Hello,**My exact problem is that I can't log in to twitter due to not knowing which pho...

GetHuman2214918's customer service issue with Twitter from February 2019

7 views
 | 
33266 similar
 | 
0 following
Help with my Twitter issue
GetHuman2214918's next move: call Twitter.
The best way to get your problem resolved is to tap the button below to start calling Twitter. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2214918 may need:
Username, Email on Account, Phone Number, Password, and Name of Account Holder
The issue in GetHuman2214918's own words
Hello,**My exact problem is that I can't log in to twitter due to not knowing which phone number was set up with the account. The phone number was set-up by a former employee of our company. Since they are no longer with us, we don't have access to that information.*Whenever I try to log in, an identity verification message appears asking us to confirm the phone number. The password is correct, it is just that message that is stopping me from logging in.*We don't know which phone number is registered (since the twitter account was set up by a former employee), therefore we are not able to log in.*We need one of two things to be done:**-Change the identity verification question.**-Allow us to delete or modify the phone number associated with the account (however, please note that the whole point is that we can't log in, so steps on how to change your phone number while on your profile do not apply)
GetHuman2214918 did not yet indicate what Twitter should do to make this right.
I have an issue with Twitter too
How GetHuman2214918 fixed the problem
We are waiting for GetHuman2214918 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Twitter customer problems.
How Do I Fix a Hacked Twitter Account?How Do I Recover My Twitter Account?How Do I Delete My Twitter Account?How Do I Appeal a Suspension from Twitter?What Do I Do If My Twitter Account Is Locked?
Do you have a customer issue as well?
We can help you get Twitter's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Twitter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2214918 fixes it.
This email address isn't valid

Twitter

Customer service issue
Reported by GetHuman2214918
Feb 15th, 2019 - 8 mons ago
I have an issue with Twitter too
Not resolved
Seen by 7 customers so far
Similar issue to 33266 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2214918 started working on this issue
Feb 15th 4:51pm
GetHuman2214918 shared this issue with followers on Twitter
Feb 15th 4:52pm
GetHuman2214918 shared this issue with followers on Twitter
Feb 15th 4:52pm