is clear that my race is the victim here, yet I am the one facing consequences for speaking out. This unfair treatment not only silences me but also highlights the racism present on the platform. I urge Twitter to reinstate my account as my followers miss my voice and my political platform has suffered due to this unjust action.

On Friday, July 26, [redacted], Bette Midler made a controversial statement on Twitter referring to Black people as "BlackGround." This incident was covered by CNN and is now a part of public record. As a Black individual, I expressed my concerns to Twitter regarding this tweet, but they chose not to remove it. I engaged with Bette Midler directly, highlighting that many others were also offended by her words. Despite my efforts to address the issue peacefully, Twitter suspended my account citing hateful conduct related to race and other factors. I appealed this decision emphasizing that I was simply responding to Midler's tweet without making any threats. However, my appeal was denied after 6 days, significantly limiting my ability to engage socially and professionally with my [redacted] followers. It's evident that while I was standing up against racism, I have now been silenced unfairly, revealing a bias against individuals of Black descent. Twitter's actions, along with Bette Midler's remarks, demonstrate a clear display of racism that is impacting multiple users and hindering meaningful conversations online. My followers have expressed missing my contributions, and the setback caused by this incident has affected my political engagement and online presence negatively.

I am trying to regain access to my Twitter account after it was suspended due to a tweet that I now realize was inappropriate. I believed it was harmless, but it's clear that it crossed a line. I am eager to rectify the situation and have my account reinstated. However, the automated system banned me before I could remove the offending tweet. I want to emphasize that I do not support or promote violence in any form. My Twitter account is crucial for my YouTube channel, and I am willing to take any necessary steps to regain access. I have learned from this experience and will be more mindful of the content I post in the future.

I am concerned about the content on Twitter. I wish to address this with the corporate management as Twitter is permitting pornographic content which is offensive. It is important to rectify this issue by discussing it with the headquarters. There is no justification for such explicit material on a social media platform like Twitter. Given that many children now have access to social media, it is crucial to prevent them from being exposed to inappropriate posts. This situation is unacceptable and would not be tolerated on other social media platforms. I am committed to seeing this matter resolved. Twitter must improve its content monitoring to avoid similar incidents in the future.

I have been experiencing issues with Twitter's password reset link. Despite multiple attempts to reset my password, the link keeps leading me to a message stating that my password has already been changed, which is not the case. I have exchanged 6 emails about this problem but have only received automated responses. The ticket numbers are [redacted], [redacted], and [redacted]. I am unable to access my account and need assistance. In one response, it was mentioned that the request was not sent from the email associated with my Twitter account, so I am resending my request from the correct email. There was also a mention of potential unauthorized access to my account through a mobile app, but I can confirm that I am not logged into any app on my phone. I keep receiving reset password links that do not work, repeatedly telling me that my password has already been reset. I am frustrated after a week of trying to address this issue with no resolution. I have the email access and receive the reset links, but a glitch seems to prevent me from changing the password. I am accessing Twitter from a computer and do not need additional password reset links sent. Thank you for addressing this matter.

I got locked out of my Twitter account after adjusting my birth year from [redacted] to [redacted]. I am 18 years old and eligible to use Twitter. I fear my account might be suspended, jeopardizing my messages with my significant other and connections with my idols, built over years. Despite researching and finding a potential solution by deleting pre-age-appropriate content, I cannot access my account to do so. The lack of direct support is frustrating, and I am struggling to find a way to connect with someone from Twitter to assist me in resolving this issue. It's vital for me to regain access and salvage my account. Thank you.

I recently received a suspension on Twitter for confronting someone I deem to be harmful (@tomilahren). I believe in using strong language to wake people up, but I have never made threats or advocated violence. Many on Twitter promote hate and violence while silencing those who stand against it. I speak out for those in need and fight against those in power who perpetuate harm. Restoring my account and followers would help me continue this important work against destructive forces in our nation. Thank you for any help you can offer at GetHuman.

I created a Twitter account a while ago with my birthday month and day correct but made my birth year a year younger. Since I didn't use it much until now, I decided to update my birth year to my actual age of 18. I thought it wouldn't be an issue as Twitter allows users from 13 years old. However, as my birthdate is now over 13 years old, my account got locked immediately. I couldn't access my personal information or change my email. The Twitter Help site was not helpful as I couldn't follow the steps due to the account lock.

I encountered an issue trying to access my Twitter account via the Windows 10 app. It requested a verification code sent to my old phone number, which I no longer have access to. Unfortunately, Twitter doesn't provide alternative verification methods such as through email. Despite attempting to reset my password through the help pages, it still asks for the verification code which I can't receive. I reached out to Twitter by sending a ticket but haven't received a response yet. When I tried to submit another ticket, it stated the previous one was still active, and I needed to follow up. However, there seems to be no option to follow up on the ticket through their help pages or elsewhere. I even tried searching online for a solution without success. Now, weeks later, my account has been suspended. I attempted to appeal this through Twitter's support page, but the response indicated that I still needed to follow up on the previous ticket. It's frustrating as I feel like I'm going in circles with no assistance from Twitter.

