I got locked out of my account a few weeks ago over this age nonsense! One of my parent...

GetHuman-laty's customer service issue with Twitter from November 2018

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The issue in GetHuman-laty's own words
I got locked out of my account a few weeks ago over this age nonsense! One of my parents filled out a consent form and submitted their ID. I had to encourage them to do this multiple times over the past few weeks as I wasn’t getting any response from twitter. Well two days ago we finally got a response. The email stated the following “We reviewed the documents you submitted and are happy to let you know that we have restored the account holder’s access to ******** and they may now log in.”. As soon as we got that email I was ecstatic, so I attempted to login. MY ACCOUNT WAS STILL LOCKED?! So we’ve attempted to email them in regards to what is happening and why they misled me saying my accounts been unlocked when it hasn’t?! They closed my case without dealing with the situation properly and they’re ignoring our emails. I honestly feel like taking legal action because this is ridiculous!

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Customer service issue
Reported by GetHuman-laty
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18930 others
0 customers following this


GetHuman-laty started working on this issue
Nov 9th, 2018 2:51am

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