Hello, I’m contacting you regarding my locked account @ittybittylina. I have been wrong...

GetHuman-luddy_du's customer service issue with Twitter from January 2019

7 views | 31213 similar | 0 following
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The issue in GetHuman-luddy_du's own words
Hello, I’m contacting you regarding my locked account @ittybittylina. I have been wrongly locked out of my account for “age restrictions” even though i am one month shy from **(twenty one!). That account used to be my mother’s, and it was created in ****. I was ** at that time. Eventually, she abandoned her account and handed it to me. These days I wanted to change it to my actual age, which is **, and you IMMEDIATELY BANNED ME. I was completely unaware that you would do something like that. I submitted a form, I even applied for parental confirmation just to try to get my account? I can’t even call it my own account because it was my MOTHER’S. You told me that my account can be unlocked, and that you will get to me shortly. However, many other people got this same message and some of them have been account-less for more than a YEAR, which is absolutely unacceptable and just makes me think you do NOT care at all about your users. So this prompts me to question you, how soon actually is “soon”? How many things do you want me to do for your reckless errors? Also, please, do try to interact more with your users, some of us are legitimately suffering because of your negligence and actions. There are companies as big as you that have treated me with respect and have actually chatted with me and solved my problems. What about you?

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Twitter

Customer service issue
Reported by GetHuman-luddy_du
Jan 31st, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 31213 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder

Timeline

GetHuman-luddy_du started working on this issue
Jan 31st, 2019 7:58pm
GetHuman-luddy_du confirmed the issue is fixed. Hooray!
Jan 31st, 2019 7:59pm

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