X Customer Service Issues

Archive 74

The following are issues that customers reported to GetHuman about X customer service, archive #74. It includes a selection of 20 issue(s) reported April 20, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was using the email address @bobreuter4 for my Twitter account, and within the last 36 hours, it has been disabled. Now, I can only access my account with the email @reuter_bob, which is not ideal. This change has caused me a lot of frustration as all my previous tweets have been linked to the deactivated account. I am very unhappy about this situation, and I may have to seek help from my connections at the White House to resolve it. It seems like all my Twitter activity has been erased, especially after I uninstalled Google due to biased search results.
Reported by GetHuman-rereuter on Samstag, 20. April 2019 15:00
Hello, on Twitter, my account has been locked because I changed my birth year to [redacted]. I suspect the lock occurred due to creating the account at 12. It was only for that year, and I turned 13 after. Initially, I seldom used Twitter; however, after turning 13, I used it daily. Is there a way to unlock my account? Thank you. I primarily use Twitter and am a loyal user who doesn't frequent other social media platforms. Twitter handle: @Hamaouiaref Email: [redacted]
Reported by GetHuman-arefhama on Sonntag, 21. April 2019 02:06
My Twitter account has been unfairly suspended. Two individuals have been harassing me, with the female making racist comments. Although I didn't engage with her, I did send a tweet that I quickly deleted. This person seems to be causing trouble regularly and has a history of such behavior. My account was suspended based on actions I did not commit within such a short timeframe. I believe my account should be reinstated promptly, as I value connecting with friends and have been experiencing ongoing harassment issues.
Reported by GetHuman-misercol on Sonntag, 21. April 2019 02:17
Hello Twitter, I am Kevin C. from Woodbridge High School in Irvine, California. I am reaching out to inquire if an in-person interview and a tour of your headquarters could be arranged for our economy class project. We aim to learn about your company's history, operations, organization, financial reports, and future goals. The interview duration is expected to be around 15-20 minutes. I believe studying Twitter is beneficial as many high school students use Snapchat without fully understanding its features like emojis, friends list, location apps, best friends list, etc. If you agree to this, please contact me via email at [redacted] or on my mobile at [redacted] to schedule the interview. Thank you for your consideration. Kevin C.
Reported by GetHuman2783758 on Sonntag, 21. April 2019 06:39
I’m @UK_Supporter. I've been put on a week's restriction due to a tweet. Twitter's action was unjust and inappropriate. I posted something similar to a Muslim user but replaced "Allah" with "God." My account got blocked, while theirs remains active. I attempted to report the issue via Twitter's help link, but I couldn't type anything. It seems odd that Twitter hinders users from filing complaints. I'm requesting for my account to be unlocked. Twitter's decision seems unfair, biased, and comes across as discrimination against non-Muslims. I haven't violated any rules - no threats, racial slurs, profanity, or offensive language. I merely reposted a portion of another tweet. Please reinstate my account.
Reported by GetHuman2784723 on Sonntag, 21. April 2019 14:57
My account, @ml*mdltn, has been locked for approximately a week now. Twitter claims that I exhibited suspicious behavior, which I completely disagree with. When I try to unlock my account, I am asked to verify my email, but I have not received the verification email after a week. Contacting Twitter support hasn't been helpful as their response just reiterates the same instructions. I have been trying to confirm my ownership of the account without success due to not receiving the necessary email. I hope Twitter can resolve this issue promptly by either unlocking my account or sending the verification email.
Reported by GetHuman-emilemid on Sonntag, 21. April 2019 16:04
I woke up today and discovered that my Twitter account, @Minato_Burst, has been temporarily suspended for what was deemed "hateful speech." The incident involved me referencing a character from the game Paladins, not a real person, and the recipient of the message understood the context. The suspension of 6 days seems excessive for a situation related to a video game. Please reach out to me via the email provided. Thank you.
