X Customer Service Issues

I recently bought a new phone and have since been unable to log in to my account. Despite keeping the same phone number, I am unable to verify my credentials (username and password). Although my username and password have remained the same, the system does not recognize them. My username is @reale.brian, my full name is Brian Reale, my email is breale91[at]yahoo.com, my password is Hearts0N51RE, and my phone number is ***-***-****. I need assistance from Twitter to either recognize my login details or provide guidance on how to access my account again.

My account @ScoobyD00Snacks has been locked because I quickly followed at least 30 people. I was prompted to change my password, but I am facing issues as I have changed my phone number to [redacted] and cannot remember the password for [redacted], which I created a year ago without noting down the password. I am hoping we can resolve this as I have put in a lot of effort into building up that account. I would appreciate your assistance in unlocking the account. It has been 4 days, and I am struggling to remember my email password. Thank you.

I encountered an issue trying to create a Twitter account recently. While attempting to sign up, I received a message stating that my email was already in use and prompting me to use my phone number instead. When I attempted to log in later, the site displayed a profile image and user name (@psnshndys) that are unfamiliar to me. I am confused about why "Brookroyd" is associated with my account when my name is Grace Pellegrini and my email is [redacted], which I have used for years. I would prefer not to provide my phone number for the account. I made an attempt to contact Twitter support via support.twitter.com, but I was unable to send my email. If anyone has experienced this issue or has advice, please let me know. Thank you.

I am experiencing difficulties with my direct messages. Despite having unread messages, whenever I try to access them by clicking on the direct message logo, the loading screen appears indefinitely or displays a loading failure message. This issue has persisted for over 24 hours. I have attempted to resolve this problem by accessing the app on my iPhone, using Safari on my phone, utilizing my computer, restarting my phone, deleting and reinstalling the app, but all attempts have been unsuccessful.

Subject: Twitter Account Locked I am reaching out about my account, @Bigdawg6940, which has been locked for several months now. My Twitter account has been locked for approximately six months due to me creating it before turning 13. I am now 19 years old, and I do not understand why this is still an issue. I have filled out the form to request an unlock and received a message stating: “We’ll be able to unlock your account and will be in touch again with updates on our progress.” I have not received any updates despite multiple attempts to contact you through my other Twitter account, email, and phone. I am extremely disappointed and feel deceived by the lack of communication from your support team. I am frustrated with this situation and demand that my account be unlocked immediately. Best regards, Ben P. M.

I want to report an individual on Twitter who is engaging in fraudulent activities. I have already created a Reddit post to expose this person for taking advantage of me. They keep changing their Twitter handle to avoid accountability. Their previous handle was twitter.com/voragoslair, and now it is twitter.com/natauwushaa. They may change it again in the future. This person offers art services where you pay them to create artwork, usually of your Runescape character. I paid for a service over a month ago, and when I requested a refund because the work had not started, they refused and blocked me from all communication without issuing a refund. I believe this person should not be allowed to constantly change their Twitter handle. It seems like they are doing so to escape repercussions for their fraudulent behavior. While I'm not suggesting they should be banned from Twitter entirely, I think having limits on how frequently they can change their handle would be beneficial to prevent further fraud from taking place. Thank you, Luke.

I recently created a Twitter account for my blog project and successfully linked it to my posts. However, when asked to provide a birthdate for the profile, I entered the founding date of my blog without realizing the implications. This led to my account being locked and now I am required to upload a copy of my government ID to unlock it. I am hesitant to do so as it seems like an unnecessary intrusion of privacy. I feel misled by the prompt and would appreciate it if my account could be reset or deleted so I can start afresh.

Dear Twitter Support, I am encountering trouble accessing my account. I am 19 years old, born on September 1, [redacted]. Upon correcting my birth year in my account, Twitter locked me out claiming I was under 13 when the account was created on August 24, [redacted], just a week before my 13th birthday. Initially, I rarely posted on my Twitter. I cherish my account @kassie_verbeek with nearly 1,[redacted] followers, filled with significant history and tweets. I have submitted an appeal but have not received a response. I kindly request your assistance to restore my account. Twitter is my preferred social media platform, and I would be grateful for your prompt resolution. Thank you for your attention to this matter. Best regards, Kassie P.S. Kindly unlock my account @kassie_verbeek. Your help in restoring access is highly appreciated! :)

Dear Twitter Support, I am encountering difficulty accessing my account. I am currently 19 years old, born on September 1, [redacted]. Initially, I corrected my birth year on my account, which led Twitter to lock me out due to creating the account before turning 13. The account creation date was August 24, [redacted], just a week shy of my 13th birthday. At the outset, I scarcely posted any tweets on my account. I am eager to regain access to my account @kassie_verbeek, where I had nearly 1,[redacted] followers and a substantial history of tweets. Although I have submitted an appeal, I have not received a response yet. I kindly request your assistance in resolving this issue promptly as Twitter is my preferred social media platform. I have enclosed my valid driver's license and a photo for age verification. Thank you for your attention to this matter. Best, Kassie V P.S. The account in question is @kassie_verbeek. Your help in unlocking it would be greatly appreciated! :)

In February, I rediscovered my Twitter account from [redacted]. It appears to be stuck in a locked or frozen state. I am unsure if it was hacked or if it's malfunctioning due to inactivity. The issue is I cannot send or receive tweets, verify my email, disable my account, or update any information. It seems my account is stagnant. I was hoping to delete it permanently and create a new one. Any assistance would be greatly appreciated. Thank you. -Sophia

Hello, I have repeatedly tried to adjust my Twitter settings to avoid seeing ads but continue to encounter and have to block them. Can you please prevent these tweets from showing up in my feed? It gets frustrating having to block multiple promoted ads daily on Twitter. Thank you for looking into this matter and for any help you can provide.

