I was locked out of my Twitter account that I have had for years. I was first sent an e...

GetHuman-donutdiv's customer service issue with Twitter from December 2018

8 views | 23819 similar | 0 following
Help with my Twitter issue
First: share to improve GetHuman-donutdiv's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-donutdiv's next move: call Twitter.
The best way to get your problem resolved is to tap the button below to start calling Twitter. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-donutdiv may need:
Username, Email on Account, Phone Number, Password, and Name of Account Holder
The issue in GetHuman-donutdiv's own words
I was locked out of my Twitter account that I have had for years. I was first sent an email to change my password, I did that then a couple days later I logged in and get a notification that there was suspicious activity from my account and was then locked out completely. I keep getting a screen that says ‘are you a robot?’ With no further prompts to do a captcha or anywhere else to click. I therefore made a new twitter account with another email that I could use from now on. I am now experiencing the same problem. I have only tweeted*retweeted ** tweets on this new account. I assume that because I followed around *** accounts over the course of two days, this is why I have been locked out, yet again. I don’t tweet any sensitive material. I mostly just retweet, but I was slow to do that or to compose any tweets of my own on this new account to avoid getting locked out, but here I am again. I can’t submit an appeal, that part of the website doesn’t work for me either. I can’t access anything on twitter at all. I need help getting this issue resolved because I am very frustrated and aggravated. I have never had so many problems with twitter until now. I am not a robot and I would love to be able to tell them that so I could kindly use my account again, but it won’t let me go beyond that page. I just want to be able to use my account again. The original account I had was @surrahrhodes** and the new account is @sarah*smurf** I don’t know what else to do and this is getting beyond aggravating. If I need to delete one account that’s fine I have already started over on the @sarah*smurf** account. I just would like to be able to access twitter in some capacity. Someone please help me I would really appreciate it! Thank you!

GetHuman-donutdiv did not yet indicate what Twitter should do to make this right.

How GetHuman-donutdiv fixed the problem

We are waiting for GetHuman-donutdiv to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Twitter's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Twitter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-donutdiv fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-donutdiv
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 23819 others
0 customers following this


GetHuman-donutdiv started working on this issue
Dec 11th, 2018 12:10pm