X Customer Service Issues

Archive 32

The following are issues that customers reported to GetHuman about X customer service, archive #32. It includes a selection of 20 issue(s) reported October 12, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I suspect my account was hacked without my knowledge of any improper activities. I have reviewed Twitter's rules and content policy and ensured to secure my account by following their suggested privacy measures. I intend to continue using Twitter for creative and productive purposes as I have done in the past, being a loyal user. If any prohibited content was posted from my account due to it being compromised, I am willing to remove it as my account appeared to have been hacked. I am eager for Twitter's team to review my appeal in a considerate manner and assist me in reinstating my suspended account. My user handle is: @Chaudhrian
Reported by GetHuman-maryamch on Friday, October 12, 2018 2:59 PM
Since [redacted], I've had a personal account. In [redacted], I created a business account. Lately, I've noticed that my business tweets are appearing on my personal page. I prefer to keep the accounts separate, with business posts on the business page and personal tweets on my personal page. Additionally, I've realized that only my personal page can follow others. It seems that my business account is now linked to my personal one, limiting its functionality as a standalone page.
Reported by GetHuman-jdurant on Friday, October 12, 2018 4:03 PM
Hello, my account got suspended on Twitter for "violence," which is surprising to me since I have never shown any violent behavior in my posts. Throughout the 5 years I've been on Twitter, I have always aimed to be humorous in a sarcastic manner. Many people who know me refer to me as Sweet P, a nickname that resonates with my personality for over 3 years. Even those at the nursing home I worked at and strangers I've met while waitressing can attest to this. I recently became a mother to a baby girl who is now 2 months old. She means everything to me, and if I were truly violent, I wouldn't be able to care for her. I kindly request you review this situation considering the information I've shared and lift the suspension on my account that I've had since I was 13. Thank you. -Paige
Reported by GetHuman1332904 on Friday, October 12, 2018 4:06 PM
I am unable to access my Twitter account that was created before I turned 13. Although I turned 13 in [redacted], it was after my birth month. I completed the form as requested, explaining that I created the account before turning 13 but I am now 17. Despite their assurances that they are working on it, my account remains locked after 2 days. My friends are also unable to view my tweets or retweets. I am seeking assistance to regain access to my account so I can resume using Twitter normally. My main goal is to have my Twitter account restored promptly. Thank you.
Reported by GetHuman-jshtamle on Friday, October 12, 2018 11:23 PM
I recently took a short break from social media to clear my mind, deactivating my account for 2 days. When I decided to reactivate my account, I noticed some issues. Despite reactivating successfully in the past, this time my account was acting strangely. Initially, my tweets were disappearing and not sending properly. Now, while I can tweet and retweet, my followers and following count both show zero. When attempting to follow or have others follow me, the action does not seem to stick. I have tried logging in and out, but the problem persists. It looks like a glitch is preventing me from seeing and interacting with my followers. I have tried reaching out to Twitter's help center through direct messages, but I've only received automated responses. It has been a few days, and I am hoping for a resolution soon as I prefer not to abandon my long-standing account and connections. Can anyone offer advice on how to fix this issue? Thank you.
Reported by GetHuman1336479 on Saturday, October 13, 2018 2:34 AM
I understand this might be a long shot, but I am trying to close my old TaylorBaggins account from high school. Unfortunately, I no longer have access to the email linked to it. I used my old flip phone number [redacted] to create the account without using a computer. Even though I believe the email associated with the account could have been [redacted] or [redacted], those emails have been inactive for years, and I cannot retrieve them. I've read that Twitter deactivates unused accounts, and since I haven't used TaylorBaggins for 8 years, I'm hoping for assistance in closing it. I sincerely regret my past behavior as a teenager and am requesting help with deactivating the account.
Reported by GetHuman1336791 on Saturday, October 13, 2018 4:43 AM
I understand this is a bit of a long shot, but I'm looking to deactivate my old high school account under the username TaylorBaggins. Unfortunately, I no longer have access to any email that was associated with it. I used an old flip phone number to create the account without signing up on the computer. It's been 8 years since I last used this account, which I've read Twitter typically deactivates due to inactivity. If there was an associated email, it might have been [redacted] or [redacted], both of which have been deactivated for years. I've made unsuccessful attempts to regain access to these emails. As an adult now, I regret my teenage behavior and sincerely request assistance in closing the TaylorBaggins account.