Reported by GetHuman2786550 on Montag, 22. April 2019 02:15
Hello Twitter, I wanted to bring attention to a user named @SevdaMendes25. She obsessively follows Shawn Mendes and demonstrates rude and disrespectful behavior towards others, making harmful and threatening comments, some of which are racist. She even targeted a kind girl with a medical condition, labeling her a fake fan. Her alarming statements about marrying Shawn Mendes and harming his potential girlfriend raise serious concerns. Despite multiple reports on Twitter and Instagram, her harmful content often goes unnoticed as she might delete it quickly. While I suggest taking action against her, the decision ultimately lies with you. I am merely sharing this to highlight the disturbing behavior, hoping for a resolution. Have a good day.
Reported by GetHuman2787398 on Montag, 22. April 2019 09:23
I have a Twitter Support Case open with number [redacted]. I have provided various pieces of evidence to prove that I, C. Grussendorf, am the rightful owner of my company, Kinghime LLC. Despite submitting a clear photo of my state-issued ID, Kinghime LLC registration, updated proof of registration, Michigan LARA entity search results linking me to the company, and my business card, I continue to receive automated emails stating insufficient information. The requirement of a company representative is unnecessary as I am the sole proprietor of Kinghime LLC. I am unsure of what additional steps I can take to resolve this issue. Your guidance on this matter would be greatly appreciated.
Reported by GetHuman2788270 on Montag, 22. April 2019 13:44
I unintentionally spent more time on Twitter than usual and got locked out due to unusual activity on my account. Trying to reset my password through email has not been successful as I keep getting redirected back and forth between my username and email without resolving the issue. Now I am unable to access my account as it says I have tried too many times. I just want to regain access to my Twitter account promptly. Any assistance on how to successfully reset my password would be greatly appreciated. Thank you.
Reported by GetHuman2789763 on Montag, 22. April 2019 16:58
Hello, I am inquiring about the status of my account, @Ryan13i, and when it will be unlocked. After entering my birthday, my account was immediately locked. I followed the instructions provided and submitted photographic details of my birth certificate and my father's driving license with his consent. I am hopeful to regain access to my account, especially since some friends who faced similar issues in the past did not have their accounts restored. This situation concerns me slightly as I have had the account since [redacted] but only began using it actively 1-2 years ago. Thank you for your attention to this matter. Sincerely, Ryan
Reported by GetHuman2790777 on Montag, 22. April 2019 19:07
Dear Sirs, I am facing an issue with accessing my Twitter account. My account name is @advancedbeings, and the original email associated with the account was [redacted] The phone number used during registration was [redacted]. However, I have since moved to Bogota, Colombia, and no longer have access to the Edmonton Alberta cell phone number provided. For assistance, please contact me at +57 [redacted] or [redacted] The old email linked to the account, [redacted], is no longer accessible due to the domain being terminated after I sold my business in September [redacted]. I am reluctant to create a new account as I have valuable information and a significant following on my current one. I have provided all the necessary details to verify my identity and would appreciate any assistance in restoring access to my account. Keith Hatton
Reported by GetHuman2791725 on Montag, 22. April 2019 21:22
Dear Sirs, Despite the continued runaround from your customer support team, here are my account details: username @advancedbeings, original email [redacted], and previous phone number [redacted]. I have recently relocated from Edmonton, Alberta to Bogotá, Colombia in South America. I no longer have access to the Edmonton cell number as it is incompatible in Bogotá. For contact, please reach me at +57 [redacted]. The old email [redacted] is inaccessible since the domain Hatton.ca ceased to exist after I sold my business in September [redacted]. I've provided all the necessary information to recover my Twitter account, where I've built a significant presence. I hope for your understanding and assistance in resolving this matter. Best, Keith Hatton [redacted] +57 [redacted] Please advise.
Reported by GetHuman2791725 on Montag, 22. April 2019 21:32
Hello, I have been using Twitter for nearly 3 years without any issues until last night when my account got locked. I recently updated my birth year to reflect a one-year difference, which triggered an age restriction lock. The age requirement for a user to create an account is 13 years or older, and I met this criterion when I created my account in [redacted] with a birth year of [redacted]. I was disheartened to discover my account was locked as I rely on Twitter to promote my video editing work, which I have been doing for the past 3 weeks. It has become a significant platform for me as an editor and losing access to it overnight has been distressing. I hope Twitter can swiftly address this issue and restore access to my account. Thank you for your attention.
