Twitter locked my account because it was opened in **** before I was **. However, the account was used by a family member for a project but needed to use an alternative email, mine. I didn’t even use the account until the latter part of **** when I was of age. Please unlock my account, I don’t want to actually watch the news, Twitter is where I get my news

GetHuman-mariahyr's Locked Account issue with Twitter from May 2019

Help with my Twitter issue
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Before contacting them, items GetHuman-mariahyr may need:
Username, Email on Account, Phone Number, Password, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mariahyr's own words
Just put in my birthday man. ... I was inputting my birthday on my twitter account when it instantly locked me out due to an age restriction. At the time that my Twitter was created, it was not even used by me. There may not even be any tweets until **** when I actually wanted to use it and had the password to it. I wanted to create a new account at that time but I only had the one email address that was used two years prior by my family member. Had I know that I would be penalized for simply activating an unused account that I had YEARS ago, I never would have touched the birthday feature. Twitter needs to unlock my account because I was unaware of this automated locking and it is unfair to instantly suspend and penalize someone who has followed all of twitter’s rules and regulations.
This is really agitating because I was RIGHT in the middle of a conversation and I get this locked out message. I am LITERALLY being punished for something I had no part of. I had just started to get back into tweeting and socializing via social media again and this happens. Instead of making everything so instant and automated, try getting real people to fix these issues and get the whole story.
I want it resolved quickly by unlocking my account.
I have had this account for years. I have never gotten into any trouble nor violated any rules nor has my account been hacked. I am a regular user with no strong social media presence but the interactions I did have were very meaningful to me.
I went through the appeal but I have yet to hear anything back.
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Twitter

The Birthday Feature
Locked Account issue
Reported by GetHuman-mariahyr
May 21st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 46501 others
0 customers following this

Timeline

GetHuman-mariahyr started working on this issue
May 21st, 2019 5:48am
GetHuman-mariahyr indicated the issue is not fixed yet.
May 21st, 2019 10:59am

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