Hi, I have two twitter accounts, one is my personal account (lawlz*itz*mollz), the othe...

GetHuman1911833's customer service issue with Twitter from January 2019

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Help with my Twitter issue
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The issue in GetHuman1911833's own words
Hi, I have two twitter accounts, one is my personal account (lawlz*itz*mollz), the other is an account which I use to share quotes from my mother, who is hilarious, you can look it up for entertainment, its @ma*ridgequotes, which I originally started with my sister. I recently bought a new phone, I remembered my personal twitter account password because its my own. However, for ma*ridgequotes, I originally created that with my sister, so its using her email (which she no longer has access to), and has some obscure password created by her (she's not the best at creating or remembering passwords, and no longer uses twitter of any sorts). Anyway, I got my new phone and was able to log into my personal twitter because all of the information is my own. I tried logging into my mom's quote account, and cannot remember which password my sister and I used, I tried all of our go-to's, and none of them worked. I've tried multiple times resetting my password, but my sister no longer has access to her email we used, so we can't get into that email to reset it. I tried multiple times to reset the password using another email, but was highly dissatisfied by the process, during which I was told I could not submit until all fields were filled out, and the missing fields were highlighted in red, but there were NO visual fields left, never mind highlighted. My uncle specifically, my mom's friends*family, and my friends are lost without this account. I used to go onto her twitter page during my finals week to make me feel better and get a laugh, and advise many of my friends and cousins to do the same, but they cannot get any more laughs if there is no new content. If we are not able to work this issue, we will be forced to move our business to instagram. As discussed with our top fan, my uncle mike, we could'nt create a new twitter account, it would have to all be together. Therefore, we would have to transition over to Instagram. I hope you understand our dilemma. Anyway, I am a huge supporter of twitter, have been for a while, my personal account remains very active, and I appreciate the content of twitter. However, if we are not able to come to some resolution of this issue, I will have no choice but to transfer our content to instagram. I would appreciate if it did not need to come to this. Thank you so much for your time, I would truly appreciate your help. Best, Molly Ridge, creater*founder of MA*RidgeQuotes twitter page.
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Twitter

Customer service issue
Reported by GetHuman1911833
Jan 7th, 2019 - a mon ago
I have an issue with Twitter too
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Seen by 85 customers so far
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GetHuman1911833 started working on this issue
Jan 7th 3:04am
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Jan 7th 3:05am