Hi, *My name is Jena Cordle and I recently got locked out of my twitter account. I use...

GetHuman-jenacord's customer service issue with Twitter from November 2018

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The issue in GetHuman-jenacord's own words
Hi, *My name is Jena Cordle and I recently got locked out of my twitter account. I use Twitter everyday so it was quite frustrating to no longer have access to the app any more. Long story short my birth year on my account was incorrect. My real birthday is December *, **** making me ** years old turning ** come this December. On my account, I had my birthday as December *, ****. I figured since I am ** that it wouldn’t hurt to change it to my actual year. Once I did, I was immediately locked out and deemed underage. I trying fixing this issue and sending my identification, but when I got an email back it insisted that I was underage, even with proof that I am of age to have an account. Thank you for reading and hopefully helping me out with this issue, I really do enjoy Twitter and hope I can gain access again.**-Jena
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Twitter

Customer service issue
Reported by GetHuman-jenacord
Nov 2nd, 2018 - a mon ago
I have an issue with Twitter too
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Timeline
GetHuman-jenacord started working on this issue
Nov 2nd 12:13am