Reported by GetHuman1336791 on Saturday, October 13, 2018 4:51 AM
Je souhaite obtenir les coordonnées de vos modérateurs pour engager une action en justice internationale. Vos modérateurs refusent d'appliquer les conditions d'utilisation de Twitter aux musulmans, ce qui leur permet de promouvoir une idéologie incitant à la violence et à la haine envers mes croyances religieuses. J'ai réuni des preuves claires de discriminations raciales, politiques et religieuses dans l'application ou le non-respect de vos règles. Je vous demande de me contacter dans l'heure avec les informations sur les modérateurs impliqués, qui semblent aussi complices de corruption et de détournement de mineurs, comme le montrent des drapeaux homosexuels affichés par votre équipe canadienne. Meilleures salutations et bonne continuation.
Reported by GetHuman-yakarid on Saturday, October 13, 2018 7:34 AM
My account, @ListlessHell, was recently suspended due to old tweets that were misinterpreted by someone targeting me and my close friends. Despite communicating with these individuals frequently even in the same week of suspension, my public account was maliciously used as a means of harassment by an individual who continuously creates new accounts to harass me and my friends. Despite our efforts to block and report, Twitter has not taken sufficient action. This individual, who has harassed me with explicit material for over 5 months, continues to target my friends as well. I urge Twitter to address this issue promptly and reinstate my account while eliminating the harasser. It is unfair for those of us who have not engaged in any harassment to bear the brunt of this ongoing situation.
Reported by GetHuman1337568 on Saturday, October 13, 2018 11:45 AM
My father set up a Twitter account for me in [redacted] when I turned 13, the minimum age to use it. I started using the account around age 14 in late [redacted], meeting the age requirement. I recently corrected my birthdate on the account, and it didn't prompt me about needing to be 13 when it was created, which I was. I rely on Twitter for my art commissions and income, but despite providing ID proof for both me and my dad, my account remains locked. With an upcoming Comic-Con where I promote my art using my Twitter handle, I urgently need this resolved. I can also have my father verify the account's creation. Your prompt assistance in unlocking it would be greatly appreciated. Thank you.
Reported by GetHuman1338272 on Saturday, October 13, 2018 2:54 PM
My account was suspended for 12 hours without a reason given, and there are no obvious issues with any of my retweets or responses. It is not against the rules to curse or call someone stupid. EULAs are not valid contracts. Why is there no easy way to contact your company? If you suspend my Twitter account, I can't tweet your support. You are being ridiculous. I was obviously mass flagged! How do you not recognize what a mass flag looks like by now? Celebrities and high-follower accounts face no consequences for their actions. I want my account reinstated. Some people have multiple accounts and software to mass flag others intentionally. I demand an explanation on your actions against such software, as suspensions like this seem malicious without verification.
Reported by GetHuman-ttocsorn on Saturday, October 13, 2018 6:55 PM
When I was 12 in November [redacted], I asked my mom to set up a Twitter account for me @cammieferguson to connect with friends. Taking over the account at 13, I ran it until age 18. On October 5, [redacted], I noticed my birth year was wrong. When trying to correct it, my account got locked for being made before I was 13. Selecting the option stating someone managed it until I turned 13, I gave my mom's email. She was asked to submit a form and her driver's license. Despite doing so multiple times, it was deemed insufficient. The email stated they would delete pre-13 content to unlock the account, which is fine by me. However, it's been over a week and the account remains locked. I understand Twitter is enforcing guidelines, but I'm frustrated as the account was made by an adult and I'm now 18. I seek assistance in regaining access to my account. Thank you. Cammie F.
Reported by GetHuman1340032 on Saturday, October 13, 2018 8:18 PM
On September 30th, while customizing my Twitter profile under @TheRobertSeidel, I mistakenly changed the year of my birth instead of just removing my birthday. This action led to Twitter suspending my account, citing that it was created when I was under 13 years old. Despite numerous attempts to alert them to the error and my account's compliance with their policies, I have not been successful in having my account reinstated. I urge Twitter to review this as a technical mistake and reinstate my account promptly. I have been a dedicated user for over 4 years, and it would be unfair to lose access due to a minor oversight.
