Hello, **I’ve experienced some issues while running a series paid ‘Twitter Ads’ campaig...

GetHuman1164957's customer service issue with Twitter from September 2018

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Hello, **I’ve experienced some issues while running a series paid ‘Twitter Ads’ campaigns. The results of the campaign I find in Twitter Analytics are not consistent with the website traffic results I am finding in google analytics of the promoted website. I’d need your help to understand what happened there. **The twitter account name I use is @ErlangSolutions (Account ID: **ce*******).**In July **** I run * Twitter Sponsored posts (Type: Website & Click Conversions) named:* **. MIM Sponsored Post campaign - start and end date: *-* July, **** **. MIM Sponsored Post campaign * - start and end date: *-** July, **** **. MIM Sponsored Post campaign * - start and end date: **-** July, ******. MIM Sponsored Post campaign * - start and end date: **-** July, ******. MIM Sponsored Post campaign * (updated) - start and end date: ** July - * August, **** **All the mentioned posts linked to the same website: http:**erlang-solutions.com*mongooseim***According to the data I found in the Twitter Campaigns Summary, the number of link clicks generated by these five campaigns is as follows:**MIM Sponsored Post campaign - ** link clicks*MIM Sponsored Post campaign * - *** link clicks*MIM Sponsored Post campaign * - *,*** link clicks*MIM Sponsored Post campaign * - * link clicks*MIM Sponsored Post campaign * - *,*** link clicks**To sum up, these five campaigns generated **,*** link clicks all together. **All sponsored posts linked to website: http:**erlang-solutions.com*mongooseim, so they suppose to direct the traffic to this given website. *However, when checking the google analytics of the promoted website (http:**erlang-solutions.com*mongooseim), I can see that the number of website views - within this time range as these twitter ads were running - is much lower than the number of clicks to the twitter ads I can see in twitter analytics. **While the total number of twitter paid ads clicks was **,***, the number of unique page views on the targeted website (http:**erlang-solutions.com*mongooseim), between * July and * August ****, was *,***. It indicates that the conversion of the ad click into into a page views (in this case: http:**erlang-solutions.com*mongooseim) doesn’t always takes place.**Could you please provide me with more, relevant information on how this conversion process works.**Which clicks are converted into the page views on the linked webpage, which are not? **How the number of clicks (to those twitter paid ads) corresponds with the actual traffic generated to the linked webpage (number of views).**I’m looking forward to hearing from you.*Best regards,*Wioletta
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Twitter

Customer service issue
Reported by GetHuman1164957
Sep 19th, 2018 - 6 mons ago
I have an issue with Twitter too
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GetHuman1164957 started working on this issue
Sep 19th, 2018 11:50am