My account @chargerlynn was suspended, and I don't believe it was justified. I made a comment about a Muslim individual, and I received a suspension for it. However, I see other users making threats and hateful comments without consequences. This feels like a double standard. I feel unfairly targeted for my opinions. If you choose to delete my account, then all accounts with similar content should be treated equally. I will be reaching out to my representatives to address what I perceive as bias against Christians and conservatives on Twitter. Please reconsider reinstating my account. Thank you, @chargerlynn.

Dear Twitter Support, I want to express my gratitude for your dedication to assisting Twitter users. I am reaching out about a legal issue concerning a Twitter account. Four months ago, I was summoned by the media prosecutor in Kuwait due to allegations regarding the account @GueSsWh[redacted]0. I have been wrongly accused of owning this account, despite denying it. The judge has ruled against me and fined me $16,[redacted] claiming ownership of the account. I have been in contact with the actual account owner from Egypt, who is willing to provide a statement verifying that I am not the owner. However, an official statement from Twitter denying my ownership is crucial for my case. I understand the need for privacy but I urgently require your assistance in proving my innocence. Can you confirm that the account @GueSsWh[redacted]0 is not tweeting from Kuwait? The account owner is willing to cooperate if needed. I have legal documents for reference and can provide them via email if required. I appreciate your prompt attention to this matter. Sincerely, Abdulaziz

Following my recent tweet, I noticed my account disappeared suddenly. I am unsure if I was blocked as all incoming tweets vanished. The tweet in question was regarding vaccinations and not particularly controversial. Although I can view my profile, my homepage shows no incoming tweets, and I am unable to send any out. I am in need of assistance to restore my account. I have limited computer knowledge, as a friend set up the account for me over a year ago. Any help would be greatly appreciated.

While updating my Twitter account information, I discovered that my birthday was entered incorrectly as June 5th, [redacted] instead of the accurate date, June 5th, [redacted], which caused my account to be locked due to age restrictions. I attempted to correct this, but mistakenly selected the wrong option in the process. I need assistance in resolving this issue so I can regain access to my account, as it is something I value and utilize daily. Thank you for your help.

I need assistance with my Twitter account. While trying to update some profile details, my account got locked after adding my date of birth (6 January [redacted]). I made several attempts to resolve the issue in a panic, leading to Twitter now requesting documentation from me to unlock the account. Twitter is crucial to me as it is my primary social media platform for news, connecting with friends and followers, and promoting content. I've had this account since [redacted], but my initial tweets are from when I was fourteen in [redacted]. Losing this account would be detrimental as it is a significant part of my online presence and brand.

I am seeking assistance regarding my Twitter account, @TheNuclearDom, which has been locked for three weeks without any updates on its status. I acknowledge that I was underage when I created the account in [redacted], but I am willing to remove any posts prior to my 13th birthday. I am a dedicated Twitter user and hope to regain access to my account. I urge for more consistent communication from the support team and am willing to accept the loss of pre-13th birthday content. Twitter is a platform where I feel connected, and not having access has been frustrating. I refrain from using my personal account as primary until my original account is restored. I request either the unlocking of my account or regular updates via email at [redacted] I appreciate any help or consideration on this matter. Thank you. ✌️

My parents set up my account when I was under 13 years old. Recently, I attempted to correct my date of birth, only to find my account locked. After completing a recovery form, I mistakenly chose the wrong category. Upon realizing my error, I resubmitted the form with my ID. Despite being assured my account would be restored, I then received an email indicating I had selected the incorrect category. I have been struggling to rectify this issue, as the system prompts me to fill out the already submitted form and does not allow me to change the category. I am now 20 years old and should have access to my account. I am seeking assistance as I seem to be stuck in a loop and unable to resolve this matter.

I made my account about five months before turning 13. I recently realized the birthdate was incorrect, so I updated it, resulting in being locked out of my account. I have been informed online that once this occurs, the account cannot be unlocked. Is there any possible way to regain access to my account? I have valuable memories and online friends I don't want to lose. I cherish the photos from concerts that are only stored there. I simply wanted to provide accurate information. Thank you for your assistance. Username: @susanne_elaine.

On April 26, I shared a link from @techdirt regarding law enforcement officer safety on Twitter using the Twitter for Android app. Subsequently, the accounts @altarboysociety, @sheriffhilton, @vapournews, @onenewsfeed, @newpurplegang, @richardwershe, @imandywarhol, and @inthelandofla, which I had accessed, were suspended after retweeting the same content. I believe this action resulted from algorithmic errors rather than violations of Twitter's rules. I would appreciate the opportunity to discuss and resolve this issue with a representative. Thank you. - Matthew Fitzgibbons