My Twitter account got suspended for copyright strikes flagged by an automated bot. UMPG suggested contacting Twitter directly as they claim no control over accounts. Despite explaining that they need to ask Twitter to retract the strikes, they stick to their argument. In the past, a friend contacted Interscope Records to retract similar strikes. I've tried removing copyrighted material, but with a 5+ year old account, some content may have been missed. The person who helped me before isn't responding now. With previous strikes retracted, I hoped for reinstatement. UMG and Twitter keep directing me back and forth. My Twitter account is @WVLKINGWIRE.

Hi, I am experiencing difficulties with my account @beyourlight1999 since last Thursday, August 1st. I suspect it may have been locked or hacked. Upon trying to log in, I received a notification prompting me to confirm my phone number via Phone Call. However, I encountered issues as the "Call Me" button did not initiate any calls to my phone, preventing me from receiving the verification code via SMS/Text either. Despite ensuring my phone number is correct, I was unable to receive the SMS. Twitter informed me that my account is not linked to any email, highlighting the importance of verifying through my phone number. This situation is pressing as I engage in transactions on my account, and being unable to log in could mistakenly label me as a scammer. Your prompt assistance in resolving this matter by verifying my phone number would be greatly appreciated. Thank you for your help.

I recently updated my Twitter account profile by adding my date of birth, and unfortunately, I got locked out of my account. Despite submitting an appeal form, it was rejected. I attempted to contact Twitter's Help Center for assistance, only to be directed back to the appeal form. My account was removed due to an error with my date of birth; I mistakenly entered May 7, [redacted] instead of [redacted]. My account, created in September [redacted], adheres to the age policy, yet it was still deleted. As a sports journalist, my account holds valuable content, and I am eager to restore it. I seek guidance on the steps to recover my account.

Twitter Support, I have submitted multiple requests through Twitter Support on both my computer and the iPhone app seeking assistance in accessing our company's Twitter page. Our company, Wisdom Environmental Inc, has the username Wisdomenviro associated with the email [redacted] and the old password Wisdom2016. For verification, my email is [redacted], the company owner is Mike Wright with the email [redacted], and the company phone is [redacted]. I am struggling to regain access to our page and am considering whether to start a new business page for Wisdom. The current process provided by Twitter Help for resetting a lost password is not helpful as it requires entering a username, which leads to sending a reset link to the phone or email associated. As these methods are not working, the only option left is to select "can't access either," leading to a loop of filling out login issue forms and receiving generic responses along with a Twitter Support case number. I have repeated this process seven times and also messaged through the Twitter app five times with no resolution. Your assistance in resolving this matter is greatly appreciated. Rebecca G. Marketing Designer Wisdom Environmental, Inc. www.wisdomenvironmental.com

Hello, I'm not sure if there is anyone monitoring this, but I have already asked. I would like to speak with a real person about my account being permanently banned, as I believe it was unfair. It seems like there may be an automated system flagging the word 'c*nt'. In Scotland, this word actually means person. I have been banned multiple times for using it in a non-offensive way. For example, in Scotland, you can say "that person over there is a good person," meaning they are a nice individual. I am frustrated that my account is blocked due to using this word. Is there a way to reach out to someone about this issue?

I am currently locked out of my Twitter account. I was able to create a new password through my email, but the issue arises when Twitter asks for an SMS code that is being sent to my old phone number, which I no longer have access to as I now have a new phone number. This makes it impossible for me to retrieve the code needed to log in. My Twitter username is @WilleParnell and I have been using this account for at least 5 to 10 years. Please assist me with this matter. Thank you.

I have received 5 DMCA complaints this year for videos I posted on my fan account that fall under the fair use category. Despite reviewing the fair use policy, my account has been locked twice and I received a final warning today. It appears that accounts are targeted randomly, as other users who posted the same video did not face any issues. I am unsure how to communicate with Twitter and unsure of the next steps.

I deactivated my account a few times this morning on Twitter. Initially, I was prompted to verify if I was a real person, and after passing the robot test, I could deactivate again. When trying to log back in, I was requested to confirm my phone number, which I did successfully. However, after deactivating once more, upon trying to log in, I was again asked to verify my number but this time it failed. Currently, I am unable to access my account and receive a message to try again later. It has been over an hour since the issue started. Any assistance in regaining access to my account would be greatly appreciated. Using iPhone 7.

We operate a business Twitter account specializing in accountancy and financial services with a customer base of over 14,[redacted] clients. We are encountering difficulties as our customers are reaching out to other accounts bearing our business name. We understand that the verification process is temporarily suspended. Is there any assistance you can provide to address this matter? Verification would reassure our customers that they are engaging with the authentic business profile. For more information, please visit our website at www.paystream.co.uk.