Hello Twitter Support.**My name is Alicia, or, as I am more known on here, ali**. I am...

GetHuman-aldforsy's customer service issue with Twitter from September 2018

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The issue in GetHuman-aldforsy's own words
Hello Twitter Support.**My name is Alicia, or, as I am more known on here, ali**. I am writing this letter to convince you to lift my suspension on the account “@kirisimha” through explaining why my ‘first’ account “@kirsihima” shouldn’t have been suspended in the first place, describing to you the other types of people who remain on this platform while I am seemingly continuously suspended, and helping you understand why my ‘second’ account shouldn’t have been suspended either, from a logical standpoint. I hope this letter will allow you to know my feelings and thoughts on the matter, as well as to make you consider lifting*actually lift the suspension on my ‘second’ account “@kirisimha”.**Let me start with my ‘first’ account: @kirsihima. This account was apparently suspended due to tweets of me saying “i’ll kill you” to some users—which your algorithm registered as death threats. The users I tweeted this phrase to were @Iivsdoodles and @iceyhots** both of whom were my mutuals (meaning we followed each other). If the fact we were mutuals isn’t enough proof that I did not mean these tweets maliciously, if you had checked any of my other tweets to these two users you would have seen that I obviously had no hatred towards them and valued them as friends. In addition to this, on my ‘first account’ I advocated against people who sent death threats to others multiple times—as it was a common reoccurrence in the community I was in at the time. I hope you can understand why I was both confused and angered by my suspension due to “violent threats” when I know I used my platform to speak against the use of such threats and was only jokingly exchanging such words with my mutuals. I have learned from this and understand now that I shouldn’t use that phrase so loosely, and I hope you can understand this, as well as how people can grow and learn from instances such as this—especially considering I’m a ** year old who is constantly learning what is and what is not deemed problematic to voice on my accounts.**Continuing this thought: I am a minor who is constantly learning. I am a ** year old who, when explained to that something I’ve done is problematic, learns from my mistakes and does not repeat them. This cannot necessarily be said the same for other people on this platform. There are **** active twitter users who are confirmed homophobes and transphobes (TERFs) and have not been suspended despite death threats towards LGBTQ* supporters and their allies. These people can be found in @TERFblocklist’s bio. Users @hokutomydear @a*pandakrumper and @d*ntmy are also islamophobic, racist, homophobic people who make rape, suicide, and cancer based insults—and one of them is a catfish. Why is it that these adults are allowed a free pass when I am suspended for exchanging a joke between my mutuals despite the evidence for me advocating against death and violent threats being right there (on @kirsihima)? Why is it that you are targeting a ** year old who can be taught that their actions are not okay, and not adults who have already been educated and should know that their much worse actions have consequences?**You also suspended my ‘second’ account @kirisimha for “violating *your* rules against evading permanent suspension”. Your rule states that if I create a ‘new’ account you will suspend that account. I would understand this suspension if my ‘second’ account was actually a ‘new’ account. If you looked at the dates of when the two accounts were created, you would see that @kirsihima (my ‘first’ account, or the account first suspended) was created in July of ****. The account I am appealing currently, @kirisimha (my ‘second’ account) was created in ****: not a new account. Thus, @kirisimha is actually my first account and I was not evading a permanent suspension by creating a new account, the rule you state I would be suspended for. This is another reason why I feel this suspension is unjust, in addition to the reasons listed above. Logically speaking, I abided by Twitter’s guidelines and never created a new account due to my initial unjust suspension and just like with the “violent threats” from my ‘first’ account—@kirsihima—if you reviewed my account history you would understand this.**In the end, this is my outlet. Twitter is a place for me to create relationships and share thoughts that I couldn’t in the real world. Twitter has helped me. It’s helped me realise my worth, my ability, and that I deserve a voice—I deserve to be able to speak up when something unjust has happened to me or another person in a situation I care about. This is why I am trying so hard to fight against this suspension. I have been able to create something beautiful on this platform—a sense of community* something I have never felt so strongly in my life. I’ve explained logistically why I do not understand or believe my suspension for @kirsihima OR @kirisimha was just, but now I’m trying to convey to you emotionally how this suspension made me feel. I felt invalidated. I felt like I couldn’t do anything right. I still feel horrible. But you know what? I also feel strong. I feel confident. I feel like I might actually accomplish something by writing this letter to you. Why? Because Twitter helped build me to believe in myself like this, the people I’ve met on here—they’ve truly made me feel like a person worth something. This is why I’m so persistent with this, and I don’t think I’ll ever stop trying to appeal my suspensions if you choose to permanently suspend me.**My name is Alicia. I may be more well known as “ali**”. I’m ** years old. I’m a POC, gender neutral, bisexual, victim of sexual and physical abuse, with anger management issues and no trust in others. Twitter has built me up. My friends on here have made me feel like I’m actually a good person who deserves better. I was suspended once and I didn’t fight back hard enough the first time. I may be young, and I may be incredibly stupid for thinking I could achieve something with this letter, but I’m learning. I’m growing. I’m constantly changing. And I promise I will become a better person from this, and continue to use this platform for good.**I hope this has allowed you to understand my mindset and that you understand the reasons why I feel my suspension on @kirisimha was unjust. Please lift my suspension on that account. It would make my day and mean the world to me.**Thank you for your time, and I hope your days go well indefinitely.

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Twitter

Customer service issue
Reported by GetHuman-aldforsy
Sep 15th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 11091 others
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GetHuman-aldforsy started working on this issue
Sep 15th, 2018 12:56am
GetHuman-aldforsy indicated the issue is not fixed yet.
Sep 16th, 2018 1:28am
GetHuman-aldforsy indicated the issue is not fixed yet.
Sep 16th, 2018 3:21pm