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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1641352's own words
Restore or un-suspend the account. ... Our account was hacked which caused it to be suspended. Someone changed our photo and I'm not able to change it back. I have also tried to remove a couple of tweets they sent with out success. I have changed my password so hopefully the hacker can't access. I can get into my account but cannot make any changes to it. I sent in three appeals to get back the same message each time just saying there were multiple violations and it's suspended. No help to get it un-suspended. Please restore my twitter account.
I can't get any help to restore or un-suspend this account. I was hacked and not I've been unable to do anything for a couple weeks now. I need this account for my business.
Please un-suspend the account.
We are a business who uses twitter to reach out to our customers and never use it inappropriately. Unfortunately we were hacked and I need help restoring this account.
I have an issue with Twitter too
How GetHuman1641352 fixed the problem
We are waiting for GetHuman1641352 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
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We've taken the time to write instructions for how to solve some of the most common Twitter customer problems.