X Customer Service Issues

I need help with my Twitter account. I recently changed my phone number, but I can't update it on my account because it says the number is already associated with suspended accounts (which are not mine). This prevents me from using my current phone number for verification purposes, making it difficult to access my account in case of glitches or lockouts. I've had this account for over 5 years and would appreciate any assistance in resolving this issue. Thank you.

My Twitter account @keww_ has been suspended. I initially thought it was a temporary issue, so I created two new backup accounts @kendallthaguru and @profitMr. However, I recently discovered that my original account @keww_ was suspended for violating Twitter rules. I received an email about the violation, stating that repeated violations can lead to permanent suspension. I was unaware of breaking any rules and would like to discuss this matter with a Twitter representative. Both my phone number ([redacted]) and email ([redacted]) are associated with these suspended accounts.

Hello, My name is Hakeem and I created my twitter account in November [redacted]. I have been using the account for various social tasks like Airdrop and blog posts, as well as staying updated with the latest information. Due to limited data, I decided to purchase cheap data and use a VPN for data saving mode but unfortunately, my account got suspended as a result. I would appreciate any assistance in restoring my account as I rely on Twitter for various reasons and have created new accounts twice before due to suspension. Email: [redacted] Username: @airdropCrypto16 Password: Hakeemee7 Thank you for your help in advance.

I am inquiring about my recent suspension for "targeted harassment" and seeking clarification. During a discussion about abusive behavior towards individuals I know, several of us, including Stephen, Claire, and Grahams (individuals I am associated with on various platforms), were involved. A tweet was posted including the following statement: SoniaSays @dislikemorons @faintlyfalling @mrkhtake2 @Glinner Common practice isn't it though. No matter if you're man, woman, trans man, trans woman, homo or hetero, if you don't bow down to the almighty penis people trampling over women and kids you are a disgusting, ranting, irrational transphobic t*rf! BURN THEM I fail to understand why discussing activists' desires for harm towards us is considered targeted harassment. Could you please clarify who or what the target of this tweet allegedly is?

I made my account (@fvdedskies) when I was 12, and now I'm 15. My account got locked months ago, and even though I appealed months ago, it's still locked. I'm uncertain if my account will ever get unlocked. I am eager to find out if my account will be unlocked soon. If not, I want to know the steps to delete it or change my username to create a new Twitter account.

My account was restricted because I created it when I was under thirteen. I recently updated my birth date, and now that I'm 16, I'm blocked from using Twitter. I haven't received any emails regarding this issue. I've submitted a request but haven't been given a timeframe for when I'll hear back. I had to create a secondary account just to access Twitter support and try to contact a support agent. I just need to have a clear line of communication to stay updated on the progress of resolving this issue.

I encountered an issue when trying to create a Twitter account on December 26, [redacted]. Upon entering my email address, I was informed that an account was already linked to it. I attempted to reset the password, but received an error message each time, preventing me from accessing the Twitter login page. Upon reviewing the email from Twitter, I discovered the username @6jiraulsstirgu associated with my email address ([redacted]) along with a photo of someone who is not me. I am Ulysses McNeill, an African American male from Dunn, NC, USA. Kindly rectify this error and contact me via email. Thank you.

I updated my birthday on Twitter to reflect my actual age after previously having it set to an older year. Unfortunately, this action led to my account, created in [redacted], being deactivated due to age restrictions when I originally signed up. Despite being over 13 now, I am struggling to reactivate my account. My attempts to reach out to Twitter through their provided form were unsuccessful. I also tried creating a new account and contacting their support system, which redirected me to the same ineffective form. Resetting the password for my suspended account did not yield any results either. I even reached out to Twitter on Instagram but have not received a response. Each time I use their support system or try to access my suspended account, I receive a pop-up message stating that they are aware of the issue but cannot review any inquiries or requests related to the suspension. This lack of responsiveness from Twitter is disappointing, especially as a regular user, affecting my overall satisfaction with the platform compared to other social media services.

