A week ago today my Twitter account was suspended "for suspicious activity" -- specific...

GetHuman-markmitt's customer service issue with Twitter from April 2019

Help with my Twitter issue
The issue in GetHuman-markmitt's own words
A week ago today my Twitter account was suspended "for suspicious activity" -- specifically, because my business*ministry partner in Arizona was accessing my account (with my permission). Their notice told me to go in and reset my password to get it going again, which I immediately did. (FYI, I've had this happen several times in the past couple years, and resetting my password always solved it.) But this time it said they needed to send a verification code via SMS text message to my cell phone, and they listed my correct number. So I clicked the button requesting the code, but it never came. So I tried again. And again. Etc. I've probably tried ** times in the past week, but have never received a verification code. Also, I emailed their "help" department twice, both times explaining the problem -- and both times I received and auto-reply saying it might take them a few days to get back to me ... but so far no response. Very frustrating... I just want to get online again!

GetHuman-markmitt did not yet indicate what Twitter should do to make this right.

How GetHuman-markmitt fixed the problem
After a week of being locked out of Twitter and receiving no help, I finally googled to try to figure out the problem. I found out that some mobile carriers don't allow short code texts without specifically setting your account up to receive them. Unfortunately, Verizon is one of those carriers (I never had this problem before because I had previously been with AT&T).**Here's what I found from one person who had dealt with this (on a Verizon chat line):**“Just found the answer. You need to send a text with the word ON to twitter. In the US the short code to send that text to is *****.*Once that is sent your account will start working again.”**So I texted GO to *****, and immediately got a response from Twitter. Apparently they had been sending me authorization codes about ** or so times over the past week (every time I requested one) – but Verizon wasn’t letting them get through to me. But once I did the above, everything opened up, I plugged in the authorization code, and I was back online with Twitter. **Very relieved – though frustrated with both Twitter and Verizon for allowing such a simple problem to hang me up for so long (and, apparently, many others who have dealt with the same thing – both with Verizon, and other mobile carriers).**Hope my hard-learned lesson can help others!
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Customer service issue
Reported by GetHuman-markmitt
Apr 4th, 2019 - 3 years ago
GetHuman-markmitt shared how to fix
Seen by 37 customers so far
Similar issue to 40786 others
0 customers following this
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GetHuman-markmitt started working on this issue
Apr 4th, 2019 2:36am
GetHuman-markmitt indicated the issue is not fixed yet.
Apr 4th, 2019 7:02am
GetHuman-markmitt confirmed the issue is fixed. Hooray!
Apr 5th, 2019 2:45am