If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman2642265's own words
Check my messages to see if I had received a response about a homework problem. ... In the beginning of January, a notification on Twitter urged me to put my birthday on my account. When I did so, my account was locked due to my having created it before I was **. However, I did not use the account until after I was ** - I simply wanted to ensure I could save the account name I wanted. I filed a help ticket and Twitter should have sent an email allowing me to reactivate the account, but my work (I have my work email on the account) was switching to a new shopping cart system, meaning that my email was down for a few days. I suspect that the reactivation email was sent during this time, so I never received it. I am ** now, and would appreciate it if my account could be unlocked.
The only reason my account was locked was because I obeyed Twitter's suggestion and added my date of birth to my account. I created the account before I was **, but I did not use it.
Either by unlocking my account automatically or resending the email for me to unlock it.
I have been a customer for about *-* years, and have not broken any other guidelines or rules.
I attempted to call Twitter's helpline, but they apparently do not offer over-the-phone assistance to customers. The only contact option is by sending a message over Twitter, which I can not do when my account is locked.
I have an issue with Twitter too
How GetHuman2642265 fixed the problem
We are waiting for GetHuman2642265 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.