I was locked out of my Twitter account that I have had for years. I was first sent an e...

GetHuman-donutdiv's customer service issue with Twitter from December 2018

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The issue in GetHuman-donutdiv's own words
I was locked out of my Twitter account that I have had for years. I was first sent an email to change my password, I did that then a couple days later I logged in and get a notification that there was suspicious activity from my account and was then locked out completely. I keep getting a screen that says ‘are you a robot?’ With no further prompts to do a captcha or anywhere else to click. I therefore made a new twitter account with another email that I could use from now on. I am now experiencing the same problem. I have only tweeted*retweeted ** tweets on this new account. I assume that because I followed around *** accounts over the course of two days, this is why I have been locked out, yet again. I don’t tweet any sensitive material. I mostly just retweet, but I was slow to do that or to compose any tweets of my own on this new account to avoid getting locked out, but here I am again. I can’t submit an appeal, that part of the website doesn’t work for me either. I can’t access anything on twitter at all. I need help getting this issue resolved because I am very frustrated and aggravated. I have never had so many problems with twitter until now. I am not a robot and I would love to be able to tell them that so I could kindly use my account again, but it won’t let me go beyond that page. I just want to be able to use my account again. The original account I had was @surrahrhodes** and the new account is @sarah*smurf** I don’t know what else to do and this is getting beyond aggravating. If I need to delete one account that’s fine I have already started over on the @sarah*smurf** account. I just would like to be able to access twitter in some capacity. Someone please help me I would really appreciate it! Thank you!

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Twitter

Customer service issue
Reported by GetHuman-donutdiv
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 23819 others
0 customers following this

Timeline

GetHuman-donutdiv started working on this issue
Dec 11th, 2018 12:10pm