Reported by GetHuman1340247 on Saturday, October 13, 2018 9:08 PM
I'm seeking assistance with unlocking my Twitter account as the instructions provided do not match my homepage layout. As a business owner using Twitter to promote my services, I assure you that I have not violated any Twitter rules. Can I please have a direct conversation with a customer service representative to resolve this issue? The message I received states that my account displayed automated behavior against Twitter rules. To unlock it, I am instructed to log in and look for the "Start" tab, choose my country, enter my phone number for a confirmation code, and submit it. After following these steps, my account should be unlocked. If I encounter further difficulties, I am advised to provide specific details when contacting Twitter Support for additional assistance. Your help in resolving this matter promptly would be greatly appreciated.
Reported by GetHuman-jatwh on Sunday, October 14, 2018 1:44 PM
Hello, I am experiencing an issue with accessing my account. Every time I attempt to log in, I receive an error message that says, "Oops, something went wrong, please try again later." This has been happening for over a month on both my laptop and cellphone. I have already reached out to customer service about this problem. I need help in retrieving my account as I am unable to access it in any way, not even to change settings. Additionally, I have noticed that although my logo is visible, the name displayed is Gloria Cooper, which is not correct. My artistic name is DaZ Kobb, with my logo being Daz! Design, and my real name is Daphne Kobbert. Is there any way you can assist me in regaining access to my account? I have provided my email below for further communication. Thank you.
Reported by GetHuman-maydaphn on Sunday, October 14, 2018 4:04 PM
Hello, I have reached out multiple times regarding my suspended account, @babydoll_bts. I want to clarify an incident that led to the suspension. A friend posted about taking a shot whenever someone says "daddy," to which I responded, "Stay off my page, I will kill you." This was not a threat, but a misunderstanding. My account means a lot to me as it has been a platform where I shared handmade videos, edits, and connected with friends for a long time. I recently received an email informing me of the account's removal, and I feel devastated. Please, I hope to hear back soon to resolve this issue. Thank you.
Reported by GetHuman-sugakook on Sunday, October 14, 2018 7:33 PM
I created my account in [redacted] when I was around 12 years old. Last year, when I was 15, I regained control of my account and cleared everything, causing all tweets from when I was 13 or younger to be erased. Today, I made the mistake of changing my date of birth from [redacted] to [redacted]. Consequently, my account is now locked because I was under 13 when I initially created it three years ago. The situation has made me anxious, and I am hoping to avoid having to create a new account. I've heard stories of others not being able to recover their accounts for months, and I'm concerned the same might happen to me.
Reported by GetHuman-sabrabot on Sunday, October 14, 2018 7:40 PM
While adjusting my Twitter account, I realized my birth year was incorrect. After correcting it, I received a notification stating my account was locked as I did not meet the age requirement when creating the account. I am now above the minimum age of 13 and have had this account for 6 years, containing valuable tweets and photos. I am unable to access my account and would like to resolve this promptly. My username reflects my actual name, and losing this account would mean losing all my content. I seek assistance in expediting the unlocking process as it has been nearly a month with no progress.
Reported by GetHuman1345776 on Monday, October 15, 2018 3:17 AM
Last week, I received an email alerting me that my Twitter account was accessed from an unfamiliar location in Washington, although I reside in Ohio. Before I could update my password via the email notice, a friend informed me that my Twitter was suspended. Although I used my account minimally that day, discussing the show "Stranger Things" and reporting inappropriate tweets from a girl I know, specifically about my friend's images. My intention was to have them removed. Following these actions, my account was suspended without prior notification or explanation. I tried creating a new account temporarily a few days later, but it was promptly suspended, and I was informed that I am permanently banned. I have been a user for a decade without any guideline violations. Twitter plays a vital role in my communication with friends, housing crucial conversations. I desire to understand the reason behind the account suspension and lifetime ban, as well as requesting the reactivation of my original account. Engaging with Twitter support has been unfruitful, leaving me confused and disconnected.
Reported by GetHuman1349337 on Monday, October 15, 2018 5:52 PM
Hello, I'm Crystal Garcia and I've been using Twitter since [redacted]. Twitter has been a great platform for me to connect with friends and cheer me up when I'm feeling down. Recently, I got a new iPhone and had to re-download the app. Unfortunately, I forgot my password and couldn't reset it via email because of issues with Outlook on my new device. Now, I'm unable to access my Twitter account @shizlemynizle7 as I can't receive the verification code on my old phone number. I really need to regain access to my account as I communicate with my closest friends through Twitter. I have all the information needed for my account; the only problem is not having access to my old email or phone number. Any help in recovering my account would be greatly appreciated. Thank you.
Reported by GetHuman1351984 on Tuesday, October 16, 2018 12:23 AM

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