My twitter account @michellebfrias, got locked because I wasn't ** when it was made. I...

GetHuman1377535's customer service issue with Twitter from October 2018

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The issue in GetHuman1377535's own words
My twitter account @michellebfrias, got locked because I wasn't ** when it was made. I'm now **. Twitter then gave me the option to recover my account by emailing my mom to confirm she made my account when I was underage and she supervised it. They wanted my mom to print out a form, fill it out, and submit it as well as a form of ID. She did that and Twitter emailed her back twice saying that the items she submitted were "incomplete or illegible." But everything she submitted was filled out and completely legible as we scanned it all. I don't know if it has anything to do with her having a different last name because she was re-married, but she is my mom. I would like to know why it's saying we're submitting the forms incorrectly so I can get my twitter back as it's been locked for * weeks now.
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Twitter

Customer service issue
Reported by GetHuman1377535
Oct 19th, 2018 - a mon ago
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GetHuman1377535 started working on this issue
Oct 19th 7:19pm