I recently attempted to update my birthdate on Twitter from [redacted] to my actual birth year, [redacted]. However, this change resulted in my account being locked due to the assumption that I created the account when I was under 13 years old. I have heard about the long waiting periods for Twitter to resolve such issues even after providing identification. I have already submitted a ticket to seek assistance in unlocking my account. Since I did not use Twitter much before turning 13, I hope this information will help expedite the process. It is essential for me to regain access to my account promptly as it is my primary means of staying connected with individuals who share common interests. I also have an important message to respond to on Twitter, but I am currently unable to access it.

Dear Twitter, I am currently working on my Master's thesis and am interested in studying Russian disinformation warfare using tweets as a primary source. I've been inspired by prior studies that analyzed tweets related to the MH17 plane crash in Ukraine to understand the spread of disinformation. As a student, I would like to inquire about the cost associated with accessing tweets from November 20, [redacted], to February [redacted] for my research. I aim to investigate the impact of disinformation during the recent migrant pact in Denmark. I appreciate your consideration and assistance in this matter. Thank you, Deni K.

Dear Twitter Team, Happy New Year to you and your family. We are reaching out regarding a significant problem with our hashtag #خلي_عينك_عالجديد. The hashtag trended from Sunday, December 30, [redacted], at 8:00 pm until December 31, [redacted], at noon. However, at 12:00 pm, the hashtag suddenly disappeared despite receiving 28k tweets per hour, a record for Lebanon. We used the Keyhole tracking system for our hashtag and noticed our competitors' hashtags started trending at 12:00 when ours vanished. Our hashtag generated over 2.9 billion impressions, 160k tweets, and high engagement levels. We can provide comprehensive documentation, including video evidence showcasing the stark difference in interaction. It is concerning to witness such a significant contrast in results without any apparent explanation. We request an official justification for this issue promptly. Thank you, Elie Asmar | Head of Strategy and New Media Email: [redacted] | Phone: +[redacted] 1 [redacted] [ext. [redacted]] | Mobile: +[redacted] 3 [redacted] Website: www.aljadeed.tv

I am struggling to cancel my twitter account as I cannot log in despite trying multiple passwords and login names. The process of dealing with this issue has become frustrating. I simply want to close all the accounts I have signed up for just to access the site. None of the passwords or login names seem to be accepted, not even my yahoo.com account. I am tired of this situation and seeking clear instructions on how to delete all my associated user names, passwords, and alternate logins. Your assistance in resolving this matter is appreciated. Thank you.

My wife and I both share one email account at [redacted] Recently, my personal Twitter account was locked for a week allegedly due to commentary about Donald Trump. It's slated to be reopened tomorrow. Strangely, my wife, who uses a different email at [redacted] (an old eBay email), encountered a peculiar message when she tried to tweet from her new Twitter account. A brief, cryptic message saying "Nice one..." appeared at the top of the page, followed by a warning that the author could trace her account and suspected illicit activity. This message quickly vanished. Now, she's received a notification about unusual activity on her account. We both use either computer, a Mac and a Windows machine, interchangeably to access both email accounts. Despite our separate Twitter accounts and email addresses, we're curious why this is happening. Can you help us understand why we're being monitored and if we should delete one or both Twitter accounts to stop any harassment? Is this surveillance from a third party? Are we not allowed to have individual Twitter accounts and email addresses while sharing the same computers?

My account was locked after I updated my birthdate to the correct one due to the age requirement upon account creation. Despite regaining access through a support ticket, my birthdate remains incorrect, showing April or May instead of June. When I attempted to correct it, I got locked out again and this time it seems permanent. Since I already raised this issue in a ticket, Twitter doesn't seem to be addressing it. I have been unable to access my account for approximately four months.