Reported by GetHuman2792768 on Dienstag, 23. April 2019 00:41
My Twitter account was suspended after attempting to change my birthdate, and Twitter indicated it was created when I was under 13. I submitted a report and my ID, receiving a response that my account would be reinstated post deletion of tweets from when I was underage. Despite waiting for over a week and a half, there has been no resolution. I then reached out via email, but was informed my case was closed without the account being restored. I am perplexed by this situation as it feels unjust.
Reported by GetHuman2793514 on Dienstag, 23. April 2019 04:57
Hello everyone, I recently purchased a Twitter account for gaming purposes, specifically associated with PUBG Mobile due to its high ranking. I made a deal with another player in the game to buy their account and used Western Union to send the payment. I then received the account details (email and password), changed all the account information (username, email, and phone number), and believed everything was secure. However, after 4 days, I discovered that the original owner managed to recover the account through the email registered to the Twitter account. I have proof of the money transfer receipt, all conversations with the seller, email confirmations of the changes I made, and believe there should be records on Twitter's end. I am seeking assistance in reclaiming my account and dealing with this scammer who is deceiving others. I can provide any security information and evidence required. Thank you for any help you can offer in this matter.
Reported by GetHuman-burashed on Dienstag, 23. April 2019 13:24
Hello, I am the owner of the popular anime fan Twitter account @Animegif, which had over 69,[redacted] followers and was growing steadily. I posted daily for the past 3 years, sharing only PG anime content for my fans. However, my account was recently suspended for allegedly breaking the rules, which I strongly deny. I have attempted to contact Twitter, but I have only received automated responses without any explanation from a real person. I believe my account was targeted because it represents a brand rather than an individual. I simply want my account reinstated so I can continue sharing quality anime posts with my followers. It's disheartening to think that my account, which has a large following, is being treated unfairly due to its organizational nature. On the day of the suspension, I didn't receive an email or explanation; it was only after reaching out that I received a delayed response from an automated system. I hope to receive some assistance with resolving this issue.
Reported by GetHuman-bransiph on Dienstag, 23. April 2019 13:58
Hello, I am the owner of the popular anime fan Twitter account @Animegif, which had over 69,[redacted] followers and was growing steadily. I used to receive about [redacted],[redacted] daily views on my profile. For the past three years, I have been uploading content daily on this page. Recently, I was suspended for allegedly "breaking the rules," which I am certain I did not do. I exclusively share PG-rated anime content for my fans. Despite my attempts to contact Twitter, I only receive automated responses with no explanation from a real person regarding the suspension. I suspect that my account was targeted because it is anime-related and not associated with a real person. I am certain that I did not violate any rules. I simply wish to have my Twitter page reinstated so I can continue sharing quality anime posts with my followers as they browse through their timelines. It is disheartening to think that my account, despite its large following, may have been targeted due to its non-personal nature. I am hopeful that someone can help me resolve this issue.
Reported by GetHuman-bransiph on Dienstag, 23. April 2019 16:36
I created a Twitter account and selected my preferences, following only Kingdom Hearts, nothing else. Suddenly, I received a suspension notice for "Unusual activity." Even though I signed up with an email specifically to avoid providing a phone number, you are now requesting it after I chose to use my email initially. This situation is frustrating, and I request that my account be unsuspended promptly without the need for a phone number. Many others, like me, prefer using an email and not a phone number. I hope you can rectify this mistake swiftly. Thank you, and I hope this matter gets resolved soon. Have a good day.
Reported by GetHuman-costaura on Dienstag, 23. April 2019 18:43
I am writing on behalf of my daughter Audrey, regarding her deactivated Twitter account @audrey_smith24. The account was deactivated because it was created two days before her 13th birthday, and a single tweet was posted during that time. Despite providing her driver's license multiple times to prove my relationship, we have not received any assistance from Twitter. Audrey turned 18 on March 24, [redacted], and we simply want her account to be restored.
Reported by GetHuman2799680 on Mittwoch, 24. April 2019 02:50

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