to whom it may concern,*my name is Alana Marcelino and I am about to turn ** years old...
GetHuman2095992's customer service issue with Twitter from February 2019
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The issue in GetHuman2095992's own words
to whom it may concern,*my name is Alana Marcelino and I am about to turn ** years old. I am a student at San Francisco State University and went into Twitter headquarters today (******) to fill out a form to appeal my Locked Account. My account was locked due to me changing the year of my birthday. When I had originally been given access to this account, my mom (Deanna Marcelino born March *, ****) was the owner of the account. It was not until i was late into middle school (of age. ** years or older) that I was allowed my own access. I filed the appeal form and my mother submitted a photo of her ID to confirm she was clearly of age to be the owner of the account. I am now about to be twenty years old and need full access back into my account (@iamAlana*) This account is important to me as it is the subject of an upcoming college project I am doing on the impacts of social media on race, identity, and sexuality and I use my own twitter as an example of the impact it has had on me. I came out on Twitter. I participated in the Womens march, wrote about my Filipino identity, wrote about living in a predominantly white neighborhood as a person of color. My Twitter account has quite literally been how i intake news and how I have become of age as a person. I am old enough to have my Twitter account and I need it reactivated please. Taking this away from me strips me of the very experiences that Twitter thrives off of in the first place. On my down time I will often find myself scrolling through my old tweets and remember the importance my voice had on the app. (when trump was elected) (various social justice movements like parkland, sandra bland, etc) I am an active participant in the Twitter community and my voice matters on this site. I beg you to please restore my full account back. (@iamAlana*) Thank you for your time. I look forward to hearing from you.
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