My Twitter account is @bbygirl_kai, and it was recently suspended. I have carefully reviewed Twitter's terms and conditions and believe I have not violated any policies. I have been a Twitter user for over five years and have put a lot of effort into growing my account. I would appreciate it if the suspension could be lifted so I can continue using my account. This experience will serve as a reminder for me to be more cautious when using Twitter to prevent this from happening again. I cherish my Twitter account as it has had a positive impact on many people, and I would like to maintain access to it, even if it means placing limitations on my account. I am willing to accept these limitations to avoid being suspended. Your assistance in removing the suspension would be greatly appreciated. Thank you.

After updating my birthdate on Twitter to reflect my actual birth year of [redacted], my account became locked, leaving it in a state of uncertainty. I initially created the account (@Foxinpox) when I was 12, but I am now 17 years old, meeting the legal requirements to manage my own Twitter account. Despite reaching out to Twitter via email to explain my predicament, I have not received any acknowledgment. These events transpired on the mobile platform. I simply seek the restoration and unlocking of my account. I am currently 17 years old, soon turning 18 in September. Losing access to my Twitter account would result in losing connection with many close friends and acquaintances.

I received a permanent suspension for hateful conduct on Twitter, which I have never engaged in. I did not violate any rules and did not make fun of or harass anyone. I kindly request a review of my appeal, including the reported tweet thread. I have been a member for almost 10 years and have never had a suspension before this. Please, reconsider and reinstate my account. There was a user, @nwh_fearless, who threatened me and has a history of suspensions. I believe there has been a misunderstanding about my tweets and would like to know where I violated any Terms of Service. Human review of reports and appeals could clarify misunderstandings. Thank you for your attention and I hope my account can be reinstated after reviewing the situation. I am seeking assistance in resolving this issue and have evidence of targeted harassment towards me. I request a human review to address this misunderstanding. Best regards, TJ.

Hello, I have two Twitter accounts. One is my personal account (lawlz_itz_mollz), and the other is @ma_ridgequotes. I started the quote account with my sister using her email, which she no longer has access to. I recently got a new phone and could log into my personal account but can't access the quote account as I can't remember the password we used. I tried resetting it but couldn't due to an issue with the form. Many family and friends enjoy the content on that account, which is why I'm reaching out for help. If we can't resolve this, we may have to switch to Instagram. I'm a big fan of Twitter and would prefer not to move the content. Thank you for your time. Best, Molly Ridge, creator of MA_RidgeQuotes.

Dear Twitter Support, I am Signe Wolf Børm, a law student at Maastricht University conducting a research project on hate speech on social media. I am particularly interested in the measures taken by various service providers, including Twitter, to combat hate speech online. In light of the European Union Commission's 'Code of Conduct on Countering Illegal Hate Speech Online' and Twitter's commitment to comply with this code, I kindly request access to data regarding your compliance efforts. This information will be used for our research at the Faculty of Law in Maastricht University. Specifically, I am seeking information on: 1. Your criteria for removing Illegal Hate Speech 2. The number of tweets, posts, or pictures removed 3. How many of these have been reported to law enforcement 4. The prevalent types of hate speech 5. Any additional details you can provide regarding your compliance with the Code of Conduct I have reviewed Twitter's terms and conditions but would appreciate more specific information on how Twitter aligns with the Commission's Code of Conduct. I look forward to your response. Best regards, Signe Wolf Børm

When I was younger, my parents assisted me in creating my Twitter account, and today while trying to update my date of birth from [redacted] to [redacted], I encountered an issue. Despite being 18 years old now, my account got locked due to not meeting the minimum age requirement when the account was originally set up. This has left me feeling disheartened, especially on a tough day when all I wanted was to correct my birthdate. Twitter has been a source of enjoyment for me recently, and losing access to accounts I followed is disappointing. The process of addressing this through the account suspension help center form was confusing since I misunderstood the question about entering the birthdate incorrectly. In hindsight, I realized I should have specified that my parents aided in creating the account. I am eager to regain access to my Twitter account and would greatly appreciate the opportunity to communicate directly with a customer service representative. Thank you for your assistance.